Mr. Daniel Murphy
[Send email using form at bottom]
[Send email to request phone number] 34-6079 (Daytime)
[Send email to request phone number] 34-6079 (Evening)
Educated 27 year old Male
• Personal Details
Date of Birth:
3rdNovember 1979 Address:
898 Waco Drive
Carol Stream, IL
60188
• Skills
• Admin Jobs - Admin, Administrative Assistant, Clerical, Receptionist,
Typing, Filing, Mailing, Faxing, Multi-Tasking, Organize and maintain paper and
electronic files, Web sites, Email, monitors, keyboards, printers, and mouse.
• Technical Support Specialist - Support Specialist, Troubleshooting, Step by
Step Instructions, Customer Interaction, provide technical assistance, support,
and advice to customers and other users. Configuring, installing, troubleshooting
and repairing PC and laptop HW/SW.
• Information Technology - Internet, Networking, Technical Support Specialist,
Microsoft Windows, XP Pro SP2, 2003, 2000, 98, LAN, Routers, File Servers, Web,
Work stations, CPU, Hard drive, E-mail, Open Profile Standard, Transmission
Control Protocol/ Internet protocol. Repeaters, USB ports, rj-45 jacks, Fiber
Optic Cable, ISDN, DSL, T1, T3, OC 3, OC 12, OC 48, OC196, AS/400, Network
Engineering, Systems Administration, LAN, WAN, SAN, Linear Bus Topology, Star
Topology, Firewall, Anti-Virus, Awareness Training, System Capacity Planning,
Network Intrusions-Hackers, PC Training, Maintenance, Hardware Configuration,
Software, Software Installs, Windows Server 2003, Windows Server 2000, Windows NT
Server 4.0, MIIS 2003, Word, Access, Excel, Outlook, Powerpoint, Repair,
Installation, Patching, Internet, Ethernet, Information Technology
Infrastructure.
• Manufacturing/ Production - Machine Operator, Machinist, Manufacturing,
Operations, Packing, Quality Assurance/Control, Warehouse, Extensive Safety
Training, Lockout/Tag-out, Sanitation, Line Audits, Production Logs, Volume
Checks, Prototypes, Case-packers, High Speed Packaging Equipment, Conveyors,
Skyjack, Walkie-stacker, Packaging, GMP’s, 5S Methodology.
• Work Experience
Warehouse Associate $27,000/yr
Millards Refrigerated Services in Geneva, IL
February 2000 to November 2000
Work in a team environment supporting each other as we picked and processed
frozen foods from -20 degree freezers wearing Thermal Parka Gear. From there we
would hand palletize the product on the docks. Order picking, regular performance
reviews, operate riding walkie stacker, Utilize manual power equipment to regroup
product for shipment or storage. Ensure that product is free from damage, Label,
sort, wrap, tie and pack product.
Technical/Administrative Assistant $32,000/year
Roselle in Roselle, IL
March 1999 to November 1999
Work in a team office environment, answering phones, mailing, faxing, stamping,
organizing company bulletins. Assist the necessary departments in paperwork,
other tasks. Filing, technical support, stuffing, printing any necessary
documents. Multi-tasking with various departments. Multi-Tasking, Organize and
maintain paper and electronic files, , keeping Web sites, Email, monitors,
keyboards, printers, and mouse updated in good working condition.
Technical Support Specialist $40,000/year
Select Staffing in Elmhurst, IL
September 1998 to February 1999
Technical Support Specialist providing technical support and troubleshooting
assistance to customers via headset in cubicle on a database. Configuring,
installing, troubleshooting and repairing PC and laptop HW/SW, keeping Web sites,
Email, monitors, keyboards, printers, and mouse in tact and replace if needed.
Help Desk Support, dicta phone, phone communications. Guiding client through step
by step instructions, resolving any and all customer issues until problem was
solved. Tier I Support- Using a single-point-of-contact (SPOC) concept, resolve
60-80% of issues at Tier 1. Perform triage on target issues and dispatch complex
issues requiring deep level support to appropriate teams. Provide support for
Microsoft Office applications, basic networking issues, remote access support,
select in house applications, and numerous third-party software applications.
Tier I Service Levels Response time: 80% of all calls answered within 30 seconds.
Abandonment rate: less than 5% of all calls. First call resolution rate: 80% or
higher for supported products. Customer satisfaction rate: 80% or higher.
Line Operator Tech/Cereal Department $65,000-$110,000/year with O.T.
General Mills Inc. in Saint Charles, IL 60174
December 2000 to June 2002
Run High Speed Cereal Production Packaging Equipment including case packers and
prototypes. Complete paperwork and audits every two hours. Record Data such as
serial number, volume, product weight, origin. Regularly work 12 hour shifts
including Saturdays and Sundays. Worked all 3 shifts for the company. Certified
on Skyjack,walkie-stacker,and production equipment. Extensive safety training,
routine maintenance, compliance of all GMP's, regular communication and support
with fellow employees and Management. Local 316G Bakery, Confectionery, Tobacco,
International, Grain Millers Union. Daily training on being qualified to run all
the packaging equipment in multiple rooms. Leadership skills, Sanitation, Garbage
and Offal removal. Department meetings regularly and recommendations offered for
running the product as efficiently as possible. Meet and exceed company goals of
production. Troubleshoot equipment regularly, making adjustments as needed.
Machine Operator, Machinist, Manufacturing, Operations, Packing, Quality
Assurance/Control, Warehouse, Extensive Safety Training, Lockout/Tag-out,
Sanitation, Line Audits, Production Logs, Volume Checks, Prototypes,
Case-packers, High Speed Packaging Equipment, Conveyors, Skyjack, Walkie-stacker,
Packaging, GMP’s, 5S Methodology.
• Education History
Saint Isidore Catholic in Bloomingdale, IL
August 1987 to May 1994 General Studies
Glenbard North High School in Carol Stream, IL
August 1994 to June 1998 Perfect Attendance, Captain of Football and
Baseball Teams, High School Diploma, General Studies, Computer Classes.
DeVry University in Addison, IL Telecommunications Management
November 1998 to October 1999 Associate Degree Extensive classroom
training and hands-on lab experience including all Microsoft Software, Windows
Server 2003, Windows Server 2000, Windows NT Server 4.0, MIIS 2003, Routers, LAN,
File Servers, WAN, Work stations, Web, troubleshooting, Systems Administration,
Network Engineering, Internet, Ethernet, Firewall, Awareness Training,
Anti-Virus, Security Intrusions-Hackers, PC Training, Maintenance, Patching, USB
Ports, RJ-45 jacks, Open profile standard, AS/400, Transmission Control Protocol/
Internet Protocol, CPU, E-mail, Hard drive, Repair, Hardware Configuration,
System Capacity Planning, Software, Excel, Access, Outlook, Word, PowerPoint,
Installation, Information Technology Infrastructure.
• Qualifications
Qualification Grade Achieved
Grade School General B
Captain Football
Captain Baseball
Perfect Attendance Freshman - Senior
Diploma General 3.2 GPA
Math 168 Math 168 A
Operating Systems TCOM B
Firewall Security TCOM B
Telecommunications Management Intro TCOM B
LAN TCOM B
WAN TCOM B
Microsoft Windows Telecommunications Management B
Microsoft Word TCOM B
Microsoft Excel TCOM B
Microsoft Access TCOM B
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