Jerubabel S. Wright
2060 William Dr    Montgomery, IL    (312) 662 - 3426   
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Technical Support
	Exceptional leadership abilities along with responsible attributes that
effectively improved customer retention levels.
	Consistently recognized for technical troubleshooting skills used to
rapidly and cost-effectively resolve challenging technical issues.
	Adaptable and transferable skills for solving networking, electronic
and wireless security technology problems.
	Quickly learn and master new technology; equally successful in both
team and self-directed settings; and proficient in a range of computer systems,
languages, tools and testing methodologies. 
Education
DeVry University – Chicago, IL										
B.S. in Computer Information Systems program
Technology Summary
Networking:	WAN, LAN, TCP/IP
Systems:	UNIX, Linux, Windows 9X/NT/2000/XP/Vista
Databases:	Oracle, ADB2, Relational Databases,
Languages:	Visual Basic, SQL, PL/SQL, HTML, ASP, CSS, C++, CGI, Java, ASP.Net,
Visual Basic.net
Software:	MS Project, MS Visio, MS Office, Lotus Notes
Experience
Security Networks LLC – Oak Brook Terrace, IL								2002-2009
	Branch Manager / Technician, Supervised the Illinois, Wisconsin and
Indian accounts with the timely creation, documentation, resolution and closure
of trouble tickets. 
	Provided 24 / 7 rotating on-call support.
	Assisted training Customer Service Representatives on in-house
database.
	Consistently met high service standards for customer service
satisfaction.
	Sold, installed, maintained and provided on and off-site
troubleshooting and diagnostics for customers of various systems.
	Trained and Q/A technicians along with conduct annual performance of
evaluations.
	Reported and recorded monthly performance of inventory data and
ordering logs.
	PERC card holder.
Military
U.S. Navy DC 3rd Class Petty Officer 1996 - 2000
Work Center Supervisor
•	Work center supervisor for the Fireman, Halon 1301 fixed systems, AFFF shops.

•    	On-duty Senior Team Leader, shipboard On-Scene Leader, Section Leader and
Fire Marshall.
•    Supervised, trained and conducted scheduled maintenance and repairs to ship
board emergency systems between the three separate shops.
•    (ESWS) Enlisted Surface Warfare Specialist qualified, which represents a
thorough knowledge of surface warfare operations, including knowledge of
engineering, combat systems, weapons, deck evolutions, supply management,
navigation and administration. 
•    Supervised, trained and conducted scheduled maintenance and repairs to ship
board emergency systems between the three separate shops, as well as perform
quarterly evaluations of each team members.