SATYEN R. PATEL, MCSE
210 Jardin Court Phone: 404.307.1361(M)
Alpharetta, Ga 30022 Email: [Send email using form at bottom]
QUALIFICATIONS SUMMARY
Accomplished IT professional with demonstrated success implementing strategic
IT initiatives that improves business functionality; Extensive technical
background of systems programming/analysis through the application of technical
concepts, practices and procedures; Strong commitment to customer service;
Excellent problem solving and communication skills; Demonstrated history of
deriving performance metrics and routinely monitoring progress towards goals;
Ability to independently work with executive level management to map IT to
business initiatives; Ability to engage with a wide range of audiences from IT
Directors to CIO/CEO level.
TECHNICAL EXPERTISE:
•Windows 7, Vista Enterprise, XP
•Cisco VPN
•Lotus Notes 7, 8.5
•WiFi (WPA and WPA2)
•MS Office 2007
•Ethernet, TCP/IP
•NetIQ DRA
•PC Anywhere
•Active Directory
•PC Imaging using Symantec Ghost
•Windows Group Policy
•Magic Service Desk
•Blackberry Enterprise Server 4.1, 5.0
•LanDesk IT Service Management
•Altiris Management
•Symantec and MacAfee Antivirus
•Remote Desktop
•Windows Mobile & Blackberry Smart Phones
PROFESSIONAL EXPERIENCE
Wendy's Arby’s Group, Atlanta, GA October 2002 – Present
Regional Engineer, Team Lead
Noteworthy Projects
• Active Directory Migration – Team Lead for a multi location Active Directory
migration project in order to consolidate the multiple domain infrastructures
• Corporate Support Implementation – Participated in a cross functional team to
develop test and implement the support structure for all end users (2000+) in
the Wendy’s environment.
• Store Training Workstation Replacement – Dell Laptop roll out with Vista
Business, Extensive 3rd Level Wi-Fi support to 1500 laptops (Connected thru WPA2
wireless only)
• Office Relocations/Openings – Technical and construction consultation and
installation of multiple sites (6+) dispersed throughout the US and in the
Pacific Rim
Summary of Duties
• Implement, manage and support hardware and software delivery following
established Service Level Agreements
• Maintain solution knowledge databases and customer support resources
• Independently investigate, troubleshoot and resolve software and multiple form
factor hardware
• Lead Support Engineer for all Arby’s Window’s Mobile Smart Phones, Wireless
Broadband cards and Blackberry devices (Combine total 400+)
• Lead Support Engineer for all Wendy’s Blackberry devices (600+)
• Administration and troubleshooting accounts on Blackberry Enterprise Servers
• Primary Account Manager and Support engineer for over 400 multi-carrier
Blackberries and Windows Mobile Smart Phones across the United States, Canada,
Latin America, Guam, Philippines, Hong Kong and the Pacific Rim
• Independently support PC’s and network connectivity issues for approximately
200+ remote users located throughout the United States, Canada, Latin America,
Guam, Philippines, Hong Kong and the Pacific Rim
• Research and accrue Desktop Technology and Smart Phone hardware, including
image development and maintenance for all systems deployed in the company
• Configure, install and troubleshoot all software
• Provide internal I.T. consulting for projects and recommend alternative
methods by designing solutions to meet timely goals and manage the deployment,
training and technical support throughout the process
SATYEN R. PATEL, MCSE
PROFESSIONAL EXPERIENCE (continued)
Amerivault Corporation, Roswell, GA 2001 - 2002
Technical Support Engineer – Southeast Region
• Provided pre sales technical support to regional sales staff by evaluating
customers systems, recommending solutions specific to their networks and provided
appropriate training and technical support throughout the process
• Supported clients with internet based data backup, e-vaulting services, and
disaster recovery implementation and design on Netware, Linux, Solaris, IBM AIX,
HP-UX and Windows platforms
• Provided all desktop support and technology delivery services for users
located in the Atlanta regional office
Nortel Government Solutions, Fairfax, VA 2001
LAN Support Engineer
• Managed the network implementation to Windows 2000 and Active Directory
• Provided desktop and network support to over 700 users and over 60 servers
• Installed network and desktop technology applications, maintained network
connectivity, data backup, remote access (utilizing both RAS and VPN connections)
and network security on both Windows and Novell platforms
iDEFENSE, Fairfax, VA 2000 - 2001
Jr. Network Administrator
• Maintained and upgraded all software and hardware; operating systems, servers,
PCs, network cabling, network hubs and switches, server backups, printers and
peripherals
• Supported all IMAC and Break/Fix requests regarding any PC, LAN and Merlin
telephone system issues including the installation, and troubleshooting of both
network and desktop software
Westvaco Corporation (now Mead-Westvaco), Charleston, SC 1995 - 2000
Chemist / Research Analyst
• Researched and developed chemistry utilizing both laboratory and pilot-scale
equipment to evaluate specific new plant designs and provided pre-engineering
technical support of chemical products derived from the sulfate pulping of wood
in the manufacture of paper
EDUCATION and ADVANCED TRAINING
Blackberry Enterprise Server Administration v4.1.6, v5.0.1 MicroTec, 2009
Microsoft Certified Systems Engineer (MCSE), Performance Systems Training, 2000
Bachelor's Degree (Biology), The College of Charleston, Charleston, SC, 1994
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