Vicki Benoit
Strong service orientation. Extremely efficient and organized.
145 Bradford Ct.
Hoschton, GA 30548
[Send email to request phone number] 54-9119
[Send email using form at bottom]
Dear Hiring Manager:
As an experienced professional with a demonstrated track record of success in
customer service, general administration, office management, data entry, and
executive support, I am very excited about exploring a position with your
company, a position I envision as not only mutually beneficial, but as one that
holds great potential for elevating your company’s success. My past employers
have benefited from my accomplishments and contributions, and I am very
interested in bringing my skills and talents to your company.
As administrative assistant for Forty Two Holdings, I was responsible for
providing customer service (from answering questions to resolving issues) for a
client base comprised of 700+ investors. I worked directly with the president of
the company to perform a wide range of clerical, customer service, and reporting
duties. The duties of this position included heavy correspondence, comprehensive
reporting, and customer service (phone, e-mail, and instant messaging). As office
manager for Hygafem, I answered phones (600+ per month), performed bookkeeping
duties, ordered inventory,
performed Internet research, and created detailed reports.
The enclosed résumé provides further details about my experience and
accomplishments. I am very interested in discussing your company's goals and how
I can help you achieve them. I look forward to scheduling an interview with you.
Thank you for your time and consideration.
Sincerely,
Vicki Benoit
Enclosure: résumé
Vicki Benoit
Strong service orientation. Extremely efficient and organized.
145 Bradford Ct.
Hoschton, GA 30548
[Send email to request phone number] 54-9119
[Send email using form at bottom]
Experienced professional with proven accomplishments and a stellar career
history. Proficiencies/interests include:
Customer Service – Client Support – Executive Support –
Administrative/Clerical/Data Entry
Career Summary
Track record of orchestrating a variety of customer service and administrative
functions. Leveraged proactive service to achieve near 100% customer
satisfaction. Outstanding communication, problem
solving, analytical, organizational, and leadership skills. Team player who is
able to work with cohesive, cross-functional teams. Computer-savvy and
Internet-proficient; strong data entry skills. Offer a well-connected home office
with a Windows-based computer, land line, DSL connection, and all-in-one copier.
Consistently delivered high levels of efficiency and productivity.
Employment Chronology
ADMINISTRATIVE ASSISTANT, Forty Two Holdings, Napier, New Zealand 2002–2009
Maintained high volume of company records and assisted 700+ investors with
updating profiles. Closely collaborated with, and supported, senior management,
including president. Efficiently performed a wide range of clerical,
administrative, and reporting duties. Filed extensive paperwork. Leveraged
clerical and communication skills to assist with heavy correspondence and
e-mails. Performed Internet research and prepared detailed reports and monthly
statements detailing investor contributions, gains and losses, and statement
balances. Meticulously maintained records of receivables.
==> Provided outstanding customer service to client base of 700+ investors.
Effectively handled high volume of customer contact in the form of phone calls,
e-mails, and instant messaging.
==> Achieved near 100% customer satisfaction by addressing customer issues and
assisting them with various needs. Resolved problems with statements and missing
information and answered general queries about investments.
==> Created a detailed Excel spreadsheet for customer statements to track each
investor and to demonstrate investment performance.
OFFICE MANAGER, Hygafem, Gainesville, GA 1999–2001
Responsible for answering phones, performing bookkeeping duties (using
QuickenPro), ordering inventory, performing Internet research, ordering company
vehicles, generating monthly reports, handling billing, administering collections
and payroll, ordering office supplies, dispatching drivers, and managing incoming
customer calls. Provided effective resolution for customer problems. Generated
detailed internal reports for CEO—new customers, product installations, and
customer call-ins. Single-handedly managed office operations as needed; enjoyed
access to all aspects of office and operations management, including sensitive
and confidential business and personal information. Compared vehicles to achieve
best fit and price.
==> Provided high quality customer support and service for 600+ calls per month.
Resolved customer problems, took and documented orders, added information to
client files, and dispatched drivers in compliance with customer requests.
==> Accountable for bank deposits, receiving/issuing bills, and other
billing-related matters.
==> Efficiently and accurately maintained company files, information, and
databases.
==> Consistently appraised in recognition for outstanding performance.
==> Oversight and supervision for staff—one employee and four drivers.
POLICE OFFICER, Jefferson Police Department, Jefferson, GA 1990–1994
Tasking with patrolling the city, answering and dispatching calls, conducting
comprehensive crime investigations, reporting accidents, creating incident
reports, resolving disputes, testifying, initiating
arrests, serving legal papers, and transporting and booking inmates.
==> Provided courteous service to citizens and effectively resolved a variety of
problems.
==> Filed reports and resolved domestic disputes. Answered questions, helped
individuals find and access resources, and resolve various problems.
==> Completed the Northeast Georgia Police Academy training, University of GA.
Educational Qualifications
Completed the Northeast Georgia Police Academy Training, University of Georgia,
Oct 1990 – Nov 1990
Graduated Top of the class (Outstanding academic achievement)
Southwest Texas Junior College, Uvalde, TX, GPA 3.5
Deer Park High School, Deer Park, TX
Computer Skills
Microsoft Office Suite, Windows XP/Vista, Internet, Office Hardware (Copiers,
Scanners, Printers, etc.)
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