THOMAS P. JUDGE III

[Send email using form at bottom]					          				
2506 Timber Springs Drive
Joliet, IL 60432
(708)516-2888							                                                            

	                             
PROFESSIONAL
EDUCATION	

Bachelor of Science in Network and Communications Management 10/05
DeVry University, Tinley Park, Illinois

SKILLS 
SUMMARY

Microsoft Office Suite 2007	Microsoft Visio	Microsoft Project
Microsoft Windows 95-Vista	Microsoft Server 2003/ 2008	Part-Image
Tierasoft Defect Manager	Mozilla Firefox/Thunderbird	Oracle 9i/10g
Remote Desktop Protocol	Linux - Red Hat/Kubuntu	HTML
SQL Server 2000/2005	Internet Explorer 6.0/7.0/8.0	DOS 3.1-5.0
Microsoft CRM 3.0/4.0	AS400	Spy ware removal
Microsoft Office Suite 2003	VPN	Virus removal
DB Visualizer	Windows Mobile Devices	Ethernet
	

PROFESSIONAL	
EXPERIENCE

Microsoft Technical Support CRM Specialist  04/08-10/08
SONOMA  PARTNERS, Chicago, IL
Chicago-based Sonoma Partners sells, customizes and implements Microsoft's
Customer Relationship Management (Microsoft CRM) software for mid-size and
enterprise companies throughout the United States.
•	Provided phone & remote-access technical support for Microsoft CRM clients. 
•	Ensured that customer cases are documented, tracked, managed and resolved. 
•	Document customer and software issues to create a software knowledge base.
•	Work with project managers to write and execute manual test plans/cases. 
•	Train customers on Microsoft CRM and customizations via online or onsite
meetings.
•	Provide QA Testing for Microsoft CRM customization projects for all Microsoft
CRM customers.
•	Assist System Administrator with employee workstations, including imaging
PC’s, installing Microsoft CRM Server and Microsoft CRM client, update BIOS and 
install new computer hardware.
			
Technical Support Specialist  02/07-04/08
LP SOFTWARE INC, Worth, IL 
LP Software is a leading developer of Loss Prevention Case Management, Auditing
and Human Resource Incident Management solutions to companies worldwide.
•	Work with and resolve all customer, user and vendor support issues via LP
Software support e-mail account,    E-Support system and telephone calls.
•	Provide technical support to customers for LPMS, LPMS Audit and ERMS windows
and web applications.
•	Manage and maintain the Tierasoft Defect Manager ticket tracking system.
•	Restore backup databases from customers using SQL Server 2000 and 2005 to help
resolve customer issues.
•	Escalate support tickets critical to the LP Software development team.
•	Provide weekly updates to management on all open issues including statistical
reports on new and closed  items.
•	Provide QA testing of all LP Software applications.
•	Assist customer’s internal IT personnel in new customer installation of
purchased LP Software applications.
•	Configure and deploy new computers for new hires.
•	Diagnose and repair internal network, computer and printing related issues for
LP Software staff.

Promoted to Warehouse Supervisor 10/03-02/06
CIRCUIT CITY STORES INC, Orland Hills, IL 
Circuit City Stores is a top consumer electronics retailer in the United
States.	
•	Maintained inventory integrity, facility maintenance and handled multiple
customer 
transactions.  
•	Ensured facility management and followed strict safety procedures.  
•	Prepared accurate shipping and receiving paperwork and supervised and directed
six warehouse
associates.  
•	Maintained professional appearance and evaluated customer complaints and
needs.  
•	Improved the quality of visual merchandising and achieved highest prevention
of loss to
company.
Honors/Special Achievements
•	Employee of the Month, 2001 and 2003.
•	Oversaw Operations Team of the Month, 2004.
•	Top Operations Associate of the Month, 2005.
•	Appointed “Mentor” for the 2005 Christmas holiday season.

Warehouse Associate 03/99-10/03  
CIRCUIT CITY, Orland Hills, IL

CERTIFICATIONS	
Microsoft Dynamics CRM 3.0 Applications, currently pursuing MCDST certification.