Jillian Brooks
650 W. Wellington, Apt B
Chicago, IL 60657
Mobile: 303 529.7792   Email: [Send email using form at bottom]	
http://www.linkedin.com/in/jillianbrooks

SUMMARY
Highly motivated leader with strong organizational skills and customer facing
experience.  Eager and inquisitive individual looking for a challenging role to
effectively utilize and develop problem solving and project implementation skill
set to improve internal and external processes.  

PROFESSIONAL WORK EXPERIENCE
								    
Coe-Truman Technologies, Inc. Chicago, Illinois		
09/2007 - Present
Project Coordinator/Configuration Analyst
Execute contracted deliverables and responsible for providing project status
updates. 
Increase customer service satisfaction by developing and maintaining strong
working relationship with clients.
Engage in and lead project kickoffs, client presentations, and internal/external
trainings.
Work with team to identify areas of improvement in a client’s process and engage
clients in methods to improve efficiency.
Leader in establishing implementation best practices including developing and
documenting standards in configuration for product modules.
Provide a transformative effect on operations and increase knowledge management
via integrating internal and client facing processes with SharePoint 2.0 and a
leader in the transition to MOSS.

BlessingWhite, Inc.  Chicago, Illinois           		  05/2007 – 9/2007
Sales and Marketing Intern
Captured, composed, and published case studies on company intranet.
Entered leads and assisted in maintaining CRM database.
Assisted in workshop management; material preparation, evaluation data
entry,etc…
Attended HR-related conferences and participated in several company workshops.

Zurich North America.  Chicago, Illinois           	
05/2006 – 8/2006
Healthcare Underwriting Intern
Drafted policies and endorsements and related data entry.
Worked with RVP on performance evaluation project.
Assisted underwriters in various administrative tasks.


EDUCATION/TRAINING

Loyola University Chicago, Illinois (2004 – 2007).
Bachelors of Business Administration in Human Resource Management, Finance
Minor. Graduated in 3 years. 

Computer Skills. 
Proficient in Microsoft Office suite, i.e., Word, Excel, Power Point, Outlook. 
Skilled with various software applications such as SharePoint 2.0/MOSS, CRM,
Pinnacle Studio 10.  Also skilled in HTML code and worked on both PC and Mac
Computers.