339 West Kenilworth
Villa Park, IL 60181
JasonMUsher@gmail.com
 [Send email to request phone number] 67-7661
Jason Usher
Skills	8 years hardware integration                                             
                                                              Custom Performance
Tuning (personal clients that ask for custom machines built to their needs).     
                                                                                
            
Experience	2007-2009                                   Action Village Inc.      
                    Wood Dale, IL
LAN Administrator
•	Supported end user issues (50 users).
•	Prioritized urgency of user’s issues.
•	Maintained the highest level of end user satisfaction.
•	Created asset tags for newly imaged machines.
•	Identified all software related issues and repaired them in a timely manner.
•	Diagnosed and repaired hardware issues from desktops to network printers.
•	Trained end users on company used software.
•	Maintained network connectivity to the internet and remote access to the
office (remote administration).
•	First time resolution of software or hardware issues.
•	Administered Active Directory accounts in a Windows 2003 Server environment.
2002-2007                                   Action Village Inc.                 
         Wood Dale, IL
Customer Service Supervisor
•	Supported end user issues over the phone.
•	Prioritized urgency of customer issues.
•	Maintained the highest level of end user/customer satisfaction.
•	Created daily reports for review by upper management.
•	Identified all software related issues and repaired them in a timely manner.
•	Trained end users on company used software.
•	Maintained network connectivity to the internet and remote access to the
office (remote administration).
•	Diagnosed and repaired hardware issues from desktops to network printers.
•	First time identification of software or hardware problem for quick
resolution.
•	Administered Active Directory accounts in a Windows 2003 Server Environment
•	Worked one on one with CSR’s if needed to bring call times down to company
standard of 3:00.

2007-2007	DunLeavy’s Flooring Outlet	Mokena, IL
LAN Administrator
•	Designed and assembled PCs to specifications of business model.
•	Maintained network connectivity to the internet and remote access to the
office (remote administration).
•	Diagnosed and repaired hardware issues from desktops to network printer.
•	Trained end users on all proprietary software.
•	Installed proprietary software and updated as needed.
•	Installed network connections for workstations.
•	Diagnosed and repaired all computer problems. 
•	Supported end user issues over the phone.
2005-2006	Prudential Properties	Palatine, IL
Desktop Support 
•	Supported urgent customer issues over the phone in a fast paced sales
environment (over 100 users).
•	Maintained network connectivity to the internet and remote access to the
office (remote administration).
•	Diagnosed and repaired printing issues from desktops to network printers.
•	Identified software problems (PC Access, Lightning, ReXplorer).
•	Implemented Wi-Fi access for laptop connectivity.
	2001-2003	GE Zurich	Hoffman Estates, IL
Help Desk Representative
•	Reduced talk times from 19 min p/ call to 15 min p/ call.
•	Received highest award for best resolution rate.
•	Used company database (Access) to look up all clients information (name,
number, previous issues, dates and time of calls, and length of warranty).
•	First time identification of software or hardware problem for quick
resolution.
•	Prioritized urgency of customer issues.
•	Shipped hardware to remote clients with hardware failures.
	1999–2001	Citgo Petroleum	Addison, IL
Clerk
•	Accurately handled all shipping and receiving.
•	Accurately balanced shift.
•	Performed inventory analysis and adjusting.
Education	2009-2009	College of DuPage	Glen Ellyn, IL
•	Actively pursuing CCNA certification.

Interests	Software development, music, computers.