JEFF 
PATTERSON
602 West Adams 
Fairfield, IA 52556 
 [Send email to request phone number] 19-6175

Project Management - IT Operations - Software Engineering

PROFILE
Adept at leading all phases of software development life cycle. History of
leveraging innovative 
technologies to deliver innovative enterprise solutions. Perform well in dynamic
environments, 
consistently meeting challenging deadlines and delivering projects on or below
budget. Expertise in 
application and infrastructure design and development. Outstanding leadership,
team building, and 
communication skills. Analytical, articulate, and conscientious.

CORE COMPETENCIES
* Application Development
* Data Center Management
* Requirements Definition
* Process Reengineering
* Technical Documentation
* Disaster Recovery Planning
* Change Management
* Quality Assurance
* Staff Training & Supervision
* Regulatory Compliance

HIGHLIGHTS OF ACHIEVEMENTS

* Optimized operations, enhanced staff performance, and improved quality of
service, despite 
 50% workforce reduction.

* Created automated data gathering and reporting tool. Drove development of tool
to be 
 operational within 3 months and enabled tool to be administered by single
part-time staff 
 member.

* Led organization to comply with Payment Card Industry standards, which
involved 1,000 
 compliance actions throughout the organization.

* Expedited help desk response time by reorganizing and streamlining
Remedy-based trouble 
 ticketing system serving 500 users.

* Simplified operations handbooks, making documents understandable for
non-technical staff 
 and empowering staff to resolve basic problems and maximize productivity.

* Designed and implemented Remedy-based change control system adopted
company-wide.

* Implemented Veritas-based backup and recovery system spanning 400 servers.

* Led team to deliver technical infrastructure support for 100 people during
major project to 
 outsource customer support services.

* Planned and managed data integration of newly-acquired customer base.

* Achieved and ensured Sarbanes-Oxley compliance for Iowa IT operations.

* Improved development process by writing and implementing software requirements

 specification and test plan guidelines.

PROFESSIONAL HISTORY

Primus Telecommunications, McLean, VA (1997  *  2007)
$250 million international telecom company serving 2.4 million business and
residential customers.

Manager, IT Operations (2000  *  2007)
Directed 24x7 data center operations, including staff of 8, database and system
administration, 
computer and network operations, and help desk functions. Planned and led
corporate projects. 
Guided team to meet or surpass operating metrics. Maintained 100+ servers, 2
SANs, and 1 NAS, 
totaling 6 terabytes of data. Served on corporate security steering committee.

Business Analysis Manager (2000)
Oversaw product development lifecycle and go-to-market process for major
products, including VoIP 
product and e-commerce website that facilitated purchase of calling cards. 

Application Development Manager (1999  *  2000)
Supervised 2 software engineers and 2 production support technicians to deliver
numerous 
programming initiatives. 

Senior Software Engineer (1997  *  1999)
Designed, developed, and implemented Visual FoxPro database application that
automatically 
collected, standardized, summarized, and reported 2+ million call detail records
from 30+ 
telecommunications switches.

EDUCATION
Doctor of Philosophy: Psychology
University of Minnesota, Minneapolis, MN

Bachelor of Science: Psychology
University of Illinois, Urbana, IL

AFFILIATIONS
Research Fellow, Stanford University
Research Fellow, Rutgers University
Member, Project Management Institute