Mark G. Wiegmann, MA, LPC, A+
616 Buckingham Drive
Troy, IL 62294	
Phone:  [Send email to request phone number] 67-3451
Cell:  [Send email to request phone number] 44-6058
E-mail: [Send email using form at bottom]

	
Profile	
•	Highly motivated Mental Health Professional possessing strong clinical,
analytical and problem-solving skills and over 15 years experience in both
inpatient and outpatient mental health treatment.  Five years experience in
Desktop Support and two years experience in Information Systems User
Access/Security.  Strong customer support and service skills.
•	Experience with third-party/vended software packages. Proficient in
installation, maintenance and use of several software applications including
Windows 95/98/2000/NT/XP, Active Directory, Microsoft Office Suite (Word,
PowerPoint, Outlook, Access, Excel), Internet Explorer, Netscape Navigator,
GroupWise, Citrix, Adobe, Web Studio, Photoshop and other graphics software,
multimedia and digital audio/visual media applications including audio formatting
and DVD structure, archiving utilities, clinical applications and various Windows
utilities and accessories.
•	Proficient in computer hardware and peripheral installation and maintenance,
including hardware component installation, installation and update of drivers,
and software installation, updates and upgrades. Working knowledge of Windows
environment, maintenance and administration. 
•	Experience with webpage design and set-up. Working knowledge of basic HTML.
•	Proficient with Six Sigma philosophy, methodology and implementation.

Professional Experience	
6/2003 – present	BJC Health System	St. Louis, MO
IS Analyst - Regional Desktop Support / IS Access Security
	6/2003 – 1/2004: Regional Desktop Support.  Serviced a multi-facility
area comprising 4 hospitals and numerous off-site offices and physician offices.
Ordered configured and installed new desktop and laptop components as well as
printers. Service and repair of computers, printers and other peripherals. 
Software application install and configuration of various vendor, 3rd party and
enterprise applications.  Responded to 24 hour support paging to resolve
break/fix issues.
	Inventory management, including purchase, part ordering, asset tracking
database (Tivoli TMR) and asset disposal.
	Networking set-up on Novell, Microsoft NT, AS400, Citrix, GroupWise,
and Internet environments (including HTTP, TCP/IP, IPX/SPX).
	1/2004 – transfer to IS Access Security: Set-up and maintain user
access accounts and assign security privileges to both system networks (Novell
and NT) as well as restricted clinical applications.  Monitor secure
access/security protocol compliance and identifying possible areas of security
compromise, reporting such to Security Standards Team.  Set-up and maintain email
accounts.  
	Lead Analyst for RSA security token remote access project.
	IS Access Security liaison to Missouri Baptists Medical Center,
Barnes-Jewish West County Hospital, Progress West Health Center and Barnes-Jewish
St. Peters Hospital. Advise on confidentiality/security issues, assist with
monitoring of HIPAA compliance, and assist with planning on future
technology/access needs and issues at regular interdepartmental meetings.
	Assist in networking set-up on Novell, Citrix, NT, and Internet
environments.
	Member of Six Sigma committee on User Access and Access Account
Turnaround Time project.


4/2001 – 6/2003	Mental Health Network	Des Peres, MO
Clinical Case Manager / Regional Desktop Support
	Clinical review of psychiatric inpatient treatment admissions,
inpatient treatment plans, utilization management, coordination of outpatient and
inpatient treatment modalities, discharge planning, outpatient treatment plans,
and outpatient treatment reports. Coordination of interdisciplinary treatment
teams at varying levels of care.
	Performed crisis triage counseling, treatment referral and
coordination, and staffing of after-hours case management call.
	First point of contact for management and maintenance of computer
hardware and software at 25 workstations including system set-up, software
installation, hardware and peripheral installation and set-up, software updates,
driver updates, and troubleshooting and system diagnostics.  Repairs to desktop
units.  Daily data back-up and storage on tape.  Assuming these responsibilities
saved the company from having to hire an additional employee and reduced or
eliminated the need for outside service calls from technicians.
	Maintain and manage PC-ACD database and for customer service
call-tracking and reporting.
	Improved case management and customer service through the development,
training and implementation of electronic chart and form-field chart forms
utilizing MS Word and Access streamlining the process by automating existing
manual processes.
	Assisted in networking set-up on Novell, Citrix, GroupWise, QMACS and
Internet environments (including HTTP, TCP/IP, IPX/SPX).


8/1999 - present	Pastoral Services	Collinsville, IL
Pastoral Counselor
	Operate private counseling practice specializing in spiritual
direction, grief counseling, marriage and family therapy, and pastoral support. 
Assessment and counseling in marriage annulment process as well as remarriage
after annulment/divorce. 
	Conduct workshops in grief recovery and training programs in
bereavement ministry.


7/2000 – 4/2001	St. Elizabeth Medical Center	Granite City, IL
Therapist
	Conduct individual and group treatment sessions in outpatient program
of psychiatric facility including Intensive Outpatient Program treatment groups,
and psychiatric assessment and diagnosis of inpatient and outpatient clients.
	Generate comprehensive treatment plans and monitor progress.
	With treatment team and patient, coordinate follow-up treatment and
aftercare to maintain progress made by patient, address any current of potential
problems or difficulties, and reduce or eliminate these barriers so as to
encourage continued progress and goal attainment.


6/1997 – 7/2000	Alternatives Counseling, Inc.	Edwardsville, IL
Therapist
	Conduct individual and group treatment sessions in outpatient
counseling practice specializing in treatment of sexual abuse victims, parental
abuse and neglect victims. Conduct psychotherapy treatment groups and group
psycho-educational programs for domestic violence perpetrators.
	Conduct individual counseling to address general mental health issues
in additional to specialties in depression, bereavement, anxiety and stress
management.
	Conduct psychiatric assessment, testing and diagnosis of outpatient
clients.


Education	

2002 - present	University of Missouri	St. Louis, MO
Classes: 
Introduction to SQL                                          Intermediate
Application of SQL 
Introduction to Unix                                          Intermediate Unix
Introduction to Access                                     Intermediate
Applications of Access
Advanced Applications of Access


1995 - 1997	Webster University	Webster Groves, MO
Master of Arts / Counseling Psychology
Specialization in bereavement, depression, mood disorders and developmental
disabilities/issues.


1983 - 1987	Southern Illinois University	Edwardsville, IL
Bachelor of Arts / Psychology
Specialization in Developmental Psychology.
Minor in Speech Communication.


References	Available upon request.