TONYALINDA SIMMONS
PO BOX 512
[Send email to request phone number] 25-9315 HOME
South Holland, IL 60473
(773) 988-0343 MOBILE
http://www.insiteoffice.com/iso/r28.TONYALINDA.SIMMONS.html
I am a professional, in search of a telecommuting position in data entry or
typing. My home office is private and fully equipped with everything that an
outside office has, high resolution monitor, private phone line, for work only,
headset for production calls, Windows XP, 512 RAM, 1400 MHZ, Internet Explorer
8.0, 600 MB free drive space, anti-virus and anti-spy ware protection, text
editing, spreadsheet software, and much more.
I currently work as Customer Service Agent in a call center environment, from
home, proficient in all aspects of office operations including managerial,
secretarial and receptionist duties, switchboard, Data entry, and other clerical
functions. Exceptional attention to detail, commitment to excellence in all
endeavors, teamwork, outstanding communication skills, adaptability, and an
ability to learn quickly, multi-task, and operate effectively. I am knowledgeable
of most MS Office programs, Web Design and Publishing. Very good keyboarding
skills, pleasant telephone manner, dependable, well organized, and able to work
independently.
EDUCATION:
5/2004-Certification: New City Real Estate Chicago
Real Estate Salesperson Qualification
SKILLS:
Typing: Currently used 10 years/60 WPM
WORK EXPERIENCE:
Kelly Services
Michigan
Customer Service/Data Entry : Part-time
06/2008- Present
Responsibilities include:
Provide superior phone service to new and existing customers.
Create new customer electric account.
Type and issue trouble report.
Call customers when necessary to advise follow up .
Handle trouble shooting for customers electrical outages.
Relies on instructions and pre-established guidelines to perform the functions
of the job.
Promote company by providing top-notch service and inviting referrals.
Meets standards for CSR quality and productivity.
Performs other duties as assigned.
West At Home
Florida
At-Home Customer Service Rep: Part-Time
10/2007 to Present
Responsibilities include:
Provide superior phone service to new and existing customers.
Learns and maintains a thorough working knowledge of all product information.
Completes and maintains call reports per production requirements.
Call customers when necessary to advise follow up on research items.
Handle irate customers in a professional manner.
Relies on instructions and pre-established guidelines to perform the functions
of the job.
Promote company by providing top-notch service and inviting referrals.
Meets standards for CSR quality and productivity.
Performs other duties as assigned.
Caro & Associates
Chicago, Illinois
Dispatch Manager: Part-Time Evenings
3/1999 to 10/2007
Responsibilities include:
Dispatch incoming and outgoing assignments to 15 employees
Provided support to other managers
Entering time and expense data into firm's system
Processing paperwork for new hires
Handling incoming and outgoing correspondence including phone calls and mail.
Assisting with other activities as assigned by business manager or other company
managers.
Clearbrook
Arlington Heights, Illinois
Supportive Living Assistant
As an SLA, I assistant a mentally challenged client with daily activities and
outings, while documenting daily reports regarding the clients progress to the
company outline. This company had a full training process that included CPR
training.
Vargas Group
Chicago, Illinois
Data Entry: Part-Time at home
11/2006-short term assignment
Responsibilities included:
Entering data onto companies database from surveys filled out buy customers who
ride the Chicago Transit System
PROFESSIONAL REFERENCES
CARO & ASSOCIATES
SUPERVISOR: Mrs. Medellin 866-820-3636
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