Susan L. Elvins
807 S 21st St #36 • Council Bluffs, IA, 51501
Phone number: [Send email to request phone number] 23-7505
EXECUTIVE PROFILE
Experience in business executive position with business operations in planning,
implementation, decision making, and project management. Table creation
capability with UNIX and MUMPS operating systems. Specializing in code writing of
test records to ensure correct call center protocol.
SKILL HIGHLIGHTS
Excellent leadership and communication skills
Small business development
Strong track record of execution against strategic objectives
CORE ACCOMPLISHMENTS
Project Management: Initiated multiple projects for local small business owners
and entrepreneurs by contract then building a new or remodeling current websites
to meet their needs. The end results were more visitors, guests, sales and higher
profits after data management was put into place.
Operations Management: Managed the technical aspects of websites for performance
issues so they were consistent, cohesive, and running smoothly. Handled all
functions related to search engine optimization. Provided information and
documentation to clients per request as websites were updated
EDUCATION
2008-2012 DBA, Management, Argosy University, Chicago, IL Currently attending,
Date of graduation, August 2012, Current GPA-3.25/4.0
2006-2008 MBA, Finance, National American University, Rapid City, SD Date of
graduation, August 2008, GPA-3.8/4.0
2002-2006 Bachelor of Science, Management Information Systems, Rapid City, SD
Date of graduation, July 2006, GPA-3.7/4.0
COMPUTER SKILLS
Programming Languages: MS SQL, XHTML, HTML, Dynamic HTML, HXML
Computer Platforms: MS Windows 95/98/2000/7/XP/NT, UNIX, Red Hat Linux 7.0,
MUMPS.
Computer Applications: MS Office 2010(Word, Excel, PowerPoint, MS Access),
Visual Studio.NET, Macromedia Dreamweaver, Fireworks, Microsoft, Expression
Studio Ultimate, JASC Paint Shop Pro, Microsoft Project.
Computer Projects: Various website projects using HTML or XHTML Transitional
1.1; Logos; E-commerce scripts; Microsoft Publisher newsletter template
creations
WORK EXPERIENCE
2000 – August 2010 Web Developer/Web Creator apageor2.com, Council Bluffs, IA
•Accountable for building website including overall customer satisfaction needs.
•Generated new business through introduction and presentation.
•Defined strategy and business plan for client needs.
1997-2000 UNIX Campaign Script Manager ITI Marketing Services, Omaha, NE
•Instituted script testing before campaign goes "live" to ensure call quality
with dialer plus ensure campaign fluidity passes all quality assurance checks.
•Produced FCC quality call code and campaign code using UNIX or MUMPS based
software depending upon client.
•Produced technical documentation of project throughout campaign coding for
client needs.
1995-1997 Customer Service Representative Ameritech Cellular, ITI Marketing
Services, Omaha, NE
•Accountable for Ameritech Cellular Services including overall customer
satisfaction.
•Created new revenue streams through speaking to customers about new campaign
offers that were available.
•Created strategic alliances with Ameritech cellular account managers in
Chicago, IL to provide assistance to customers with billing questions.
KEY WORDS
Business Administration, strategic planning, Microsoft Office Suite,
Administrative Skills, Business Development, Communication Skills, Continuing
Education, Customer Relations, Doctorate Student, Fast Learner, Hard-worker,
Leadership, Interpersonal skills, Masters, Team player, Vendor Negotiations,
Vision, Work flow Planning, HTML
AFFILIATIONS
Cambridge Who's Who VIP CEO Award, 2010
Cambridge Who's Who Member, 2009-2011
NAU Student Grievance Committee Member, 2004-2008
Digital Women Member, 2008-2011
PORTFOLIO
2011, Lazy Mule Leathers, Website layout, http://www.lazymuleleather.com
2011, Jose's Custom Leather, Website layout, http://www.josecustomleather.com
2008, All Natural Mommies, Website layout, http://www.allnaturalmommies.com
2007-11, Hi-Tech Graphix, Website layout, http://www.hitechgraphix.com
2007, Country Shack Candles, Website layout, http://www.countryshackcandles.com
2007, Products That Pamper, Website layout, http://www.productsthatpamper.com
2006-11, WAHB Central, Website layout, http://www.wahbcentral.com
2005, Amethyst Rose Bargain, Website layout, http://www.amethystrosebargain.com
2005, Bella Rose Boutique, Website layout, http//www.bellaroseboutique.com
2005-11, Breast Cancer RX, Website layout, http://www.breastcancerrx.com
2005, Home Business Advertising Alliance, Website layout,
http://www.homebusinessadvertisingalliance.com
2004, Village Mall Shops, Website layout, maintenance,
http://www.villagemallshops.com
2004, Women's Avenue, Website layout, maintenance, http://www.womensavenue.com
2003, All About Scents, Website layout, http://www.allaboutscents.com
2003, BeadsnBaubles.com, Logo Animation
2003, Beads Plus More, Website layout and e-commerce,
http://www.beadsplusmore.com
2003, Dreaming Bead, Website layout, http://www.dreamingbead.com
2002, Funky Diva Shop, Logo, http://www.funkydivashop.com
2002, Lil Angels, Logo
2002, New England Country Crafts, Website layout,
http://www.newenglandcountrycraftflorist.com
2001, Notes That Float, Website maintenance, http://www.notesthatfloat.com
2001, Simply Satisfying Soaps, Banner, http://www.simplysatisfyingsoaps.com
2000-11, apageor2.com, Website planning and implementation,
http://www.apageor2.com
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