CAROL A. PARKS
102 Sawgrass Manor Drive
Newnan, GA 30265
Cell: 727-278-4176
Home: [Send email to request phone number] 51-7655
Career Objective: Systems Support Engineer, Network, Information Technology,
Technical Support
Education:
Canisius College - B.S. Technical Studies, Dec. 1994 - Final GPA: 3.7
Erie Community College - A.A.S. Computer Technology, May 1988 - Final GPA: 3.8
Novell Certified Training Center - C.N.A. -Certified Network Administrator -
NetWare 3.12
Novell Certified Training Center - C.N.E. -Certified Network Engineer - NetWare
3.12 and 4.1
Certified Cisco Network Associate C.C.N.A. - Completed in 1999
Work Experience:
SCADA System Analyst
Newnan Utilities (5/2004 - present) - 40 hr work week – Salary $23.00 / hr
Newnan, GA
- Configure and monitor company’s Supervisory Control & Data Acquisition
System.
- Maintain day to day operation of the SCADA NODES and NTU/RTU units
- Maintaining all SCADA software & hardware
- Linking RTUs/NTUs to the master computer
- Training of personnel.
- Dispatch/Expedite technicians in response to any SCADA alarms.
- Involved with the Engineering of High Voltage Substation projects; the
preparation of associated calculations for utility communications & control
systems.
- Experience with SCADA, SONET, Local Area and Wide Area networks and fiber
optic systems.
- Preparation of AutoCAD drawings of utility substation communications networks,
local area networks, and wide area networks in support of mission critical SCADA,
utility lift stations, warning sirens systems, water tanks, sewer plant, water
plant and generators.
- Strong customer service and communication skills.
Senior System Analyst
VERIZON, INC. - ( 3/1997 - 11/2003) - 40 hr work week – Salary $25.00 / hr
1 East Telecom Pkwy, Tampa, FL 33637
- Wide Area network monitoring, which includes utilizing the following tools: HP
Openview, NetCool Infocenter, Cisco Works, Telenet, Xterm, Infoman.
- Developed an in depth understanding of IP addressing and sub-netting as well
as OSPF and TCP/IP protocols.
- Trouble shoot following devices: Cisco routers, Nortel routers, Switches,
HUBS, CSU/DSU's, Circuits.
- Monitoring and problem tracking, escalation, documentation and resolution.
- Interface with customers and other GTEDS organizations to resolve
service-affecting problems in a timely manner.
- Ensure that Change Records are properly documented and scheduled.
- Guide and develop others in the use of various system analysis equipment and
procedures.
- Identify network performance problem areas and follow-up with corrective
actions.
- Conduct proactive performance monitoring and tracking, developing
recommendations and solutions for the purpose of enhancing customer service and
operations efficiency.
- Participate in a 24-hour, 7-day staffing for on-line technical support to
personnel and all operation areas to ensure that network quality and expectations
are met.
- Actively take control of network problems and focus on immediate restoration
services.
- Must quickly analyze problem situations, determine the cause, and determine if
additional resources, either internal support or vendor, are necessary.
- Update problem records with accurate information regarding outages and network
related problems.
Essential Duties:
• Answer the phone in the NOC, correctly open and route tickets to on call
groups.
• Troubleshoot end-user reported problems with production tools and services.
• Perform as remote hands in data centers to check or restart equipment.
• Perform periodic checks of graphs and dashboards, responding to alerts as
prescribed in response procedures linked in the alert.
• Escalate issues to other NOC personnel quickly when resolution is not
immediately obvious or the documented procedures do not resolve the issue.
• Perform a physical inventory of the data centers, reconciling data with the
systems inventory.
• Participant in Incident Bridges with on call groups.
Systems Support Engineer
ADVANTIS, IBM GLOBAL NETWORK SVCS - (6/1996 - 3/1997) 40 hr/week –Salary $18.00
/ hr
3101 Martin Luther King Blvd. Tampa, FL 33607-3926
- Provide technical support for Advantis telecommunication services and IBM
Global Network
- Provide support for EDI, Internet access, Email, Connectivity, Communications,
etc.
- Support for AS/400, SNA, PC LAN and Mulitprotocol Networks, including
gateways, routers, modems
Help Desk Coordinator - 40 hr work week – Salary $16.00 / hr
WNY COMPUTING SERVICES, INC., Technical Division, Amherst, NY, (9/1995 - 6/1996)
- Help Desk Coordinator providing Novell 3.12/4.1 support to System
Administrators and end-users, in a Novell Client-Server LAN/WAN environment.
Remote network monitoring and problem resolution.
- Provide PC software and hardware support/training to branch end users.
- Installation, configuration, troubleshooting LAN
servers/workstations/routers/gateways.
Documentation Department Supervisor - 40 hr work week – Salary $14.00 / hr
CONAX BUFFALO CORPORATION, Engineering/Aerospace Division, (10/1989 - 4/1995)
- Provide DOS/WINDOWS/Microsoft applications software/hardware training/support
to users.
- Installation/configuration/maintenance of all corporate PC software and
hardware.
- Develop/Maintain/Control company documentation/drawings/specifications.
- Design of graphical illustrations and AutoCAD designs for Desktop Publishing
material.
- Administrative supervision of department functions and personnel scheduling.
- Installation and Administration of Windows for Workgroups Local Area Network.
- Installation and termination of 10-BaseT cabling / RJ45 wall mounts for LAN
connectivity.
Achievements: Deans list every semester throughout academic career.
Recipient of Moore Research Scholarship
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