ANA VARGAS
vpatrisha@aol.com

Food Technologist with over ten years experience in Product Development,
Management and Customer service. 

PROFILE
Proven history of successful management and production quality control. 
Excellent interpersonal communications skills (Spanish/English).
Detail and results-oriented; enjoy learning new skills; strive to increase
productivity and efficiency levels.
Comfortable working in a wide variety of environments.
Hardworking, reliable and flexible; willing to work long hours and additional
shifts to complete a project.

PROFESSIONAL EXPERIENCE 
Manager Assistant 
175 W Jackson Company. Retail Store.Chicago, Il	2007 – 2008
·Ensured excellence in customer service and resolved all problems at the store
level.
·Supervised inventory; verify quantity and quality of products received.

Customer Service Manager
Han’s  Inc.  Company. Retail Store.Bethlehem, PA	2004 – 2007
·Utilized extensive customer relations experience to provide superior service
resulting in a thirty percent increase in customer base and revenue.
·Supervised and maintained client accounts, credits transactions and delivery
charges. 

Production Manager
Nortesi S.A. Food and Beverage Manufacturers: Pop Ice assorted flavors and
Extracts & Flavorings. Guayaquil, Ecuador  1999 – 2003
·Developed new products and improved existing processes while containing costs
and maintaining product quality.
·Evaluated and made recommendations on equipment and technology acquisition
appropriate to manufacturing, distribution, quality assurance and retailing
within the company.
·Designed and implemented a customer care department resulting in superior
product design and cost savings. 
·Coordinate staff hiring, training, supervision, and performance evaluations.
·Managed a team of twelve, assigning responsibilities, and ensuring successful
and timely completion of tasks.

Quality Assurance Technician 
Banalight S.A./CASCO  Duran, Ecuador		1996 – 1999
·Oversaw all quality assurance measures in the processing of fruits, juices and
puree.
·Investigated newly acquired and installed factory equipment in order to ensure
compliance with quality assurance procedures.
·Analyzed established current quality assurance systems and made recommendations
to senior management for improvements that were subsequently incorporated into
the instated quality assurance system.
·Created a Quality Control manual. HACCP. GMP.

Quality Assurance Technician 
Indecsa Chocolates NOBOA S.A. Chocolate and confectionery manufacturing
industry. Guayaquil, Ecuador	1995 – 1996

·Established and enforced food safety programs, such as HACCP, and documented
all results in order to assure quality products and processes.
·Provided consultation on testing techniques and quality assurance procedures
for plants.
·Assisted in the audit of product quality and plant conditions and assisted in
the implementation of resulting corrective actions.

EDUCATION
Degree: Food Technologist
1995: ESPOL Polytechnic University    
2009: Harry S Truman 
ESL  Program

COURSE WORK AND CERTIFICATIONS
1999 CASCO:   	Quality control. ISO 9000. HACCP. GMP.
1998 SECAP:   	Excellent Quality in Customer service.
1998 PROTCOM: 	Computer programs, Microsoft, and Internet.