Ivy Alice Hugges
787 Superior Avenue ~ Calumet City, IL
Home Phone:  [Send email to request phone number] 30-1677 ~ Email: Hugges1@sbcglobal.net
 


W O R K H I S T O R Y

Illiana Appraisals            Calumet City, IL            2004- Present
Appraiser & Realtor  				
•	Investigates the fair market value and property ratings through analysis and
inspection of properties
•	Ensures that the properties are in accordance with departmental
specifications
•	Performs appraisal of residential and FHA properties
•	Sell single family and multi unit properties
•	List properties for sale
 
Wentworth School District     	Calumet City, IL 	2005 - Present 
Substitute Teacher  				             
•	Hands-on experience with small and large classes and within various age
groups, educational and grade level
•	Prepares lesson plans if none is available and instructs adolescents
•	Help adolescents learn subject matter and skills that will contribute to their
development as mature, able, and responsible individuals
•	Familiar with standard concepts, practices, and procedures within a particular
field
•	Creator of a stimulating learning environment to enhance students’ attention
•	Evaluates and monitors student's performance during instruction
•	Grade level K- 8th all subjects
 
CCC Information Services.                   Chicago, Illinois                   
  2000- 2004
Configuration Manager- Analyst 

Experience with configuration management tool (Rational Products).
Responsibilities include working with Crystal reports, installing software and
debugging problems with installation. Responsibilities include overseeing and
maintaining system source code, repositories for application development, data
architecture and other application-related documents. Additional responsibilities
include the maintenance of ReqPro another Rational Product.

Platinum Technology Inc.   Oakbrook Terrace, Illinois                      1994
- 1999 
Configuration Manager-Source Control Analyst 
Senior Quality Assurance Analyst 

Experience with configuration management tool (SCLM). Responsibilities include
overseeing and maintaining system source code repositories for application
development, data architecture and other application-related documents. Also,
responsible for installation, configuration, maintenance, performing tuning and
troubleshooting of configuration management databases in Windows environment.
Provide for the training of SCM Tool to developers and users and serve as
an-expert consulting resource. Develop and implement SCLM processes and
procedures.


Q.A. - Responsible for the documentation and reporting on various products. 
Developed Test Plans for performing manual testing on certain sub-systems.
Perform regression testing on corrected software, multi-user and performance
testing, as well as special projects as directed. 

Perform quality analysis of the system before a software release to determine
the stability of the system. Test plans include system testing of configuration
management and distribution tools.


Sears Logistics Services                        Itasca, Illinois            
1991 - 1994

Senior Systems Programmer
Team Leader for Software and Tools Support

Responsible for support of SCLM and Programmers Workbench, Design/1 and
Method/1. This includes the maintenance of the project database.
Training new users of SCLM.
Researching software products for application. 
Experience in evaluation of business processes, defining requirements, working
with development teams on system design and project management.
Performing compatibility analysis to determine if the system is compatible with
other commonly used PC based software products.


Systems Programmer Analyst 
Responsible for gathering knowledge (through interviewing experts and analyzing
the business situations). Designing the system using KBMS to define the data that
is relevant to the problems and the rules that applied to that data and
implementing the system.
Application System Administrator/Project manager
Provided support and classroom training for Sears Logistics Services Help Desk -
KBMS
Participated in technical meetings, which included addressing and evaluating
certain problems. The feasibility of the intended resolution and its
implementation was then given under advisement to management.
Developed menu driven system for tracking problems
Provided coordination within DOS and with other systems which DOS interacted

Sears Roebuck & Company     Sears Tower 1986 - 1991

Programmer Analyst
TSO and RACF Coordinator
Designed, coded, tested and implemented programs
DOS support Team Leader responsible for three shifts of support.

System Analyst  
Coded an edit program that produced error and audit reports.
Made enhancements to several batch programs and provided 24hr support for 
DOS and batch jobs.

Programmer

IBM Mainframe environment using OS/MVS/XA
Experience using Vsam, File-Aid - skilled in user and production support
Made enhancements to several batch programs in order to process and restructure
order processing file.
Coded multi-csect modules which produce various analysis reports from the Ledger
Master File based on requests.



E D U C A T I O N

Master of Business Administration	American InterContinental University
Hoffman Estates, IL	August 2006, GPA 4.0			  

B.A. Degree: English University of Illinois Champaign-Urbana, Illinois

Certificate of Completion: Computer Programming Computer Learning Center  

Education: Rational University  
 Certification 
 

License:
•	Associate Real Estate Appraisal
•	Substitute Teacher certificate
•	Licensed Realtor
•	Notary