Lisa M. Lantz
9908 W. 58th Street Apt. B1
Countryside, Il 60525
(630) 670-5037
[Send email using form at bottom]
	                          	              		
OBJECTIVE: To obtain a position that will utilize my strong communication,
organizational, and multi-tasking skills, and my ability to excel in a fast paced
environment, with a sincere dedication to providing the highest quality of
customer service.

HIGHLIGHTS OF QUALIFICATIONS
•	Dependable; motivated; willing to learn, successful motivating team members
•	Exceptional verbal and written communication skills, with the strong ability
to diffuse and resolve problematic situations in a difficult and high stress
environment.
•	Ability to resolve customer concerns with one call resolution, with the
ability to accomplish and maintain monthly customer satisfaction goals
•	Strong customer service skills, with extensive experience in retail and call
center environment.
RELEVANT SKILLS AND EXPERIENCE
•	Extensive experience in working with displeased customers and resolving their
issues, able to repair trust, as demonstrated by receiving numerous awards for
customer satisfaction.
•	Experience with handling high volume of inbound calls, and the ability to
resolve issues with one call resolution.
•	Intervened when sales staff was unable to assist with customer concerns, able
to resolve customer concerns to a mutually satisfactory conclusion.
•	Handled all aspects of store management; including recruiting employees,
making hiring decisions, and training sales staff and management.
•	Excellent organizational skills, as demonstrated by scheduling sales staff,
ensuring appropriate coverage at all times.
EMPLOYMENT HISTORY
West Suburban Women's Health, Willowbrook, IL         		05/08-Present
Medical Assistant
Assist Physician with patient care procedures; prepare patient/rooms for
physical exam, obtain complete medical history, obtain vital signs, prepare
specimens for lab.
CheckFree Service’s, Aurora, IL				05/01-05/03
Customer Care Representative
Assisted customers, open/close store, aided in hiring decisions, trained new
hires, payroll
WorldCom Wireless, Downers Grove, IL			09/99-04/01
Customer Service Representative
Resolved customer issues regarding cellular service	, correct billing
discrepancies
Norrell Service’s – UPS, Countryside, IL			07/98-09/99
Assisted Account Executive with the maintenance of UPS accounts, followed lead
to maintain customers.

EDUCATION

Cicero Baptist School, Cicero, IL				Received Diploma

Everest College						Received Certification