Elsa Torreon
1947 Barrington Avenue
Bolingbrook, Illinois
(630)888-0158
Email: Elsa.Torreon@gmail.com
OBJECTIVES: To utilize my Technological and Support skills in a corporate
environment.
SKILLS: Not only do I possess natural interpersonal, communication and
organizational skills, I also
acquired technical and business skills from working in diverse environments in
the Confectionary
Business, Medical/Health field, Large financial institution and Insurance
Company.
Business:
Excellent interpersonal, communication, project management and organizational
skills, Quick learner, Enthusiastic Team Player, Project oriented, strong client
service attitude, ability to adapt to a new environment, ability to handle
multiple tasks and excellent documentation.
Technical:
Lotus Notes Client and Server Administration versions 4.X, R5, R6.X and R7,
Windows NT/2000/2003/XP, Palm Pilot, Intellisync and Palm Pilot Desktop apps,
MSOffice applications, Microsoft Outlook, VPN/Remote Access, SMTP, TCP/IP and
Proxy, UNIX and PC hardware, Reuters, Bloomberg, Trading Software Market Sheet
and Applix, Sametime Instant Messaging, Basic knowledge of MAC, Remote Tools -
NET OP/Remcon/Dameware, Blackberry handheld devices and Desktop Manager,
knowledgeable in the Citrix environment, Peregrine Service Center Helpdesk
application, HPOpenView, Omtool Fax Sr., Exchange System Manager and Active
Directory Users and Computers.
PROFESSIONAL EXPERIENCE:
06/2007 to PRESENT – Acquity Group
Lotus Notes Administrator Consultant
Client – EDDIE BAUER
· Providing 2nd and 3rd level support for approximately 1500 users.
· Client is running version Notes R7 on a clustered mail server and one
application server. Client also has one Blackberry Server running Blackberry
Manager 4.1 and Mail Marshall anti-Spam server.
· Notes server administration duties include, but not limited to, monitoring
email routing and servers tasks via R6.5 Domino Administrator in addition to
Notes security administration which entails ID and Group creation,
recertification, ACL maintenance, mail moves etc.
· Support end users Client 6.5 issues – mail/calendar and application databases
(Resource Reservations and other department databases).
· Blackberry support entails add/deleting/activating users in Blackberry Manager
in addition to resolving Blackberry/Notes messaging issues.
· Assist users with Mail Marshall issues which include blocked email and how to
use their Mail Marshall accounts.
· All Service Desk tickets closed within SLA standards; 100% SLA P1 – P4 tickets
closed monthly.
06/2004 to 06/2007 – TEK Systems Consulting Company
IT Messaging Consultant and Project Lead
Client – Wm. WRIGLEY Jr. Company
· Currently Project Manager for Lotus Notes Server consolidation, which includes
all Mail and Application servers in the US and decommissioning of servers no
longer, needed.
· Currently, Project Manager for Canada Application Database project.
· Lotus Notes Administrator providing 2nd and 3rd level 24 X 7 Production
support to approximately 3,000 users in US, Canada and Mexico consisting of
onsite, field office and remote users.
· ONLY member of Americas Regional Messaging Team provided Notes server support
for 12 mail servers (which included 4 clustered mail server), one Blackberry
Server and one Fax server. Currently supporting 4 clustered application servers
which included US, Mexico and Canada.
· Migrated to Exchange, now Exchange Administrator, providing support to front
and back end Exchange Servers, supporting all Virtual Servers and Mail Stores.
Administration tasks include (but not limited to) mailbox administration such as
creation, moving and deleting of Outlook mailboxes, Outlook Client support and
blackberry handheld support.
· R5.0.13 Domino server environment administered on a Windows 2000 platform,
Lotus Notes Clients are running version R5.0.12.
· Notes server administration duties included, but not limited to, monitoring
servers tasks via R5 Lotus Notes Server Administration and email routing of 12
mail servers in addition to Notes security administration which entails ID
creation, recertification and ACL maintenance.
· Notes end user client support included, but not limited to, resolving Notes
Client R5 issues using the HPOpenview Service Desk application, supporting Omtool
Fax Sr Services for electronic fax issues and providing Blackberry software
support and handheld deployments for 7100T, 7230 and 7290 models with Desktop
Manager Client 4.0
· Provided support for Notes to Outlook Migration.
· Assisted in Exchange Migration project which consisted application database
cleanup, groups and access control lists cleanup and mail routing testing between
Notes to Exchange migration.
