AMANDA OWENS


1006 Normal St						 [Send email to request phone number] 92-8604-cell			Woodbine, IA 51579					(712)
647-2058-home
         							Email: [Send email using form at bottom]	
					

Objective 

To maximize my talent and experience in Software Quality Assurance


Professional Experience 


Ancillary Care Management (ACM)

Omaha, NE   		           					December 2005-Present

•	QA Analyst I

Review requirements and attend reviews for new functionality and systems. Update
and creating of new test plans and cases working with development team.  Record
defects and work with developers and DBA’s on fixing them.  Assist in testing new
systems, along with hardware and software upgrades. This includes testing new
functionality before and after implementations to assure that the software meets
the customer’s requirements. Regression testing all of clients’ websites to
assure that any changes that were made has not affected their existing
functionality, including security. Work with Account Management on UAT and
production implementations, and support ACM internal and external clients on how
to use different functions.

•	QA Associate

Review documentation, along with updating and creating new test plans and cases.
Assist in test new systems, along with hardware and software upgrades. This
includes testing new functionality before and after implementations to assure
that the software meets the customer’s requirements. Assist in regression testing
all of clients’ websites to assure that any changes that were made has not
affected their existing functionality, including security. Assist in UAT and
production implementations, and support ACM internal and external clients on how
to use different functions.


•	Special Handling Coordinator

Lead the handling of all Durable Medical Equipment requests that come from our
providers, and to successfully get the requests to the appropriate payer
(insurance company).  Manage electronic requests via Internet and via fax, answer
questions from providers and payers over the phone, along with fellow employees. 
I have received numerous awards for stellar work performances throughout my
employment.  Knowledge of insurance policies, along with healthcare including
HCPC coding and working in a HIPPA compliant environment. Received numerous
awards for stellar work performances throughout my employment


Millard Family Chiropractic & Acupuncture Center

Omaha, NE								March 2005-Aug. 2005 	
   						
Chiropractic Assistant 

Greeted and worked with patients, developing professional relationships with
them. Responsible for scheduling appointments, answering multi-line phones,
copying and faxing medical forms, data entry of patient information, filing, and
promotional advertisements for office, along with some insurance background.
Helped to keep overall positive flow of appointments in office. 


Von Maur Department Store

Omaha, NE								Sept. 2003- July 2004

Sales Associate  			
			
 Involved in person-to-person contact with customers. Responsible for helping
customers with questions and concerns about items, answering phones, monetary
transactions, and cleaning sales floor area daily. Some of the most important
aspects of this position were customer service and greeting people.



Final Finish Services
Omaha, NE								May 2002- Aug 2003
  						 
Manager

Final Finish Services was an apartment complex cleaning company. Responsible for
carpet cleaning, painting, and the physical cleaning of apartments. Supervised
other employees ensuring they did their jobs correctly. Gave final approval on
each apartment done. Involved with apartment managers daily for scheduling
deadlines of each apartment. In charge of employee work hours and deciding which
person did each job. 


Self-employed Massage Therapist

Woodbine, IA								May 2001- Aug. 2003
  						
Massage Therapist: Performed Reflexology, Shiatsu, and Swedish massage on
clients. Responsible for answering phones, scheduling appointments, monetary
actions, and advertisement. Dealt with each client personally. Developed trusting
relationships with clients to ensure privacy and relaxation. 

 				


References: 


Carol Ladd-Wright:  Manager-ACM: 402-320-4896

Pamela Wardlow: QA Analyst II-ACM:  402-637-4180

Monte Crunk: QA Analyst II-ACM:  402-778-0101

Pat Frodyma: Technical Writer-ACM:  402-699-2257