Maxine B Thompson
216 W 62nd St Apt 303 Atlanta, GA 30346
Cell: 612-384-5632, Home: 612-886-3155


Career Summary
Administrative support professional offering versatile office management skills
and proficiency in Electronic Medical Record software and Microsoft Office
programs. Strong team player with
positive outlook that aims to keep inter office relations positive. Goes the
extra step to ensure that customer satisfaction remains a priority. Skilled
multi-tasker and problem solver who readily adapts to change, works independently
and exceeds expectations.

Key Skills-
Office Skills:
Office Management
Data Management
New Hire Training
Insurance Verification
Process Development
Medical Terminology
Co-pay Collection and
Management
Front-Desk Reception
HIPAA Compliance
Schedule Management

Computer Skills:
MS Word
MS Excel
MS PowerPoint
EPIC (Electronic Medical Record)
MS Outlook
MS Communicator
Onyx (EMR)
Windows
Experience
Allina Medical Clinic — Richfield, MN Receptionist/Scheduler, 2008 to present
Started as scheduler in call center-like setting, efficiently assisting patients
with a pleasant and articulate phone voice. Impressed superiors with “can do”
attitude and cooperative manner.
Quickly became an integral part of raising the standards and improving the
patients experience at the front desk through exhibiting superior customer
service.
Highlights:
 Demonstrated great flexibility in adjusting work schedule to
accommodate evening and weekend clinic hours when staffing was short.
 Participated in a committee that was aimed at improving the interaction
between different service departments to ensure that there was effective
communication amongst co-workers, thus improving patient care.
 Received several “E-Spots” (Allina’s employee recognition system) for
various reasons including flexibility, encouraging mind-set and maintaining a
germ-free waiting area for the patients.
 Entrusted with the responsibility of training new hires to the
practices and procedures of the front desk.
 Assisted in the organization and decoration of inter-office events
(e.g. holiday party, charitable giving campaign and administrative “Thank You”
lunch)
 Assisted in implementing a schedule to make certain that the lobby area
remained clean and sanitary, especially during H1N1 epidemic.

Hennepin Faculty Associates – Minneapolis, MN Admin. Assistant II, 2006 to 2008
Served in dual role as a receptionist and scheduler in a demanding Internal
Medicine office. Served as the patients’ first point of contact over the phone
where duties included answering multi-line
phone system, scheduling/cancelling appointments, collecting and verifying
demographic and insurance information and routing messages to triage & refill
nurses via protocol while actively listening to hone in on calls that were of a
more emergent nature. Managed busy front desk area providing cheerful greetings
for all patients, maintaining a clean waiting area, scheduling referrals for
patients to various specialty clinics and being the contact point between nursing
staff and patients.

Highlights:
 Served as clinic’s Super User (person that is additionally trained on
the computer system and how to use it in the most efficient nature) and was the
go-to person for questions on system
operations. Attended monthly meetings and was responsible for communicating the
information and updates to reception staff in the clinic.
 Implemented process and forms to more successfully convey information
about referrals made outside of our clinics network to patients. This cut back on
the amount of call backs that were
received from patients who were unsure of information pertinent to their
upcoming appointments.
 Accepted the duty of managing physician schedules when clinic was
suddenly left without a manager. This job included blocking schedules for PTO,
teaching at the hospital and any other
times the physician would be out of the office.

Education
South High School — Minneapolis, MN General Studies
High School Diploma June, 2000

Colorado Technical university – Online Division, Business Administration
Associate’s of Applied Science 
Estimated Graduation January, 2011