SUMMARY: Creative thinker with strong planning and organizational skills. I am
capable of managing diverse tasks and interfacing with a wide range of
professionals including customers, and vendors. 
Strengths: 
•	Researching – Research material such as CR, and Logistical spreadsheets and
interviewing engineers to obtain source material.  
•	Planning – Provide project plans, team schedules and end dates for varies
products and projects
•	Organizational – Manage multiple projects, ability to mange time and
resouces.
•	Communication – Meet with department managers, engineering leads to negotiate
and provide timely feed back for project status. 

SKILL SET:
•	MSWord
•	Excel
•	Quicksilver 
•	Interleaf
•	Arbortext

PROGRAMMING LANGUAGES:
•	Qbasic
•	COBOL
•	C++
MASTERS BUSINESS ADMINISTRATION:
The following are just a few of the skills I have acquired while attending Lake
Forest Graduate School of Management. 
•	Created Marketing Plan for Makino machine company
•	Created numerous SWOT analysis for various companies
•	Created strategic management plans 
•	Created business plans and researched company financials 
PROFESSIONAL EXPERIENCE:
Motorola, Schaumburg, IL, Staff Technical Writer, (99- Present) 
Use the M-gates process to manage the documentation process. Responsible for
costs savings of 25% due to consolidation of manuals. Consistently delivering
documentation early at a cost savings of 5 to 10%.  Create and maintain online
documentation for NetPlan Simulation software. Create and maintain paper-based
documentation to support NetPlan version releases. Lead repackaging initiatives
for NetPlan Produce online help standards for department. Create quick quotes for
NetPlan project. 

Interim Technology, OakBrook, IL, Consultant, (1998-1999)

•	Conducted market segment research for potential website customers, resulting
in 35% increase in sales.
•	Developed business strategy for technical documentation.  
•	Developed business cases for technical documentation services. 
CGN Associates, Peoria, IL, Consultant, (1997-1998)
CLIENT: Caterpillar Developed User’s Manuals and Getting Started Guides
independently for all of the Off-board Information Products (OIP) group’s PC
software products.  
Conducted product research to determine the best online help software to use. 
My recommendation saved the publications department 30 man-hours per month.    
 
American Yard Products, Orangeburg, SC, Technical Writer / Manager, (1996-1997)
Managed and directed desktop publishers efforts, Edited and assured technical
accuracy of manuals. Interfaced between engineering and technical publications.
Wrote new and updated existing manuals.

Linde-Baker, Summerville, SC, Technical Publications Manager, (1994-1996) 
Designed specifications sheets and sales literature; as well as organized
printing and documentation schedules for the technical publications department.
Approved vender contracts for printing and publication material.  Made hardware
and software purchasing decisions. 
Figgie Manufacturing Center, Goose Creek, SC, Technical Writer (1992-1993)
Designed publications layouts, wrote parts, service and operator manuals for
concrete pump equipment. Created and maintained bill of materials. Determined
software needs for the publication department. 

Developed and maintained CNC programs for lasers and punch equipment. Trained
machine operators in proper program procedures and ensured that all programs were
running correctly. Trained new programmers in the use of SMP81 CAD/CAM software.
Hamilton Standard Corp, Windsor Locks, CT, Engineering Technician, (1990-1991)
Led a team of technicians during hydrophilic coating process of heat exchanger.
Initiated a marking system for space station frames, which reduced the time
required for assembly time by 38%. Assembled complex subsystem hardware for space
shuttles and the space station.
Companies contracted with  (1981-1990)	
RCA Corp- Wrote troubleshooting procedures for A-64 attack helicopter
GCA Corp- Wrote installation manuals for wafer processing machines
Digital Equipment Corp- Wrote installation manuals for Kernels
Raytheon Service Co.- Wrote fault isolation procedures for PATRIOT missile
system


Other Accomplishments:
•	Created corporate ad for publication in Material Handling Magazine
•	Taught windows class for computer training facility
•	Judged online help competition for Chicago STC chapter

Education:
•	MBA- Lake Forest Graduate School of Management, Schaumburg, IL 
•	Bachelor of Science- Applied Science & Technology, Thomas Edison State
College, Trenton, NJ 
•	Certificate- Airframe and Powerplant FAA license, East Coast Aero-Technical
School, Lexington, MA

AFFILIATIONS:
	Society of Technical Communicators