CARLISLE J. DEVONISH
Customer Service Representative
1106 Windcliff Dr. 
Marietta, GA 30067  [Send email to request phone number] 34-2562

CAREER SUMMARY

 Dedicated, motivated individual with commitment to delivering benchmark service
and coaching. Strong communicating results oriented professional with outstanding
organizational, problem-solving, and leadership skills.

DISTINCTIVE QUALIFICATIONS

Professional * Grasps and applies technical concepts quickly; seeks out
opportunities to lead and teach others.
Profile * Overcomes challenges, constantly seeks opportunities for personal and
professional development.
* Front-line focused, outstanding problem solving, and decision making.
* Breaks down complex problems into manageable process steps to facilitate
resolution.
* Outgoing and articulate, able to communicate technical information to diverse
groups of people.
* Highly analytical; performs tasks with outstanding degree of accuracy and
attention to detail.
* Self-directed, disciplined, and energetic with excellent communication and
interpersonal skills.

EXPERIENCE RYLA TELESERVICES ( Kennesaw, GA (2009-Present)
 CUSTOMER SERVICE REPRESENTATIVE
Provide an average of 35-40 side-by-side coaching sessions for Verizon Wireless
Customer Care Representatives weekly. Provide leadership by example within the
Quality Assurance team. Technically proficient in Info Manager, ACSS as well as
several other tools used by Customer Representatives within the Verizon Wireless
Campaign. Help agent resolve customer inquiries at first point of contact
efficiently, professionally and accurately. Perform additional duties including
performance tracking for scheduling, payroll, and preserving confidentiality of
private data. Helping to maintain and design the QA Vision, a weekly newsletter,
produced by the Quality Assurance Team.

 GAMESTOP, INC - Marietta, GA (2008-2009)
 CUSTOMER SERVICE/SALES ASSOCIATE 
Provided friendly, knowledgeable service to retail customers. Assisted with
product recommendation, resolved technical issues; processed returns, and sales
transactions. Respond to telephone and in-person inquiries thoroughly and
accurately. Supported store management team, completed assigned tasks, and
ensured compliance to company policies procedures, and controls.

 CONTRACT SERVICES/UPDATE SERVICES - Marietta, GA (2004-2007) 
 INSTALLER 
Executed wide variety of contract assignments in Built Environment industry.
Performed onsite installations, teardown, storage and building of office systems
furnishings. Worked with team to ensure project completed on schedule to meet
contract requirements.

 THOMPSON'S FRAME & GALLERY - Marietta, GA (2002-2005) 
 SALES/SERVICE/FRAMING
Assisted customers with custom framing, matting and interior design projects.
Worked with design materials to complete framing according to order
specifications. Handled sales transactions and provided consultative customer
service.

EDUCATION STATE UNIVERSITY OF WEST GEORGIA - Carrollton, GA 
 Bachelor of Fine Arts, Graphic Design
 Concentration: Graphic Design

COMPUTER * Microsoft Office-Outlook, Word, Excel, Power Point, XP, Vista, Apple
OS 10+
 * PC and Mac Operating systems
 * Adobe Photoshop and Illustrator CS2
 * Website building and design