Established the structured principles and practices that took under performing
organizations to best-in-class technology operations based on SEI CMMI principles
and other best practices.
Consistently delivered under budget and ahead of schedule on challenging
initiatives
Fully accountable for P&L delivery, ROI performance and the management of
complex budgets.
A strong, career-long record of continuous process improvements that saved
significant costs, while maintaining quality, despite external business
challenges outside the scope of development.
Technical Background:
Project Management Methodologies
Adaptive Project Framework
Agile Software Development
Dynamic Systems Development Model (DSDM)
Extreme Programming (XP)
Feature Driven Development (FDD)
Information Technology Infrastructure Library (ITIL)
Joint Application Development (JAD)
Lean Development (LD)
Rapid Application Development (RAD)
Rational Unified Process (RUP)
Scrum, Spiral
Systems
Development Life Cycle (SDLC)
Waterfall (a.k.a. Traditional)
Software: MS Office, UML, Rational Rose
MS Project 2003
Visual Basic
MS.Net
Salesforce.com
Operating Systems UNIX
Windows XP/NT/2000
Databases Oracle
MS SQL Server
Oracle, Access
Seeking position with a reputable organization in need of a professional with
uncompromising milieu in different Executive positions such as Product / Project
Manager, Operations Manager, Director of Project Management and specialization in
application development, systems integration and infrastructure projects; with
solid experience that will benefit from initiative, organizational skills, hard
work ethic, multi-tasking abilities and drive to exceed corporate objectives.
Dynamic, highly motivated and goal-oriented professional with several years of
unyielding experience in different software companies in an executive position as
Project / Product Manager, Operations Manager and Director of Project Management.
Efficiently plans, directs, coordinates and budgets all necessary matters,
subordinate supervisory personnel and activities concerned with application
development, systems integration and infrastructure projects, facilities, and
systems. Participates in the conceptual development of project management
guideline standards, procedures, samples, templates, leading practices, tools,
and frameworks. Knowledgeable in all aspect of business, staff, and team
development. Recognized for professionalism, positive mental attitude, and
commitment to excellence. Demonstrated ability to communicate and work with
senior management, associates, and customers. High-quality record of producing
successful conceptualizations, services and sales for business groups, companies,
and general public. Strong interpersonal and communication skills from both
business operations and client base perspectives, coupled with vision, business
acumen and astute negotiation abilities. Established history in strategic
planning; able to successfully orchestrate complex projects and generate rapid
returns on investment. Proficient in providing ongoing and timely communications
with manager while attaining and surpassing established goals. Knowledgeable in
computer applications and operations including hardware and networking software.
Pro-active, self-starter and able to multi-task in a fast paced environment,
while helping produce high quality work.
KEY QUALIFICATION
* Proven leader in establishing and maintaining a PMO or Project Office.
* Visionary in Strategic Planning, Execution and Leadership Service Development
* Leader in Process Re-Engineering and industry Best Practices
* Successful management of domestic and international teams in the delivery of
multiple cross-departmental projects
* Familiarity with quality management programs and methodologies, such as ITIL
and Six Sigma, for defect tracking and root cause analysis
*
* Experienced in successful P&L / ROI / Budget Management and Revenue / Market
Share Growth
PROFESSIONAL EXPERIENCES
DOCUMENT TECHNOLOGIES, INC ? ATLANTA, GA 11/2005 - 1/2010
Director of Project Management - National Technology Center
* Directed the group's project and program managers, support analysts, and
Project Management practice stewards responsible for developing and maintaining
project management guidelines, standards, procedures, samples, templates, leading
practices, tools and frameworks
* Defined and initiated projects, and assigned Project Managers to manage cost,
schedule, and performance of component projects, while working to ensure the
ultimate success and acceptance of the program
* Maintained continuous alignment of program scope with strategic business
objectives and made recommendations to modify the program to enhance
effectiveness toward the business result or strategic intent
* Presented periodic Dashboard reports on the current program, future
opportunities and client issues
* Responsible for program and portfolio management activities within the NTC
division
* Executed and maintained program management processes and disciplines in the
areas of: program schedule and quality management; communications management;
resource management; cost management; procurement management; risk / issue
management; change management
* Mentored staff in methodology and consulting excellence and encouraged best
practice in project management and project planning
* Managed and performed the process of Statement of Work and contract creation
to secure new
* and follow-up work
* Proactively managed systems development, implementation and risk via the use
of SDLC
* Provided project turnaround expertise at the customer site with emphasis on
regaining customer confidence
* Developed project plans and assumed responsibility for project profit and
loss
* Produced project status reports, managed the team and resolved day-to-day
issues with emphasis on SDLC
* Tracked the status of all projects and managed escalations
* Facilitated weekly project status meetings
* Coordinated & facilitated executive meetings
* Updated and reviewed weekly reports for all projects
* Facilitating internal product & process training
MANAGING DIRECTOR - NATIONAL TECHNOLOGY CENTER
* Directed software development, technical production, delivery, and customer
support functions, overseeing technical resources and a budget of $10MM. Provided
executive leadership, strategic planning and P&L management to drive growth,
systematize processes, reduce costs and enhance customer satisfaction. Managed
all aspects of daily operations of this full service provider business.
* Responsible and accountable for the coordinated management of multiple
related projects directed toward strategic business and other organizational
objectives
* Built credibility, established rapport, and maintained communication with
stakeholders at multiple levels, including those external to the organization
* Coached, mentored and led personnel within a technical team environment
* Increased the company's growth by securing new partners, consulting
engagements and by delivering new projects
* Managed budget for the organization to influence organization's financial
profitability
* Responsible for the recruiting, management and career development of staff
* Responsible for staff/account management and prioritization and forecasting
* Provided delivery management to ensure customer satisfaction and
reference-ability
* Monitored project activities and advised staff of issues due to resource
availability
* Managed cost budget to allocate overall cost estimate to individual tasks
* Responsible for development of internal work flow applications, online
project submission process and online statement of work process as well as online
statement of work audit process. Systems utilize SQL DB repository, C# GUI and
AJAX interactions.
* Led relationship management and business development through high-level
interactions with senior managers and decision makers in the litigation support
departments of law firms and large corporations.
* Managed, motivated and guided an operations team of project managers,
production, technical production, and IT litigation services associates.
* Developed a Program Management Office that oversaw all client and internal
communications, processes and work flow templates.
* Oversaw on site collection of Electronically Stored information (ESI), media
management, including chain of custody, and advanced post processing into client
deliverable supporting common review platforms.
* Institutionalized several work flow processes and procedures that led to an
all-time high of 96% for on time delivery and a client satisfaction rate of 98%.
RECALL SYSTEMS ? ATLANTA, GA 2004 - 11/2005
Vice President of Operations
* Directed software development, customer support, project management, system
test, installation and deployment, and IT teams
* Accountable for P&L, operations planning and management, and a focus on
process improvement to control and reduce costs while increasing efficiency
* Oversaw strategic marketing, positioning, costing, pricing, and branding
efforts
* Forged solid relationships with key internal and external customers,
suppliers and business partners
* Managed all aspects of new product development-from concept through
deployment-and generated a sound ROI
* Transformed the software development process to improve results and meet
aggressive goals
* Led the company through exceptional growth, generating a 50% increase in
annual revenue.
* Directed baseline release of two primary applications, achieving a record 33%
increase in units sold, installed and deployed.
* Increased the revenue forecast 33% through refinements in product definition
and deployment.
* Raised average customer satisfaction score 77% by implementing tiered
support.
* Created a proactive and strate |
