VaRon Felder
7023 Grinder Drive, Austell, GA 30168
[Send email to request phone number] 43.0501
[Send email using form at bottom]
Summary • Comprehensive understanding of software troubleshooting and software
programming. Team oriented, self-motivated, and flexible employee with proven
ability to provide direct customer satisfaction and sound decision making.
Education B.S. Degree in Computer Science
South Carolina State University, Orangeburg, SC 2005
Work Experience
Software Engineer, Axiant
• Utilized Perl scripting language and MySQL to generate remit files,
maintenance files, and excel reports in a debt collection environment. Developed
web and command line scripts using Perl and PHP for ad-hoc reporting.
• Performed Business Analyst techniques to gather client requirements for
specific file and Excel report generation.
• Analyzed data to ensure of accuracy and corrected issues of EDI file
generation using FTP software and client websites.
Oct. 2008-Sept. 2009
EDI Analyst, McKesson Corporation
• Design, implemented, and supported electronic commerce solutions for business
to consumer and business to business in a call center healthcare environment.
• Analyzed EDI transaction files to identify data errors, transmission errors,
and mapping errors. Escalated highly technical support issues to support
development while owning and monitoring the issue and keeping in touch with the
customer.
• Utilized in-house tools to and WebEx remote tools to analyze and troubleshoot
consumer’s PCs to determine issues with transmitting EDI remit claims.
May 2008-Oct. 2008
Technical Support Coordinator, Verizon Wireless
• Performed over the phone troubleshooting in a triage 24/7 telecommunications
call center environment.
• Indentified communication issues with mobile handsets, smartphones, and
usb/pcmcia data cards and the wireless network.
• Utilized in-house software and knowledge base tools to effectively and
efficiently diagnose and resolve customers’ issues.
• Implemented Remedy Ticketing software to create, track and monitor customers’
issues while communicating the resolution or status of the issue from escalating
to network support.
• Assisted with troubleshooting driver and company software issues with mobile
handsets, data cards, and smartphones with Windows and Mac operating systems.
May 2005-Apr. 2008
Technical Skills
• Working Languages: Perl, PHP, CSS, HTML, MySQL, SQL
• College Languages: Java, C++, C# .net
• Software: Medisoft, Lytec, Eclipse, MS Excel, MS Powerpoint, MS Access,
MatLab, Collection Partner, Remedy Ticketing System, Putty, WebEx
• Connectivity: TCP/IP, Windows Registry Editing, WAN/LAN
• EDI: Ansii X12 837, RMS File Type, YGC File Type, FTP
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