HERMAN BUD HENKE
[Send email using form at bottom] 	http://www.linkedin.com/in/hermanhenke
1203 Landon Ave., Winthrop Harbor, IL 60096  [Send email to request phone number] 72-7681

Degreed business professional with progressive experience in information
technology, project management and process improvement; previous work
environments include financial services.
EDUCATION & PROFESSIONAL DEVELOPMENT
MBA, 	Managerial Control, Regent University, Virginia Beach, VA, 		1996
Earned this degree while working full time.
CURRENT TRAINING
MITS Management & Information Technology Solutions Inc.
5455 Grand Avenue Suite # 301 Gurnee IL 60031.
Comprehensive training in the following areas: Three Tier Client Server
Architecture, Business Analysis, Requirement Analysis, Rational XDE, RUP, Project
Management,  Microsoft Project 2007, PMI project management and Six Sigma
methodology 
PROFESSIONAL EXPERIENCE
Washington Mutual (WaMu)	Vernon Hills, IL	January 2001-November 2007
Application Specialist II (Technology Analyst I) – January 2005 – November 2007

Support of the PRONTO home loans application included: acting as point of
contact, assigned to projects, monitored application infrastructure metrics for
operation variations and acted as subject matter expert. Responsibilities
included overall knowledge, monitoring, and incident/problem resolution for the
PRONTO home loans enterprise application.
Specific job functions included:
•	Documentation and escalation technical issues/problems resolution including
installations, setups, error messages, correct defective loan files, system
status and recommendations
•	Ensured user satisfaction by providing preventative maintenance,
troubleshooting and quickly resolving complex problems and responding to ad hoc
requests from Help Desk
•	Trained users in conversion and implementation of application
•	Perform regression testing and testing for patches conducted by vendors and
partners
•	Under minimal supervision, utilized and administrated software development and
testing tools
 
Herman Bud Henke									Page 2

PROFESSIONAL EXPERIENCE (CONT’D)

Technical Writer - March 2003 – January 2005 
Accountable for the establishment and enforcement of technical writing standards
and policies for the PRONTO Support Group. Wrote policy and procedures, user
guides, disaster recovery (maintained DR information on LDRPS). Sought new
opportunities for PSG members to improve communication skills, such as a team web
site where members could express themselves and learn new technologies. Led
diverse cross-functional team to start a Toastmasters club at our Vernon Hills
campus, elected as first club president. Many employees took part in this
communication and leadership forum as part of the employee improvement program of
the company.
•	Spearheaded standardization of document formatting, ensuring company policy,
SOX & federal requirements compliance. Saved company more than $75K.
•	Coordinated disaster recovery plan documentation, structured for LDRPS
requirements. Finished early & assigned another LDRPS project.
•	Established and founded a Toastmaster International Club at Washington Mutual.
This communication & leadership training program saved thousands of dollars. Our
club received national attention for our success. Training savings for the club
had a value of $100.000+.
Project Integration Specialist - January 2001 – March 2003  
Supported the automated mortgage forms group of PRONTO. When WaMu acquired PNC
Mortgage, my main projects were to bring the complexity of PRONTO forms up to
WaMu standards and metrics. Also did system administration work with security
requests and access to PRONTO and maintaining pricing information in the PRONTO
system. PRONTO was a customized version of Fidelity's INTERACT home loan
origination system.
 

Herman Bud Henke 								Page 3 

PNC Mortgage 	Vernon Hills, IL	November 1998 – January 2001
Senior Specialist (Business Analyst) 
Supported the automated mortgage forms group of the PRONTO mortgage loan
origination system. Analyzed business needs, identified business problems and
proposed solutions. Acted as a liaison among stakeholders in order to elicit,
analyze, communicate and validate requirements for changes to business processes
and trends, policies and the automated forms in the PRONTO system. Gathered
requirements, made recommendations, performED rework, implemented solutions and
conducted user testing.
•	Regression testing of forms
•	Created new standardized programmer performance forms, increasing productivity
30% and reducing turn-around 50%.
COMPUTER PROFICIENCIES AND FAMILIARITIES
Micro Soft: XP, Word, Excel, Access, Projects, PowerPoint, Outlook, FrontPage,
SharePoint, 
LDRPS (Living Disaster Recovery Planning System) 
Adobe Acrobat Standard 
Fidelity’s InterAct (PRONTO), ENVOY 
Net Meeting, DameWare
 
PVCSTracker 
Crystal Reports
Visual Basic 
Toggle
Citrix 
Lawson 
RiskView
TestDirector
Mercury
HTM
SQL
Visio 

PROFESSIONAL AFFILIATIONS
Member – Project Management Institute (PMI)
Member – Chicagoland Chapter of PMI
Member - American Society for Quality