· Providing Administration support for Notes Developers and day to day rollout
and updates for Remote Sales users Notes Databases.
· Develop and document processes for new IT services (blackberry, new fax
services etc.) to fill communication gaps within the IT infrastructure teams.
· Work heavily with Developers in providing Sales Databases support for the
Wrigley Sales people.
· Recently configured and rolled out a Sales Development server to use for
designing and testing purposes prior to design roll out to production.
· Projects completed: roll out of new E-Fax solution called FaxAnywhere.com,
deployment of Test application Notes server for the Sales Force.
· Created and provided Training, Process and Procedures Documentation for
supporting Blackberries, Lotus Notes Client/Server support and E-Fax.
· All Service Desk tickets closed within SLA standards; 100% SLA P1 – P4 tickets
closed monthly.
· All outages entered and reported in Change Management.
11/2000 to 05/2004- Zurich North America
Lotus Notes Administrator
· Providing production support to 36,000 users nationwide that includes onsite
and remote end users.
· Member of the Americas Regional Notes Team that provides server and virus
monitoring, email routing support via R5 Notes Server Administration and NET OP
remote application of 18 mail servers from Europe, Latin Americas, Asia and
Australia.
· R6.5 Domino server environment is administered in a Windows NT 4.0/2003
platform, Lotus Notes clients are mixed environment of R4.6 and R5.
· Server hardware specifications of servers are a mix of Compaq/HP servers that
are now slowly being moved to IBM servers.
· Part of the Global Notes consolidation efforts consolidating 20 US mail
servers to 5 mail servers and 8 application servers to 2 application servers
utilizing VMWare. These efforts include decommissioning of servers that hosts the
least number of databases and mail files, deleting inactive databases and mail
files and migrating the rest to another server. In total, numbers of servers to
consolidate are 82 servers (mail/application) that include US, Canada and Centre
RE Zurich companies.
· Administration includes, but not limited to, server monitoring via
Intelliwatch, maintenance, monitor of disk space usage and replication of 20 mail
servers, 8 application servers (4 app servers that are clustered), 4 web servers,
1 Quickplace server, 1 Blackberry server, 4 mail routers and 4 Hub servers,
database production rollouts, email routing and notes security administration
which entails ID creation, recertification and ACL maintenance.
· Currently on BMC Patrol pilot which will take the place of Intelliwatch in the
near future.
· Currently testing and monitoring servers via R6.5 Notes Server Administration
on Citrix environment.
· Basic Notes Development knowledge using Domino Designer client to modify forms
and views of existing databases.
· Provide technical advice to customers and maintaining positive relationships
with them.
· Continue to meet SLA standards for server outages and end user support.
· Projects implemented, documented and supporting are Sametime Instant Messaging
3.0 and Web Mail.
· Additional services supported are Blackberry and electronic Faxing.
· Providing On Call Support 24X7 2 weeks a month
· All outages or server changes entered and reported via Change Management.
9/2000 to 11/2000- Hall Kinion Consulting
IT Messaging Consultant
Client – Zurich North America:
Mail Migration project migrating 1,000+ users to a new server.
· Migration included:
· Lotus Notes ID’s Recertifications
· Creating Replica’s of Mail Files to another server
· Managing Notes Security
· End User Migration and Client Support
4/2000 to 8/2000-Putman Publishing Company
Lotus Notes Administrator:
· Responsible for migrating 135 users from MSOutlook to Lotus Notes Mail
· Configured and supported one R5 Domino Server
· Day to Day Lotus Notes Administration includes: Replication, Notes database
support, adding, deleting and modifying ID’s, troubleshooting Email problems,
modifying Notes security, creating mail groups and training users on Lotus Notes
· Responsible for providing support to all remote users
· Implemented Team ACT! For Notes Contact Management Database
· Responsible for monitoring Lotus Notes server activity and mail routing in a
Windows NT platform.
· Provide technical support to company web sites
· MS Office Application Trainer for the IT Training Dept.
· Assisted PC Technician with hardware (desktop and laptops) and software
issues.
1/2000 to 4/2000-Raddon Financial Group, Inc.
Technical Specialist:
· Supported 57 users.
· Responsible for desktop support (laptops and desktops) which included:
workstation setup, software installation, restoration of files, regular back-up
tape routine using ArcServe Manager and troubleshooting day to day software and
hardware issues.
· Conduct new hire training of desktop and applications.
