Denise M. Rogers
9104 Arthur Street
Crystal Lake, Illinois 60014
Telephone [Send email to request phone number] 44-8552 Email: [Send email using form at bottom]
Summary: Seasoned IT professional with extensive experience managing QA
functions and leading cross-functional teams.
Education: BA, Computer and Information Science, State University College of
Arts and Science
Potsdam, New York – Magna Cum Laude – GPA: 3.65, 1984
Experience:
March 2006 AllScripts HealthCare Solutions, Libertyville, Illinois
To Present Senior IT Quality Assurance Analyst Lead
Functional Manager for the QA group reporting directly to the Director of
Quality Assurance and managing a staff of 6.
• Subject Matter Expert in Testing and Training Teams in EDI Functionality
• Subject Matter Expert in Vendor Certification and Testing (Surescripts/RxHub)
• Lead a team of 6 QA analysts on-shore and off-shore to deliver the first free
e-Prescribing Solution to Physicians
• Manage and participate in all phases of the QA life-cycle for maintaining the
quality of application releases.
• Identify record, track defects and performs data validation.
• Manage a large team of Developers activities to deliver a quality product
• Manual testing of e-Prescribing Solutions for new government Medicare D
requirements
• Worked with company Partners to deliver quality E-Prescribing solutions to
Physicians and Pharmacies
• Experience and knowledge working with SQL queries and Microsoft SQL server.
• Developed complete Regression Test Cases for Prescription Writer Application
• Lead team to completion of all QA Project deliverables on-time and with
minimal defects reported
• Setup and configured QA test environments using MS Virtual Server 2005
• All project were done in web based and client server environments
April 2005 Independent Consultant, Crystal Lake, Illinois
To March 2006 Engagements
Caremark
Senior IT Quality Assurance Analyst
• Manage a team of IT QA analysts for the Data Migration effort to convert
AdvancePCS pharmacies over to the Caremark system
• Analyze Business Requirements Specifications to formulate complete and
thorough Test Plans, Test Cases, Resource Estimates, and Project Plans
• Assist team members in Planning, Compiling and Executing Test Cases
• Key contributor in Identifying and Tracking outstanding project issues
• Coordinate other phases of the Pharmacy Conversion project with peer Team
Leads
• Lead Systems Integration Testing efforts with the team to ensure quality
deliverables are achieved and project goals are met
• Assist the IT QA team with issues to ensure timelines and commitments are met
• All project were done in a web based environment.
Follett Software Company
Technical Project Manager
• Coordinate all Project Management activities for the Implementation of the new
Destiny Library Management System
• Develop and track project status of over thirty customer installations at a
time
• Utilize Project Management expertise to deliver quality in Project
Deliverables
• Coordinate with internal resources to ensure timelines and commitments are
met
• Facilitate Functional and Technical Planning Meetings with customer and
internal resources
• Manage Project Plan and intercede if dates are compromised
• Provide weekly status reports to Account Executives and Management
• All project were done in a web based environment
June 2002 Abbott Laboratories – Global Pharmaceutical Operations, Abbott Park,
Illinois
To April 2005 Business Systems Analyst
• Lead cross-functional team of 5 analysts to separate Abbott’s Hospital
Products Division into its own System Configuration.
• Resolved complex technical issues in support of Warehousing and Distribution
Systems
• Developed Validation Documentation for a major system Revalidation effort –
Requirements Specifications, Test Plans, Test Scripts, Software Design Specs,
Traceability Documentation, Rollout Plans, and System Certification
• Key Player in completing Revalidation Project through the entire Software
Development Life Cycle, which included complex system enhancements
• Experience and knowledge working with SQL queries and Microsoft SQL server.
