Objective
A highly organized and detail-oriented professional with proficient
administrative & customer service skills, seeking a position where my skills will
be an asset to your company.

Summary of Qualifications

Demonstrated capacity to provide comprehensive support for executive-level staff
including scheduling meetings, coordinating travel, and effectively managing all
essential tasks.
Adept at developing and maintaining detailed administrative and procedural
processes that reduce redundancy, improve accuracy and efficiency, and achieve
organizational objectives.
Highly focused and results-oriented in supporting complex, deadline-driven
operations; able to identify goals and priorities and resolve issues in initial
stages.
Intermediate in Microsoft Office System, and Microsoft Windows operating system;
type 65 wpm with complete accuracy.

Professional Experience
Dick’s Sporting Goods Distribution Center – East Point, GA2008 to Present

Receiving Clerk
  Serves as a Receiving Clerk for Dicks Sporting Goods Distribution Center.
Accurately enters information into various database warehouse management
systems. Verifies all information related to orders being shipped and received
according to standards. Completes all documentation in a timely manner as well as
communicate with internal and external personnel. Maintains accurate files and
processes in order to maximum productivity. Verifies all paperwork for
merchandise processing.
Responsible assisting the Receiving Trouble Coordinator to clear out any trouble
within the Receiving department.
Answer any questions, comments and/or concerns about filling out trouble forms,
what to look for on a case and anything relating to trouble that associates may
ask.


Follett Higher education (spelman college) – Atlanta, GA2006 to 2008
Textbook Manager
  Served as Text Manager for Spelman College Bookstore for 2 years where I was
able show off my skills to be a team player.
Provide excellent customer service over the telephone while resolving minor
customer complaints and/or concerns. Maintained thorough knowledge of the
products and services offered. Assist students with locating the correct
materials for their appropriate classes. Train new employees on locating
materials for different courses and give them knowledge on the department.
Contact professors concerns book orders and other information that is needed.
Responsible for raising buyback sales over 50% from the previous year.
Coordinated and planned different ideas that will attract students to purchase
textbooks from the bookstore rather another source.

Internal Revenue Service – Atlanta, GA2000 to 2006
Administrative Assistant
Served as Administrative Assistant for the Logistics Management Section of the
Internal Revenue Service.
Organized company meetings and planning travel arrangements engaging in
executive officer duties. Responsible for entering BI-weekly time, expense and
travel reports also maintaining employee’s confidential information. Review
outgoing correspondence and reports for format, grammar, punctuation, and
typographical errors. Oversaw and managed invoicing and billing processes. 
Take initiative in manager’s absence to make sure everything is updated while
chasing delegated tasks to ensure progress to deadlines.
Prepare agenda in advance, arrange meeting facilities, & prepare action
minutes.

Internal Revenue service – Chamblee, GA                                         
              1999 to 2000
Lead Clerk
Provide clerical support for the Internal Revenue service during the tax
seasons.
Maintain and eliminate unnecessary materials following maintenance guidelines
and/or legal protocol. Updated files, records, and created new records as
necessary. File and sort information according to guidelines such as content,
purpose, user criteria, and chronology order. Perform general office duties such
as typing, operating office machines, and sorting mail. Keep records of materials
filed or removed, using logbooks or computers.
Played key role in training new employees during the tax season to ensure they
work efficiently.
Successfully oversaw all employees’ management assigned.