Scott Zeitlin
1013 Hartford Lane
Elk Grove Village, IL 60007
 [Send email to request phone number] 57-3093 (h)
 [Send email to request phone number] 28-2585 (c)
[Send email using form at bottom]

PROFESSIONAL SUMMARY                                           

Over twelve years of professional customer service and problem solving
experience
Computer proficiency in Microsoft Office software 
Project Management Experience
Excellent organizational skills on projects related to success of company
Skilled in working with a diverse group of people at various levels of an
organization
Excellent ability to prioritize and handle multiple tasks at one time
Extensive coordination between customers, sales reps, project managers, and
company personnel

Bachelors Degree in Sports Management(Business) - Indiana University,
Bloomington, IN

EXPERIENCE 
	   
      EXHIBIT MANAGEMENT COORDINATOR				2007-2009
	     Ion Exhibits, Itasca, IL
•	Account Coordinator for 40+ storage clients (Exhibit Management Program)
•	Central point of contact for client’s tradeshow exhibit needs
•	Coordinate & schedule: install & dismantle, transportation, show services
•	Worked closely w/outside contractors, & all internal departments providing
full-service to satisfy client’s exhibit needs
•	Handled billing and paperwork (show service forms) for client’s tradeshow
events
•	Prepared quotes for potential new storage clients
•	Trained new personnel in job responsibilities
•	Project management – special tasks as required
•	Worked to develop relationships w/client contacts, Install/Dismantle
companies, & trucking companies
•	Processed client’s show requests
•	Maintained client show schedule, inventory records and storage contracts 
•	Maintained client inventory records 
•	Provided 24/7 emergency availability contact through company cell phone

BUSINESS DEVELOPMENT REPRESENTATIVE			2006-2007
              Communications Supply Corporation, Carol Stream, IL			
•	Identify, Research & Qualify new business opportunities
•	Worked w/potential customers in gathering pertinent project info
•	Consistently made in excess of 50 outbound calls per day
•	Worked to develop relationships w/key decision makers to encourage new
business
•	Work closely with field personnel and managers at 15 branch locations
•	Analyze & monitor progress made on qualified leads
•	Qualified leads have generated in excess of $1 million in sales for company

   




CUSTOMER SERVICE/SALES COORDINATOR			1999-2002
Vertiflex Company, Northbrook, IL						 
•	Responsible for customer service/administrative issues with office product
line for United Stationers, Office Depot, Allied Office Products, and SP
Richards
•	Process EDI orders, ASN’s, and Invoices in accordance with company policy
•	Coordinate special discount program as it pertained to customer agreements
•	Handle conflict resolution on a daily basis when interacting with customers
•	Responsible for Vendor Agreements and Customer Program Review
•	Interact on daily basis with National Sales Manager, Customer Service, Sales
Reps, and V.P. of Sales to determine client needs
•	Coordinate and implement pricing and sales analysis
•	Verify “space vs. cost” in catalog product analysis
•	Led Customer Service team in implementation of company policies and
procedures

CORPORATE SALES COORDINATOR					1998-1999
American Needle & Novelty, Buffalo Grove, IL				 
•	Led the entire operation of a $6 million division of a prestigious
manufacturer of baseball caps
•	Led the coordinated interaction between clients and art, production,
digitizing, and shipping departments to ensure project accuracy, timeliness,
quality, and customer satisfaction
NBC project involved 40 different cap designs calling for constant communication
with art, digitizing, production, and shipping departments
•	Handle accounts ranging from small sized businesses to larger corporations
including Walt Disney, Titleist, NBA, NBC, as well as working with factory sales
reps and other field staff

CUSTOMER SERVICE COORDINATOR				1993-1998
Conservation Technology, Northbrook, IL					 
•	“Jack of all Trades” for small family owned lighting business
•	Generated telephone sales by informational exchange on company products
•	Handled billing and special discount management
•	Performed customer invoicing, order entry, and order follow-up
•	Responded to inbound calls and order inquiries
•	Implemented and administered return goods policy
•	Maintained corporate rep list
•	Set up new customer accounts and established customer credit guidelines
•	Resolved customer complaints to ensure customer satisfaction
•	Performed general office management duties
•	Assisted with meeting and special event planning
•	Coordinated trade show involvement to include invitations and response forms

OTHER EXPERIENCE

Inside Sales Representative – United Business Solutions, Addison, IL		2005-2006

Online Admissions Advisor – DeVry University, Oak Brook Terrace, IL 		2003-2004


PART-TIME WORK EXPERIENCE
•	Special Olympics Coach - Northeast DuPage Special Recreation Association
(NEDSRA) – Addison, IL
•	Basketball Statistics – University of Wisconsin-Parkside – Kenosha, WI
•	Basketball Statistics – University of Illinois-Chicago, Northwestern
University
•	Football Statistics – Chicago Rush (Arena Football League)


REFERENCES AVAILABLE UPON REQUEST