Michael Geddry
14755 N Cascade Rd #10 • Dubuque, IA 52003 • (563) 513-4181 • [Send email using
form at bottom]

OBJECTIVE
To obtain a position that will allow me to utilize and further develop my proven
customer service, and organizational skills to increase the vertical development
of the company. 

EXPERIENCE
Computer Operator                               					4/2005 – 12/2008
Eagle Window & Door								Dubuque, IA

•	Resolved technical and functional issues associated with the maintenance and
support of Mapics (AS400), SQL Servers and Microsoft Exchange Server.
•	Performed routine administrative tasks for remote databases and routine
maintenance on SQL Servers and Prepared Scheduled backups.
•	Documented and tracked support issues.

Account Management/Customer Support                                             
              8/2001- 3/2005
Nationallink Inc.		                                                             
                San Dimas, CA
						
•	Scheduling Help Desk tasks and coordinating installations and armored car
services, which included coordinating with freight companies to ensure installers
and armored car services arrived at location around same time. 
•	Processed new accounts and leases. 96% of all leases packaged were approved. 
•	Provided resolutions to customer complaints and concerns.
•	Awarded Employee of the Quarter 5 times
•	Acted as a liaison between customer and company
•	Executed hardware replacements, upgrades and software installation.

Customer Service                                                                
                                    10/1999 – 04/2001
Advanced Data Com                                                               
                                  Dubuque, IA     
•	Monitored verification calls
•	Customer service / Quality Assurance 
•	96.99% customer service rating from Cutco Vector

General Labor                                                                   
                                   12/1996 - 10/1999
 Farmland Foods                                                                 
                                       Dubuque, IA


Unit Manager                                                                    
                                    08/1993 – 11/1996
Little Caesars Pizza                                                            
                                        Pomona, CA


Shift Supervisor Level 3                                                        
                             03/1985 – 08/1993
Carl’s Jr. Restaurants                                                          
                                      Montebello, CA

Education 
Associate of Arts in Business Administration	                                 
		Present
            American InterContinental University:                               
         		Hoffman Estates, IL
•	Current GPA: 3.88
•	Expected Graduation: July 2010