Amy M. Deines_______________________
1645 W. Ogden Ave, Unit 616, Chicago, IL 60612
Phone: (773) 616-7234
Email: [Send email using form at bottom]
Objective
Professional seeks telecommute position where leadership skills in management,
sales, operations and administration will contribute to company profits.
Work Experience
Assistant Buyer- Menswear
Sears Holdings Corporation, Hoffman Estates, IL January
2005 to December 2007
• Assisted Buyer in achieving sales, gross margin, inventory and turnover goals
for men’s bottoms, a business generating over $200 million a year in sales.
Identified problems within assigned areas of responsibility. Informed Buyer of
situation and plan for resolution, and execution of solutions.
• Maintained responsibility for execution of daily administrative operations
including completion of departmental paperwork, utilization of
merchandising-related systems to enter required item/order detail and markdowns.
• Managed advertising process, forecasted ad units and dollars, and recommended
best presentation of merchandise for rotos every month. Obtained and coordinated
all advertised merchandise samples and tags.
• Generated analyses and reports for review with Buyer and Merchandise Planner
to assist in planning future strategies, forecasting sales and identifying trend
opportunities. Created investment worksheets with Merchandise Planner in
conjunction with promotional plans.
• Ensured coordination with Merchandise planner of newly created, revised and
discontinued planogram merchandise.
• Spot-visited Kmart and Sears stores to spend time with store personnel and
customers. Shopped competition to learn and research product, pricing, and
merchandise presentation strategies.
• Communicated with individual stores and customers contacting Sears Holdings
Corp. for assistance.
• Worked with buyers, vendors, designers, and marketing teams to develop advance
awareness of new products, lines, categories, technologies and retail concepts.
• Communicated shipment deliveries, product knowledge and trends, and business
issues to the applicable business partners.
Assistant Manager/ Buyer
My Child’s Room, Chicago, IL December 2004 to January 2005
• Company buyer for infant and juvenile bedding, accessories, and linens. Works
with buying committee to insure the proper style assortments were received and
shipped to each store. Follows buying trends, demographics, data grids, etc. in
order to estimate potential for new and existing products.
• Progressive and diversified management experience in all major facets of the
retail industry. Particularly effective in managing merchandising, operational
and administrative functions.
• Experienced in the training and development of management and clerical staffs
during the opening of the flagship store. Designed and implemented dress code
guidelines as requested by the owner of the company.
• Responsible for the implementation at store level of all merchandising, sales,
and operational guidelines issued by the home office.
• Demonstrated knowledge of and accountability for payroll and employee records,
daily sales operations, and profit and loss statements, including inventories,
labor, petty cash, bank deposits, change orders, and bank deposit verifications.
• Strengthened customer relations through knowledge and personal commitment.
Excellent communication skills with keen abilities in problem solving and
customer follow-up. Exceptional versatility and adaptability and able to
multi-task in pressured environments.
Training/Marketing Coordinator
June 2004 to December 2004
ComPsych Corporation, Chicago, IL
• Manage all levels of inventory for marketing/communication materials
including; pre-analysis, budgeting, procurement, and statistics. Work closely
with UPS mail services, mailing houses, and out source printers.
• Participated fully in the hiring of new candidates and supervised three
administrative assistants. Demonstrated success in training others including new
hires as well as client on-site training seminars.
• Represent ComPsych during open enrollment periods in client health fairs
educating employees on the EAP benefits.
• Work conducive on all healthfair coordination between the account managers,
the customer, and the providers including contracting, initial set-up, training,
billing and follow-up.
Account Management Assistant June 2003 to May 2004
• Collaborate with VP and 13 account managers to successfully implement new
accounts once transitioned from sales, including completing forms, data entry,
and managing information in database system.
• Proactively maintained positive customer relationships through direct contact
with HR directors while serving as interim account manager responsible for 25
client accounts during a two-month transition period.
• Serve as liaison between the customer and account managers by making outreach
calls in investigation of client concerns, complaints, and questions on accounts.
• Ensure the timely interpretation, analysis and distribution of utilization
data reports to customers, providing recommendations to maintain future goals and
positive relationships.
• Provide customers with the communication materials needed to successfully
promote the EAP and work- life services programs, including inventory control,
merchandising management of supplies, and tracking of deliverables. Efficient in
UPS tracking software.
• Coordinate administrative functions, travel arrangements, and client meetings,
i.e. developing presentations, prepare and finalize project progress, and final
report editing.
Women’s Clothing Salesperson November 2002-September 2003
Banana Republic- Flagship Store, Chicago, IL
• Asked to stay after the holiday season due to sales percentages, attendance,
knowledge, attitude, and overall sales ability.
• Worked in all areas of the women’s department including the register, shoes,
jewelry, visual displays, and dressing rooms.
• Assisted customers as a floor salesperson and assisted managers with
open/closing operations, inventory, and merchandising tasks.
Bilingual Corporate Consultant
July 2002 to January 2003
AFLAC, Chicago, IL
• Translated into Spanish employee presentations, benefit summaries, and other
related resources used comprehensively in the representation of AFLAC products
and services.
• Served as a commissioned sales representative with fourth quarter sales of
$14,000, which was achieved through developing methods of stimulating and closing
a sale.
Bilingual Enrollment Specialist
September 2002 to December 2002
Cigna Healthcare, Chicago, IL
• Conducted health fairs and presentations of company benefits throughout the
Chicago land area.
• Provided high quality service to clients and successfully completed projects
in a timely manner.
Additional Freelance Experience
Administrative Assistant, Schupick & Associates CPA’s, Mason City, IA 1998-2002
Women’s Fashion Accessories Salesperson, Dillard’s Department Store, Coralville,
IA 2000
Retail Salesperson, Tan World, Iowa City, IA 2001-2002
Inventory Assistant, In Home Gallery, Mason City, IA: Christmas 1998
Retail Salesperson, The Buckle, Mason City, IA: 1997-1998
Education
B.A. Spanish; Minor, International Business
University of Iowa, Iowa City, IA
Activities and Honors
• Image scholarship recipient, Iowa City, IA 1998-2002
• “Big Sister” volunteer, Johnson Area Big Brothers and Sisters, Iowa City, IA
1999-2000
• Kappa Kappa Gamma Fraternity Alumni, Iowa City, IA 1998-2002
• Spanish teacher volunteer for the first grade duo-language program at West
Liberty Elementary School, West Liberty, IA 2001-2002
• International Business Student Association Member, Iowa City, IA 2000-2002
• Studied abroad in Alicante, Spain the summer of 2001
• Student at the Dmitri Roudnev Ballet School of Chicago
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