· Provided technical support and training on the Palm Pilot and
Synchronization.
· Responsible for Lotus Notes client and server support which included Notes ID
and security administration, end user support on the 4.6 and R5 Client,
responsible for monitoring Notes Server activity and mail routing.
· Assisted in the upgrade of the R5 server.
· Implemented and supported R5 Client on all users’ workstations.
· Individually trained users on the R5 Client
6/1993 to 12/1999-ABN AMRO Bank
Notes Architecture and PC Development
Lotus Notes Administrator:
· Provided production support for approximately 17,000 Notes users domestically
and 100,000+ Notes users internationally.
· R4.6 Domino environment was administered on Windows NT platform on AS400/Intel
servers.
· Supported approximately 80 clustered mail servers and 20 application servers.
· Responsibilities included, but not limited to, 2nd level support resolving
issues with Notes 4.6 Client, email routing and Notes security and ID
administration, monitor replication of databases and database production rollouts
for Notes Developers.
· Assisted technicians in configuring Lotus Notes Client on users’ workstation
that included remote access users.
· Assisted Notes developers in testing database functionality prior to
production rollout.
Treasury FX Trader + Software Team
Trader+ Support Analyst and Implementation:
· Provided technical support for the Trader + software
· Responsible for testing software capability using test scripts.
· Assisted ABN AMRO customers with FX Trading transactions on Trader +
application during pilot phase.
· Traveled to customer site for software installation
· Implemented a project plan for beta testing and pilot rollout of Trader +.
· Assisted in the documentation and creation of the Trader + Quick Reference
Guide
· Worked closely with Lotus Notes Developer in planning and rolling out Trader +
Lotus Notes database.
· Relationship liaison between Foreign Exchange Trading Floor Salespeople and
Foreign Exchange Operation Analysts in processing the FX trades.
· Worked closely with our Production Support and Development Team during the
software rollout process.
Treasury and Capital Markets Dealing Room Support
Trading Room Support Analyst:
· Provided technical support for 200+ Foreign Exchange Traders, Brokers and
Salespeople.
· O/S Support which included UNIX, Windows and Novell
· Software support which included Windows Office applications, Lotus Notes
Databases and Lotus Notes Email
· Hardware support which included desktops, laptops, network cabling and
telecommunications (Turrets and Rolm phones).
· Supported third party Trading systems e.g. Reuters, Bloomberg, APPLIX Market
sheet and EBS.
· Liaison between Traders and third party trading software vendors.
· Project Coordinator for Trading Floor projects, coordinated hardware moves
with networking and hardware/software team.
· Knowledgeable in Front and Back office Trading processes.
Treasury Client Services
Helpdesk Analyst:
· Assisted Treasury customers via telephone with technical problems
· Opened up helpdesk tickets for customers using Lotus Notes Helpdesk Database.
· Escalated to the appropriate Systems group i.e. UNIX, Novell, Lotus Notes
Treasury Information Technology
Part-Time Billing Assistant
· Handled all Treasury customers hardware and software Invoices.
· Spoke with vendors regarding ABN accounts.
· Expedited invoices for signature and payment. Copied and filed invoices for
record keeping.
ABN AMRO/LaSalle Bank Human Resources
Part-Time Human Resource Assistant
· Covered Human Resource Receptionist during lunch and breaks, answered phones,
assisted
Applicants and Bank employees.
· Copied and filed Job applications, assisted in College Recruiting, called
applicants references and past/present
Employers, scheduled interviews.
· Assisted Assistant Vice President of Human Resources with Employee
Relocation.
6/1992 to 10/1996-Swedish Covenant Hospital
Student Nurse
· Assisted Floor Nurses with patient care which consisted of taking vital signs
(blood pressure,
Temperature, respiration) bathing, feeding, clothing and exercise.
· Assisted Charge Nurse with answering phones, talking with patient family
members, taking patient orders from Physicians and entering in the computer,
organized patients records, calling appropriate departments to handle
Pre and post operation, patient transport, radiology and blood tests.
EDUCATION:
1990 to 1992-Cedarville College
Nursing Major
Certifications:
*Support Center Team Lead – May 2007*
Classes Taken:
· Lotus Notes R5 System Administration
· Lotus Notes 4.5 System Administration 1
· Lotus Notes 4.5 Application Development 1
· Holding to Account Class – Zurich Employee Training
· Windows 2003 Server Training
· Microsoft Exchange 2003 Server
· Blackberry Training
***References Available Upon Request***
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