Kimberly Adams
  
711 Emmert Drive	  (815)953-2946
Sycamore, IL 60178	                            Kim_bourbonnais@hotmail.ccom


SUMMARY OF QUALIFICATIONS

•	Management: Distinguished career including over nine years of documented
success in the areas of field service management, office operations management
and business analysis.  Poised and competent in changing environments with
demonstrated ability to navigate with ease. 
•	Leadership: Exceptional leadership abilities with the demonstrated capacity to
hire, train and mentor highly productive individuals and motivated
cross-functional teams.  Effective cross-functional interaction including
cultivating strong relationships with individuals at all organizational levels to
achieve corporate goals.
•	Planning and Organization: Highly motivated, organized, self-starting,
goal-oriented strategist whose confidence, perseverance and vision promote
organizational success.


PROFESSIONAL EXPERIENCE
  
Nicor Services, LLC – Naperville, Illinois

August 2004 - Current	                              Senior Business Analyst			
•	Oracle subject matter expert for Field Service, Teleservice, Sales and
Marketing 
•	Business process flow designs, system configuration and implementation of
Oracle modules (Field Service, Mobile Field Service, Teleservice, Sales and
Marketing)
•	Post Production support for Field Operations, Call Center, Marketing and Sales
business units.
•	Assist with unit, cycle and regression testing when new modules are launched.
•	Develop reports for Field Operations to track productivity, analyze workload
and estimate cost per job.
•	Liaison between all departments within Nicor Services to streamline processes
and offer acceptable system solutions.


August 2003 – August 2004                                                       
             Dispatch Supervisor		
•	Supervised a total of 13 full time dispatchers, across multiple shifts.
•	Centralized scheduling and dispatching for three separate service providers to
one 24/7 dispatch department.
•	Responsible for hiring, training and employee development for all new
dispatchers.
•	Implemented workload management reporting and processes to assist with
workforce field utilization and productivity. 

Nicor Gas– Naperville, Illinois

October 2001 – August 2003                                          Operations
Administrative Supervisor		
•	Supervision of a total of 13 office clerks in a Union environment.
•	Managed special projects and provided detailed reports to upper management to
track back office efforts.
•	Responsible for payroll for Field Operations

August 1999 – October 2001                                                 
Workload Scheduler/Dispatcher		
•	 Manage all aspects of day-to-day scheduling for multiple regions.
•	Observe emergency, dispatching and scheduling activities representing various
regions to ensure proper workload balancing and priority response. 
•	Developed key business plans to ensure accurate routing and compliance of
field maintenance activities, new service installation and project related work.
•	Trained new dispatchers and workload schedulers.


Nicor Energy Services – Naperville, Illinois
April 1995 – August 1999                                                 
Administrative Assistant		
•	 Provide all aspects of administrative support to executive team for Energy
Services division
•	Various office related functions including data entry, scheduling, filing,
account reconciliations, office supply ordering, executive calendar management
and phone screens.


SKILLS PROFILE
  
Management / Functional	
Operational Management (Skilled) – Workforce field management, Department
Centralization, Call Center Management, Dispatch operations, Special projects,
Presentations, Employee development, Employment Job Profiling and staffing


Systems/Technical
Business system support (Skilled) – Business Requirements & Process Design, Data
conversion – Functional specifications, Software development Lifecycles (SDLC)
methodology, System Testing. tier 2 helpdesk support, Crystal Reports, MS Office
Full Suite, Visio, Monarch, S2000, Outlook, Oracle specified module configuration
and troubleshooting.

EDUCATION PROFILE
Degree:
Associates Degree in Business Administration – American Continental University,
diploma received September 2008.
Certification:
Oracle Certification – currently conducting on-line courses.  Anticipated
completion January 2009.