Carl Duncan
1701 Rivermist Dr. Monroe, Ga. 30655
Cell (706) 988-4322 [Send email using form at bottom]

Computer Technician/Technical Support/Helpdesk 
Highly motivated PC technician constantly looking to expand education and
industry knowledge. Hands on experience with a variety of hardware and software
installations and implementation. Excellent customer service record and
experience dealing one on one and in group settings. Experience in analyzing
system requirements and following specifications to project completion.
Successful in training and supervising and pursuing a results-driven atmosphere
in team and group settings. 

Areas of Expertise:
* 
* Hardware Installation
* Software Installation
* Troubleshooting
* Training 
* Project Management
* Upgrades
* Maintenance 
* Customer Service


Technical Proficiencies:
       Platforms: Windows 9x/NT/2000/XP
Networking: LAN, 100BaseT Ethernet, sharing/permissions, network printer        
             installation, TCP/IP
Tools: Norton/AVG/McAfee virus protection utilities, Norton firewall and Ghost, 
      Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook),
Executive Software Diskeeper

Professional Experience:

Computer Technician                                                             
                        2005-present
Worked on an on call basis providing repairs, upgrades and maintenance for the
general public. Have designed systems to specific specifications to fall within
specified budgets. Provided training on a variety of software and instruction on
backup and maintenance procedures. Performed imaging and software updates and
add-ons. 
Key Achievements:
* Designed and implemented PC Based security camera system. Built the PC to
handle the requirements and set up the software and cameras. Kept the cost within
specified budget costing approximately half the price of comparable systems.

Carl’s Floor Covering                                                           
                       1991-2002
Owner/Installer
Provided floor covering installation for contractors and the general public.
Provided estimates and scheduling of jobs. Trained and supervised employees.
Managed onsite installation procedures and specified timetables.  Interacted one
on one with customers dealing with satisfaction and post installation procedures.
Maintained records for warranty on all completed jobs. 
Key Achievements:
* Grew business 30% over ten year span, expanding coverage area and customer
base by word of mouth and maintaining customer satisfaction.
* Implemented installation procedures that reduced installation time. 
* Maintained a high customer satisfaction level.

Education and Credentials:

Associate/ Computer Information Systems
Athens Technical College, Athens, Ga.
GOAL Award Nominee


Professional Certifications:
    Affiliations

* 
* Comptia, A+ 
* Working on NET+
* Phi Theta Kappa National Honor Society