Terry J. Reedy
1171 Pegwood Drive
Elgin, IL 60120
[Send email to request phone number] 48-3611
[Send email using form at bottom]
PROFESSIONAL SUMMARY:
Level I, II, and III Networking and Desktop Engineer with over thirteen years of
progressive networking and server support experience. Responsibilities have
included network administration of users, group accounts, shares and security
using Active Directory, help desk support, installing service packs, patches, VB,
batch file editing and scripting, problem resolution, team training and
management.
TECHNICAL SYNOPSIS:
Operating Systems: Microsoft Windows 9x, ME, NT 4.0, W2K, WXP, Vista, W2K3and
W2K8
Networking: Neoware thin clients, TCP/IP, IPX/SPX and VPN with SecuRemote
Software: Exchange, Outlook clients, ISA Server, Nortons PC Anywhere, Ghost,
NetOp, SMS, Blackberry Server 3.x and 4.x , DameWare, NetMeeting remote
management
Hardware: HP, IBM, Dell, Compaq PCs, Blackberrys and Smart Phones
Call tracking: Remedy, HEAT, Magic, HP Service Center
Other: Desktop/Laptop application support, Installation/configuration of DHCP,
DNS, WINS, Active Directory, Citrix, Hardware/software expertise
PROFESSIONAL EXPERIENCE:
Laidlaw/First Group America (TEKsystems, Downers Grove, IL) 3/07 Present
Helpdesk Team lead for the rollout of the Vehicle Maintenance System Web
Fleet Assistant (VMS,WFA)
to over 300 locations consisting of 2000 plus PCs and 3800 plus users.
Remotely supporting all First Group locations throughout the United States and
Canada via phone, Windows Net Meeting, PC Anywhere, VNC and RDP.
Collaborated with 3rd party vendors to replace all hardware throughout First
Group
Coordinated with Level III Server and Network Support groups on Server and
LAN/WAN connectivity issues
Trained Shop Managers and Mechanics on how to effectively use Web Fleet
Assistant
Defined report requirements for analysis to evaluate and improve support
processes to help decrees total cost of ownership.
Tracked all calls through HEAT call logging.
Configured and maintained User, Computer and Exchange accounts using Active
Directory across multiple Domains.
Developed, maintained and supported the hardware refresh project to replace
hardware that had reached the end of its lifecycle including the transfer of data
and referrals.
Sears Holdings Corporation (Analysts International, Schaumburg, IL) 1/06
1/07
Played a key role in the migration of 600+ users from Blackberry Enterprise
Server from 3.6 to BES 4.1
Remotely support all Sears HC locations through multiple applications
Negotiated with a leading service provider to upgrade existing telecom
BlackBerry devices saving the company over $100,000
Updated existing BlackBerry process flow documentation to assist support
teams ability to reduce customer downtime
Career Education Corporation (Skilgroup, Rolling Meadows, IL) 1/04 11/05
Technical Support Specialist
Consultant for one of the leaders in proprietary education providing Level II
desktop and network support company wide to over 15,000 employees at the
corporate office and across 85 locations in the United States, Canada and London
Assisted in overseeing special IT projects such as Active Directory migration
and the setting up of new locations configuring all servers and workstations to
system requirements
Responsible for the ordering, tracking and allocating of company assets
Responsible for setup, maintaining and administering file and print sharing
along with naming scheme
Ensured processes are implemented and maintained according to guidelines set
by Sarbanes-Oxley
Tested new hardware and software for rollout, driver compatibility and
troubleshooting documentation
Created policy and procedure documentation to benefit in the training of
peers
General Binding Corporation, Northbrook, IL 7/00 7/03
Sr. Level II Help Desktop Support Technician
Lead Level II PC support and SQL server administration
Installed and supported 300 + Printers/fax devices and drivers (HP, Compaq,
Ricoh)
Performed hardware & software installs and upgrades as needed on HP and Compaq
Servers, Desktops and Laptops using scripting and sysprep.
Supported Desktops and Laptops in an Active directory environment
Direct liaison with end users both via phone and in person
Proficient with Windows 95/98/NT/2000, XP, 2003
Supported Microsoft Office Suite, Microsoft Exchange, Outlook, BPCS and many
other applications
Created desktop and Laptop images with Symantec Ghost
Ensured all Computing equipment remained virus free with Anti virus solutions
Supported VPN with Checkpoint Firewall using RAS, DSL and Cable Modems
Network Systems Consultant 12/99 7/00
(Consulting work for various clients for small projects)
First American Title Insurance Company, Warrenville, IL 7/99-12/99
Network user support team
Established accounts, including e-mail accounts on Microsoft Exchange server
5.5
Set up and maintained user workstations
Installed hardware/software and configuration of protocols
Responsible for installation and configuration of Internet Manager and
monitored employee Internet usage
Monitored and insured connectivity between PDC, BDCs, member servers and all
peripherals using Whats Up Gold on a 40+ server network
Primary help desk contact for the enterprise network with 1000+ nodes using
SMS
Avondale Funding Corporation, Woodridge, IL 7/98-7/99
Installed, configured and maintained IIS4 for company intranet
Assigned TCP/IP and IPX/SPX as connectivity methods for company network
Led the research and development group to implement changes with outside
vendors
Assisted in maintaining an Oracle Database using SQL and PL/SQL on a Unix
Server
Relocated workstations, established network connectivity in Windows 95/98/NT
4.0 environments
Installed hardware/software (including assignment of IRQs and installation of
drivers)
Responsible for researching Y2K compliancy definition and investigated
internal compliancy issues. Implemented appropriate BIOS and/or patches (Service
Pack, application upgrades, etc)
Motorola, Libertyville, IL through PC help Services 11/96-7/98
Member of an 8 person team that supported over 2000 national and international
users
Configured, diagnosed, and repaired hard drives, network and system boards and
all peripheral devices.
Maintained applications on a multi-platform environment (Windows 95, Windows
NT 4.0,and UNIX)
Installed and set up the system back up parameters
Alpha Communications, Schaumburg, IL 7/96 11/96
Service Manager
Installed, developed, and maintained a database of all the cellular user
accounts using Microsoft Access
Trained technicians in cellular equipment installation and repairs
Resolved customer service issues with cellular equipment
Ameritech Cellular, Schaumburg, IL 10/92 7/96
Manager / Service Technician
Hired, trained and supervised cellular technicians
Implemented software program on a shared directory allowing employees access
to all technical scheduling
Trained employees in the use of Microsoft Office Suite
Suggested implementation of a Bulletin Board system for downloading online
files
UNITED STATES ARMY (SERGEANT) 8/82 10/92
Various locations worldwide
Reported to the Battalion Communications Sergeant for all aspects of military
communications
Participated in Operation Desert Shield and Operation Desert Storm. Member of
the 101st Airborne Air Assault Military Police.
Held Top Security clearance
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