Albert S. Krol
2206 Mae Ct.
Winthrop Harbor, Illinois 60096
[Send email to request phone number] 46-5193 (Home)
(630) 605-8743 (Cell)
[Send email using form at bottom]
Background
Project Management, Process Improvement, Software Quality Assurance and Process
Metrics. Have achieved SEI CMM Levels 3 and 4 and CMMI level 2 process maturity.
Work Experience
Process Analyst 7/2005 - Present Allstate Insurance, Northbrook, Illinois
Managed Process Action Teams in pilot of CMM Level 3 processes.
Facilitated teams of stakeholders in mini-projects to define and document (in
Visio) new project management-related processes such Post-Project Evaluation.
Coached development teams in the attainment of CMM Level 2 certification.
Coached development teams, which had already attained CMM Level 2 certification
in enhancing and improving their Software Configuration Management (SCM)
processes.
As the SCM Process steward, I managed the maintenance and improvement of the
organizational SCM Process.
Audited project-related SCM deliverables.
Audited SCM and other deliverables for major process releases.
Participated in CMM Level 2/3 audit of pilot projects.
Process Manager 11/2003 - 7/2005 Kohler Co., Kohler, WI
Managed the development of CMM Level 2 KPA processes and also prepared for the
process development of CMM Level 3.
Managed the project to create a standard project plan document for general use
and for use in new plant installation projects.
Trained IT personnel in each process and how to use it.
Created timeline for CMM Level 2 certification in 2006 and Level 3 in 2007.
Senior QA Analyst 2/2003 - 11/2003 General Motors, Warren, MI
Conducted reviews of System Development Life Cycle (SDLC) processes.
Developed corrective action plans for project SDLC and CMMI Process
deficiencies.
Coached project teams in the development and delivery of work products using
CMMI Model.
Coached project teams in preparation for software compliance assessments,
process audits, and organizational assessments.
Established Project Launch Program, and conducted project launches.
Conducted process/product audits at SDLC Toll Gates, and during Monthly Project
Reviews.
Developed and maintained policy and process documents for organizational use.
Conducted training sessions for SDP-21 releases, CMMI, and Project Management.
Project Manager/Consultant 2/1997 - 11/2002 Keane, Inc., Lisle, IL
SQA Consultant 03/00-11/02
Interfaced with client personnel in the creation of CMM-compliant software
development processes and procedures involving mainframe and PC software
development.
Developed the forms and templates for the deliverables of the Software
Development Life Cycle (SDLC) and for auditing the deliverables of the SDLC.
Conducted the audits of the SDLC process and then trained client replacement.
Facilitated the development of standard project and time reporting processes.
Conducted training of client personnel for all of the new processes and
procedures.
Developed performance metrics to measure the improvement in software output in
terms of cost, dates, time, and defects.
Facilitated the creation& operation of the client’s Software Process Improvement
Group.
Consultant/Team Leader 03/97-03/00
Managed a team of consultants that supported vital client batch and online
systems in “24x7” mode.
Tracked projects and issues and reported status.
Developed CMM-compliant processes and procedures for “24x7” support of vital
client systems.
Performed system maintenance on-site and from home as needed as part of pager
rotation.
Participated as an interviewee with outside auditors in successful CMM levels 3
and 4 audits.
Trained and coached team members in the use of the processes and procedures.
Gathered and reported metrics, which showed the benefits of our services to the
client.
Received recognition from the client for the value of my services.
Project Manager 9/1995 - 2/1997 Ringier America, Itasca, IL
Managed a team of programmers in the start-up development of marketing databases
for retail stores and for PC game publishers.
Developed the data dictionary for the Adabas databases.
Used Word, Excel, Project, and Visio to create documentation and status reports,
track issues, communicate with the clients, and control the projects.
Interfaced with the clients in determining requirements and the types of data
available, created the specifications, and supervised the programming, testing,
and installation of the software.
Was responsible for maintaining these databases which saved the client
maintenance costs, improved the quality of their data, allowed them to
concentrate on the business of marketing their products, and provided them with
marketing and tracking tools they could not have developed on their own.
Project Manager 2/1988 - 8/1995 Metromail Corporation, Lombard, IL
Managed a self-directed team in the development of marketing databases for
retail stores and catalog companies, which ranged in size from 500,000 to over
18,000,000 records.
Used Word, Excel, Project, and Visio to create documentation and status reports,
track issues, communicate with the clients, and control the projects.
Responsible for maintaining these databases which saved the client maintenance
costs, improved the quality of the data, and allowed them to concentrate on the
business of marketing their products.
Interfaced with the clients to determine parameters for selecting names to be
mailed in marketing campaigns.
Verified selection results with clients prior to actual mailings.
Project Manager 2/1982 - 2/1988 Advanced Systems Applications, Bloomingdale,
IL
Managed a team of professionals in the development of health insurance claims
processing systems for clients such as The Equitable, Hartford Insurance Group,
Travelers Insurance, Lincoln National Insurance, Blue Cross/Blue Shield of West
Virginia, Central States Teamsters Fund, Caterpillar, Illinois Central Hospital
Association, and smaller Third Party Administrators.
Interfaced with the clients in determining requirements for the types of claims
processed, defined the payment rules, created the specifications, and supervised
the programming, testing, and installation of the software.
Responsible for the training of the client’s claims processing personnel.
Education: Purdue University, Lafayette, IN - BS Business Management.
Loyola University of Chicago, Chicago, IL - MBA Quantitative Methods.
Currently enrolled in Six Sigma Green Belt training
Willing to learn new skills as dictated by the position applied for.
Skills: MS Excel; MS Project; MS Word; Process Improvement; CMM; CMMI; Project
Management; Project Tracking; Change Management; Configuration Management;
Requirements Management; Requirements Tracking; Software Quality Assurance; JAD;
Use Cases; Programmer, Analyst, Application, Development, analysis, programming,
testing, system, version control, Project, Cobol, BAL, SORT, Utilities, CICS,
VSAM, JCL, Analyst:
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