325 N. Oakhurst Dr.
Apt 23
Aurora, Il 60504	Cell: 224-402-0581 
e-mail: Dhadley84@yahoo.com
Dominique Hadley
Objective	To obtain a challenging and fulfilling position. To also obtain a
position in which I can demonstrate my organizational and problem solving skills
while contributing to company growth and profit.
Experience	04/07–9/07	Colony Display Inc.	Elgin, IL
Data Entry/Receiving Clerk 
•	Converted daily production and efficiency into spreadsheets.
•	Created part numbers for project managers beginning the shipment process.
•	Tracked all received supplies to ensure all jobs are completed efficiently.
•	Updated Inventory of new stock received 3-4 times daily
•	Report receiving issues to project managers
	01/06-10/06	U.S. Cellular® Corp.	St. Charles, IL
Retail Wireless Consultant
•	Explained products and services and made recommendations for new and existing
customers
•	Provided assistance with equipment trouble, billing errors and any other
related issues
•	Checked in inventory/new merchandise for accuracy against purchase orders.
•	Trained/ mentored new associates
•	Was awarded 100% on several “Mystery Shops” For customer satisfaction
•	Awarded I.C.E. (Ideal Customer Experience) Award for providing excellent
customer service
•	
	04/05–12/05	Chase Card Services Via Kelly Svc. 	Elgin, IL
Fraud Analyst
•	Analyzed credit card accounts for fraud or suspicious activity.
•	Contacted customers when fraud was evident.
•	Investigated, if necessary, closed accounts where fraud occurred.
•	Released accounts of security holds during times of high usage.
•	Worked an inbound call center efficiently handling more than 300 calls a day.
•	Maintained excellent customer satisfaction while maintaining low call times.
•	Trained and developed new associates.
	11/02–08/03	TJ Maxx 	South Elgin, IL
Sales Associate
•	Maintained and merchandised several departments within the store.
•	Promoted to head of Customer Service desk.
•	Facilitated customer’s returns, complaints and purchases.
•	Assigned others to certain closing duties on a nightly basis.
•	Trained new employees.
Education	08/03–0505	Marquette University	Milwaukee, WI
•	Made Dean’s List consecutively every semester.
10/07-Present        American Intercontinental Univ. Online  Hoffman Estates,
IL

Other Skills	Proficiency in MS Word, MS Outlook, MS Power Point, MS Excel,
Navigating Computers that work in DOS or Mainframe-like Modes, Internet Explorer.
Work well in a group or independently, can communicate effectively, experience in
training new associates, and Can lift up to 50lbs. always willing to learn more,
can multi-task effectively under high levels of stress.
References	References are available on request.