Sherice Hamilton
2508 Santa Clara ct. se
Conyers, GA 30013
(678)413-4939


SUMMARY OF QUALIFICATIONS
Experienced customer care professional with particular expertise in identifying
and solving customer service problems. Strengths include ability to deal
patiently with troubled customers as well as well as training and developing
employees. Worked with a variety of components ranging retail service to
telecommunications. Strong verbal and written communication skills. Great Team
Player, Self Motivated, dependable.


BUSINESS SKILLS
Various Workstations	Power Point		Word Processing		Excel
Personal Computers 	Windows XP		Microsoft Word                    UNIX


PROFESSIONAL EXPERIENCE

Home Cared  
2005 - 2010 August

Home Cared for my Mother she had terminal cancer and became paralyzed in 2005.
Doctors gave her 6 months she lived 5 years later under my care.



HONEYWELL: Atlanta, GA
2002 - 2004 

Dispatcher-Technical Support

Responsible for maintaining the highest degree of customer satisfaction by
providing 
work direction scheduling to field workforce to ensure service requests are
performed in a 
timely and efficient manner. (Planned or Unplanned service requests).

* Performed as the primary liaison between the customer and the field
technician
   and meeting customer requirements on a timely response.
* Schedule appropriate technician for the Industrial automation and control
area, 
   at a pace to meet customer’s demand.
* Ensured open and close service calls process is in place with customer
satisfaction.
* Worked closely on the service management system (SMS) to ensure accuracy on
the day 
    to day operations for the best customer service.

Sherice Hamilton									          Page 2

GTF INC, Patterson, NJ
2000 - 2002	
Senior Customer Specialist

Accountable for problem solving and keeping up with all new development.
Responsible for communications received from dispatcher to client recorded
accurately.

* Research all customer complaints and inquiries.
* Dispatched and schedule the vendors to ensure prompt delivery.
* Process and monitor all calls for 100% customer service.


LUCENT TECHNOLOGY: Warren, NJ
1995 - 2000
Technical Support/ Dispatcher, WeCare Center

Responsible for the ongoing customer care support, liaison and problem solving
for a 
variety of customers with the Lucent organization. Worked with international and

domestic 24 hour hotline, as well as internal engineers, to ensure appropriate
action was 
taken on problem resolution. 

* Facilitated the entering of trouble reports via UNIX menu-driven system by
determining
   the appropriate information necessary to ensure error free operations.
* Increased productivity of incoming calls by over 15 percent.
* Consistently exceeded the goals for help desk response.
* Improved customer satisfaction by expediting the dispatching of field
engineers to 
   customer sites within 4 hours or less.


MACY’S East Customer Service Corporate, Cranford, NJ 
1988 - 1995
Customer Support Professional

Responsible for the processing of customer orders and notification. Interfaced
with both
salespeople and vendors to ensure quality of service. P reformed credit
authorization
function for new and existing Macy’s customer.

* Ensued the quality and productivity of over 500 customer orders weekly by
designing
   and creating a system that assured proper interface between salespeople and
vendor.
* Acting Manager in the absence of Department Manager.

EDUCATION
Elizabeth High School; Elizabeth, NJ    College Preparatory Classes
Attended DeVry Technical Institute; Woodbridge, NJ   Computer Programming