Professional Strengths 

I am a highly creative, goal-oriented professional with solid management
experience in the human resources and technology environment. It is my goal to
acquire a position that has potential for growth where I can benefit the
organization by utilizing my skills and abilities to their maximum potential. 

Professional Experience 

Kellys Carpet and Furniture 06/08 to current

Tracked all shipments received.  
Entered all transactions into database.
Answered multi-phone line.  
Contacted suppliers for updated product price lists.  

Paychex Inc, Payroll Specialist, Omaha Nebraska 01/07 to 06/08 

Provided quality customer service to all clients. 
Contacted clients daily to obtain information for payroll production. 
Resolved all client questions and problems in a timely manner. 
Established payroll schedules with clients. 
Entered all payroll data necessary to porcess and meet clients payroll
schedules. 
Maintained current knowledge of the Paychesx payroll processing system and
changes in payroll laws. 
Corresponded with federal, state, and local tax agencies on behalf of clients. 
Researched and resolving client and system issues. 
Maintained a high rate of client retention through high quality service. 


Aerotek Professional Staffing Presidential Appeals Customer Service
Representative 07/06-12/06 

Resolved high level complaints from National Customer Relations, Legal,
Technical Support, Residential and Business departments. 
Cultivated strong working relationships and became a main point of contact for
several departments within the industry. 
Handled all complaints within a specific timeframe set by the company. 
Assisted National Customer Relations with billing assistance to resolve
Presidential Complaints. 
Handled high priority escalated customer?s questions, concerns, and general
complaints. 
Handled all complaints within a specific timeframe set by the company. 
Assisted representatives and customers in the identification and resolution of
system issues for the internal billing/sales/account maintenance program. 
Adhered to strict attendance and punctuality guidelines. 

Aerotek Commercial Staffing Offline Support Specialist 09/04-07/06 

Placed outbound calls to inform of account changes and requesting updated
account information. 
Managed Inter-Company check requests and Customer?s Satisfaction Reconciliation
to ensure customer's needs have been resolved. 
Assisted in developing new off-line processes to better correct Internet
accounts. 
Provided coaching, feedback and training material for less tenured
representatives. 

Aerotek Commercial Staffing Customer Service Representative 04/04-09/04 

Assisted customers regarding DSL billing related issues and product information
via phone and email. 
Managed a high-volume workload within a deadline-driven environment. Resolved an
average of 450 inquiries in any given week and consistently met performance
benchmarks in all areas (speed, accuracy, volume). 
Handled and document all account maintenance and issued account credits when
applicable. 

Skills : Microsoft Excel, Word, Microsoft Windows, Remedy, 10 key, Data
Entry/Records Management, Multi-line Phone Usage, Call Center Service Operations,
50-60 wpm 

Accomplishments: Officially commended for initiative, enthusiasm, tenacity,
persuasiveness, intense customer focus and dependability in performance
evaluations. 

Education: 1997 Graduate of Astoria High School. Transcript is available upon
request. 

References: 
Available upon request