Qualifications
Two years of technical support experience
Five years of customer service experience
Experience supporting Macs in addition to PCs
Experience supporting Microsoft Windows server operating systems and products
Familiar with active directory and active directory policies
Familiar with Microsoft Office Suite and Adobe Creative Suite
Familiar with creating databases, MySQL, and PHP
Familiar with web programming, HTML, XHTML, CSS, JavaScript and Dreamweaver
Excellent written and verbal communications skills
Ability to multitask in a fast-pace environment and remain productive
when the pace lessens
Capability to work and communicate effectively in a team environment
and individually



Education & Technical Proficiencies
Interactive College of Technology, Chamblee, GA – anticipated Fall 2012
Diploma, Information Technologies Specialist with anticipated A+ and
Net+ certifications

New York University, New York, NY – January 2009
Bachelors of Arts, Major in Middle Eastern Studies, Minor in Computer
Applications



Information Technology Experience
NON-PROFIT, New York, NY – July 2008-March 2009
Information Technology Assistant
 ~Provided routine maintenance for, installed, upgraded, troubleshot,
and repaired computer hardware, software, and peripherals
 ~Supported and maintained user account information including rights,
security and systems groups
 ~Assisted users with various computer peripherals, desktop, network,
software and application problems
 ~Developed documentation for the use of new and existing programs
 ~Assisted with the migration of email system from Outlook Exchange to
Google Apps
 ~Managed upkeep of online content within Joomla CMS platform
 ~Continually checked for system viruses; maintained anti-virus
utilities software
 ~Researched, selected, and purchased new laptop computers

UNIVERSITY, New York, NY – January
2007-January 2009
Computer Laboratory Attendant
 ~Under minimal supervision, provided routine maintenance for,
documented, installed, upgraded, and troubleshot computer hardware,
software, and peripherals
 ~Set up VPN users and troubleshot wireless problems
 ~Resolved or escalated and logged computer support inquiries from
both in-person and phone queries
 ~Assisted users with various computer peripherals, desktop, network,
software and application problems
 ~Continually checked for system viruses; maintained anti-virus
utilities software
 ~Monitored computer laboratory and equipment

NON-PROFIT, New York, NY – February 2008- August 2008
Intern; Webmaster
 ~Assisted with HTML/XHTML web authoring, website redesign and
template page development
 ~Produced, developed and archived electronic files
 ~Interfaced with other departments to gather data and files
 ~Transcribed surveys recorded by staff
 ~Provided general office support

RETAIL STORE, Paramus, NJ – November 2006-January 2007
Sales Associate
 ~Determined and recommended which products or services best fit the
customers' needs
 ~Trained customers with using Macs and Apple products
 ~Translated technical jargon into everyday language for customers
 ~Located products for customers