OBJECTIVE
To manage systems, interface with customers, and work with highly technical
software applications.

WORK HISTORY
American Academy of Orthopaedic Surgeons, Rosemont, IL   			April 2005 –
Present
Customer Service Representative
•	Order entry and soft selling
•	Take orders/course registrations over the phone, via mail, email, and faxes
•	Set up for/attend courses (pack books and brochures/flyers; set up display
table)
•	Process returns, rush orders, and UPS claims
•	Handle order and shipping complaints/problems
•	Telemarketing and recruiting for focus groups
•	File, write/modify queries, cashiering, and other duties as assigned

Placement Solution, Buffalo Grove, IL 						October 2003 – April 2005
American Academy of Orthopaedic Surgeons, Rosemont, IL   				February 2005 –
April 2005
Customer Service Representative
•	Took orders and registration for courses
				
Merrill Lynch, Chicago, IL								October 2003 – January 2005
Cold Caller
•	Contacted business owners and executives regarding financial services
•	Set up telephone/face-to-face appointments and mailed information discussed in
initial conversation

Lakeshore Staffing, Chicago, IL 							March 2002- September 2002
Sedgwick CMS, Chicago, IL
Claims Clerk
•	Recorded confidential information into in-house database system, Juris
•	Took meeting notes for department 
•	Greeted visitors and clients, directed calls to appropriate contact, received
and distributed incoming mail and faxes

Essential Human and Health Services, Chicago, IL, 				June 2001- April 2002
Tutor/Mentor
•	Worked one on one with students to improve their academic and personal issues
•	Aided children in their reading, math and comprehension
•	Provided guidance in other disciplines as needed

EDUCATION
DeVry University, Chicago IL
Bachelor of Science in Computer Information Systems Technology
GPA 3.7/4.0									Graduated: February 2005

Northwestern Business College, Hickory Hills IL
Associates Degree in Applied Science in Business Computer Programming
GPA 3.8/4.0									Graduated: June 2001



COMPUTER SKILLS

Computer Languages: Visual Basic (5.0, 6.0), VB. Net, Java, C++, PL/SQL
(Oracle), ASP, HTML
Operating Systems: Windows (95/98/2000/NT/XP)
Database: Oracle 9i, MS Access
Software/Applications: Microsoft Office, SQL, Internet Explorer