• Lead Quality Systems Integration, Regression and User Acceptance Testing
• Setup multiple system configurations of a complex Warehousing application on a
single test system
• Established and maintained positive relationships with Vendors, Application
Developers, Systems Administrators, Customers, Management and Peers
• Worked closely with the Quality Assurance Team to meet Quality objectives
• Closely followed PMI practices with the Project team
• Adhered to CFR Part 11 FDA Regulations in all work
• All project were done in web based and client server environments
1996 to 2002 IBM Corporation – IBM Global Services, Schaumburg, Illinois
Senior Network Management Professional (1999 to 2002)
• Lead Team of 3 analysts in designing, coding and testing batch scripts for
packaging of software for the Sears Account
• IBM’s technical interface to the Sears Retail customer
• Setup and configured Tivoli product for remote distribution of software to the
Sears Retail servers
• Worked closely with Quality Assurance team on regression testing of software
and corrected software issues on schedule
• Analyzed production problems and implemented software fixes
• Wrote software application to proactively analyze server status and report
potential issues
• All project were done in web based and client server environments
Advisory I/T Specialist – West Palm Beach, Florida (1996 to 1999)
• Project Manager for Server Management projects
• Team Lead for Customer Advocate team
• Designed standard Service Level Agreement
• Documented Process Flows for Managing Customer Relations
• Remote support of OS/2 Servers
• Perform Software Upgrades/Fixes
• Perform root cause analysis problem determination
• Setup and test for Year 2000 readiness project
1995 to 1996 Smith - Gardner and Associates – Client Services, Delray Beach,
Florida
Customer Support Analyst
• Support customers on Mail-order and Cataloging System
• Analyze program dumps for problem determination
• Provide technical assistance to customers
• Tested application modifications
• Provide assistance in system upgrades
• Project management coordination
• Data Base analysis
1984 to 1993 IBM Corporation – Information Systems, Boca Raton, Florida
Staff Customer Account Manager
• Created partnerships with customers to achieve business results.
• Increased customer satisfaction by providing an expert level of Information
Systems support.
• Provided technical advice to peers and customers to facilitate planning,
determine technical direction, and solve business problems.
• Assisted in closing customer contracts worth approximately 3 million dollars
in revenue.
Customer Service Representative
• Received an award for developing an automated tool to assist Customer
Marketing. This tool saved the Customer Marketing team 100 hours of work each
month.
• Investigated and resolved customer problems and questions.
• Ensured customer satisfaction with Information Systems services provided.
Software/Hardware Consultant
• Recommended the best available hardware/software solutions to customers.
• Planned, developed, and improved customer consulting services for
hardware/software products. Developed a tool to track Consultant activities.
• Upgraded and reconfigured customer workstations to a Token Ring LAN
environment.
• Developed a tool to automate the process of upgrading operating systems.
• Provided support for DOS and OS/2 LAN Server applications
Computer Programmer / Analyst
• Designed, Coded, Tested and Installed an Accounts Receivable application using
PL/I.
• Recognized and corrected technical problems.
• Provided technical assistance to other I/S support groups.
• Project leader for Financial applications such as Sales Analysis, General
Ledger Processing, Costing, Pricing, Royalties, and Accounts Receivable.
Hardware: IBM S/370 - IBM S/36 - IBM S/38 - IBM PC/PS - HP3000 – IBM ThinkPad –
Dell Computers - HP
Software: OS/2 - Windows NT/2000 - Microsoft Office Suite - Tivoli - Netfinity
- Netscape - Lotus Notes - Windows 95/98 - DOS - RPG - UNIX - PL/I - MVS –
TSO - JCL - ISPF - Batch language - REXX - Clippership – TracerX – PkMS –
Test Director – Mercury Quality Center - Virtual Server – Electronic Messaging
(EDI) – SQL – Surescripts/RxHub
Special Skills and Attributes:
• Team Lead and Management Skills
• Adept at handling customer relations and establishing customer partnerships
• Major contributor in efforts to increase customer satisfaction
• Experience with operating systems, programming languages, database and
decision support tools, and application software
• Natural ability to be innovative and creative
• Effective workload management skills
• Skilled in project leadership
• Proficient at recognizing and solving customer concerns and problems
• Performed as a high contributor on a Self-Directed Work Team
• Developed tools to automate work efforts
• Proficient in giving product demonstrations to customers
• Experience in Library Management Systems
• Industry experience includes Retail, Pharmaceutical, Healthcare, Mail Order
and Cataloging
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