TANYA K. BROWN
1622 W. Wallen Avenue Chicago, IL 60626  [Send email to request phone number] 00-3763

PROFILE
High energy motivated team player with an infectious positive attitude and
record of success as a manager of social services programs. Creative problem
solver with strong client management skills, high attention to detail and the
ability to lead cross-functional project teams.  Articulate communicator with
superlative skills in written and oral presentation and strong knowledge of
program development. Proficiency in Microsoft Office Word, Excel, Outlook, Power
Point, additional experience with Illinois Department Human Services (IDHS) 
Tracking System.


EXPERIENCE
Northwestern University (NU)		 Evanston, IL			02/2008-Present
Records Management Assistant
•	Function as the Development front-line customer service representative for
internal & external customers.
•	Produce & verify the accuracy of the daily Stewardship report.
•	Serve as the office manager for the Gift & Record Services Department.
•	Provide gift processing & biographical update support.
•	Prepare & scan 5,000-7,000 new documents a week.
•	Handle personal information of NU donors. 
	
Childcare Network of Evanston		Evanston, IL			07/2006- 02/2008
Child Care Assistance Specialist
•	Determine eligibility for all Child Care Assistance applications through the
IDHS tracking system. 
•	Approve payment for eligible applicants and notify ineligible applicants of
denial.
•	Provided on-going case and file management for clients.
•	Monitored families' progress toward personal and family goals.  
•	Maintained records and documentation of services for families. 
•	Maintained records and documentation of services for families. 
Administrative Assistant 							02/2004- 06/2006
•	Answered calls, directed calls to appropriate staff.
•	Typed letters, memos and meeting minutes for the Executive Director.
•	Coordinated mailings for Board of Directors fundraising efforts.
•	Ordered & maintained office supplies; distributed mail, faxes and deliveries.
•	Maintained and updated office forms; copying and printing.
•	Data Entry of Accounts Receivables.
Previously worked as a Family Support Specialist II from 09/2001-01/2003

Cendant Car Rental Group		Virginia Beach, VA		08/2003-02/2004
Cash Application Associate- Budget Remittance Processing Team 
•	Responsible for Corporate Receivable cash for Budget locations in the US and
Canada. 
•	Application of cash to Insurance Replacement accounts of major insurance
companies 
•	Utilized PeopleSoft and Excel to successfully perform responsibilities.
•	Prioritized my workflow, providing daily and weekly productions sheets and
monitoring the backlog.  
•	Assisted with daily clerical task by maintaining files, logs and reports.
		
Eastern Virginia Medical School         Norfolk, VA		02/2003-08/2003
Survey Coordinator
•	Worked with the Robert Wood Johnson Foundation’s Allies Against Asthma grant
which compared the asthma patients in various communities with different degrees
of medical attention.  
•	Interviewed clients to collect and analyze statistical data of children who
have asthma.  
•	Assessed the client’s change in asthma knowledge, self-management behaviors,
quality of life, and health care utilization of asthmatic children and parents. 
•	Participated in BI-monthly team meetings to coordinate services to clients in
need.
	 
EDUCATION
Fundamentals of HR Certificate 		Northwestern University			projected Summer 2009

Bachelor of Arts 				National-Louis University	 	August 2007

COMMUNITY SERVICE
Weissbourd-Holmes Family Focus Center	Mentor to Pregnant & Parenting
Teens	September 2007-Present
Ebenezer AME Church			Soup Kitchen Volunteer			April 2008 - Present