Jenna J. Morin
 [Send email to request phone number] 53-2001
 [Send email to request phone number] 12-1117
[Send email using form at bottom]

CURRENT WORK EXPERIENCE
Pipeline		Call Center Manager/Lead Development Representative	  4/1/2007 -
present        
 
Team Lead Sales Support and Account Development
Manage hiring, performance review and disciplinary process.
Created a training curriculum. 
Trained incoming employees.
Conduct interviews and participated in hiring process.
Provide reporting to Account Managers when needed.
Provided computer/system support when needed.

Verizon Northwest, Inc. 	Access Order Representative 		  5/10/2004 – 3/31/2007  
              

Provision and trouble shoot orders to change phone and DSL service according to
business rules and company procedures.  
Proficient use of company based and internet applications.  
Properly assist customers calling in with order, service, and lsr issues.  
Maintain production and attendance metrics to meet company standards.
Filled in for management personnel in their absence.
Provided input on various process change meetings and project planning
meetings.
BMV Representative of the Quarter Q2 2006

LeadWorks/Quarterend            	Account Development Team Leader             	 
6/1/2002 - 5/7/2004

Team Lead Sales Support and Account Development
Administrated Sales Force Automation Software, Goldmine.
Created a training curriculum and trained incoming employees.
Qualify applicants and administer pre employment testing.
Conducted interview and participated in hiring process.
Managed office when supervisor was out of the office.

Company Quest Integration  	Inside Sales Support	 		  1/1/2001 - 5/1/2002

Provide sales and marketing support for inside sales representatives.
Specific product upgrades and packages required me to call current customers and
prospects generating interest and scheduling an appointment time or conference
call.  
Scheduled appointments for salespersons while on business trips.  
Trips had to meet specific time requirements due to travel expenses.
Generate new prospects and identify current customers with need and/or interest

Company TightLink                    	Pre-Sales Support			  8/1/1999 - 1/1/2001

Sales lead generation and appointment setting.
Generated leads from cold calls and contact lists.
Received Sales Support of the Quarter March 2000, September 2000, January 2001
Received Sales Support of the Year 2000

EDUCATION
University of Phoenix					
Masters Business Administration  

School University of Idaho			Graduated 1996
Bachelor's Degree Major Animal Science and Bachelor's Degree Major Dairy
Science










OTHER EDUCATION/CERTIFICATION
Introduction to Basic Management March 2004
Net Learn Courses Including
Career Development: Developing a Career Strategy
Coaching and People Issues
Communication Skills to Fast-track Your Career
Communication Tools
Connecting Through Integrity ? Code of Business Conduct Training
Energizing and Empowering Employees
Improving Your Image
Leadership Skills for Women
Leading Change from the Front Line
Lotus Notes R5
The Boss Factor
Understanding Conflict

LEADERSHIP ACTIVITIES
Morale Committee October 2006 - present
Employee Involvement Committee Coeur d' Alene NMC January 2005
Employee Involvement Chairperson 2005-2006
KMC Festival of Trees January 2005

CIVIC ACTIVITIES
Shoshone Humane Society Member 1997-present
Shoshone Humane Society Board Member 1999-present
4-H Leader Easy Riders 4-H Club 2004-2006

HONORS, AWARDS, AND LICENSES
Career Mentor of the Year Wallace School District 1998

REFERENCES AVAILABLE UPON REQUEST