ELIZABETH A. PERLOTTO

2313 West Melrose Street Chicago, Illinois 60618
 [Send email to request phone number] 80-2375 

PROFILE

Project Management ~Business Analysis
Administration & Support Services Management ~Client Relationship Management
Operations & Facilities Management

Highly accomplished, results-oriented Operations Director & Project Manager with
20-year track record of significant contributions in areas of process and
procedure development, cost containment, operational efficiencies, and quality
control. Thrive in entrepreneurial environments requiring creative solutions to
complex problems. Exceptional communicator with ability to interact across groups
with competing priorities. Core competencies:

 * Executive Leadership * Recruiting & Staffing * Business Development
 * Customer Relations * Contract Negotiation * Human Resources 
 * Strategic Planning * Change Management * Vendor Management
 * Budget Management * Training & Development * Planning / Coordinating
 * Multi-Site Operations * Conflict Resolution * Product Management

CAREER ACCOMPLISHMENTS
Marquette Associates, Inc., 2008-2009
 * Implemented use of company-wide intranet for information distribution and
storage tool. System reduced redundant e-mails and served as a single-source,
secure location for employee and corporate documentation.
 * Developed job classification and progression plan for staff. Plan provided
staff with tangible definitions of mobility options within the organization and
specific position milestones and promotion opportunities.
 * Developed performance-based bonus program for use with standard bonus
program. Program provided measureable compensation options for employees
performing duties in addition to standard job requirements.
 * Managed secondary floor expansion to accommodate company growth. Negotiated
vendor selection and served as project manager for day-to-day management of
expansion.
 * Implemented training programs for new software programs.
Mesirow Financial Services, Inc., 2000-2008
 * Slashed training costs and eliminated need for hardcopy manuals. Developed
multiple web-based technical training programs detailing workflow and processing
procedures.
 * Achieved savings in both costs and time by transferring reports to
data-scraping engine. System eliminated need for paper reports and allowed for
greater efficiencies.
Near North Insurance Brokerage, Inc., 1996-2000
 * Decreased time and staffing requirements on most projects by 45%. Researched,
designed, and implemented automated mail processing system.
 * Shortened production lifecycle time by 40%. Developed document standards and
template formats.
Reprotech Document Services, 1994-1996
 * Reduced production errors by 30%. Reviewed and analyzed existing production
controls, identified areas for improvement, and defined new quality control
standards.
 * Developed new and value-added services. Identified opportunity to address new
business segment, and developed unit for client courtroom presentation
materials.
Abt Associates, Inc., 1991-1994
 * Saved $250,000+ in build-out expenses for call center by sourcing used
equipment and systems, and recruiting trades personnel for construction.
 * Managed 25,000 square foot built-out of new call center facility. Oversaw
installation of telephone, voicemail, and security systems. Developed new
customer service and quality control initiatives.

ELIZABETH A. PERLOTTO Page Two

CAREER ACCOMPLISHMENTS
(Continued)
R.R. Donnelley & Sons Co., 1988-1990
 * Managed facility operations of large law firm headquartered in Chicago with
three additional nation-wide locations for over 600 attorneys and support staff.
 * Increased service coverage hours by 30% without increasing staffing
expenses.
 * Negotiated external support services at reduced pricing from previous
providers.
Federal Reserve Bank of Chicago, 1981-1988
 * Realized substantial increases in in-house printing, graphic design and
typesetting projects. Centralized production and project coordination activities
within a single control unit, developed workflow procedures and benchmarks.
 * Facilitated significant reductions in printing and mailing expenses. Sourced
technology products and developed a centralized, automated list management
service replacing manual processes.
 * Saved $80,000 in personnel and supply expenses for publications distribution
unit. Restructured service request and information inquiry procedures.
 * Increased customer requests serviced per hour by 30%. Redesigned historical
and reference materials storage systems.

PROFESSIONAL EXPERIENCE

MARQUETTE ASSOCIATES, INC., Chicago, Illinois 2008-2009
Operations Manager
 * Developed job classification program to ensure guidelines for staff mobility
and performance measurements.
 * Standardized job descriptions and posting formats, served as firm
representative at various job fairs, developed diversity hiring policy.
 * Developed performance-based bonus program for use with standard bonus
program.
 * Ensured legal compliance by monitoring and implementing applicable federal
and state requirements as well as client contractual requirements.
 * Worked directly with senior management concerning opportunities to improve
employee production, communication, and the quality of the overall working
environment.
 * Revised, maintained and monitored adherence to company-defined
employee-related policies.
 * Directed administrative staff of 4, along with more general oversight and
coordination of other departments based on project requirements.
 * Performed general facility management, including but not limited to oversight
of various vendor contracts, supervision of petty cash, and general office supply
control.
 * Served as primary liaison for employee benefit programs and developed low
cost or no cost options for new programs.

MESIROW FINANCIAL SERVICES, INC., Chicago, Illinois 2000-2008
Project Manager
 * Developed and managed Internet-based initiatives, which involved identifying
opportunities, researching provider solutions, recommending usage strategies, and
coordinating internal and external resources.
 * Collaborated with cross-functional teams to meet established goals and budget
constraints.
 * Played key role in company-wide Customer Relationship Management (CRM)
migration. Defined project scope and developed framework for data gathering.
 * Tailored ACT! databases to meet needs of sales department by creating
customized screens/exports and researching synchronizing software for use with
PDA devices.
 * Developed online safety reporting and tracking system for insurance division,
which involved training and safety presentations for use in manufacturing
environments. System provided clearinghouse for OSHA and insurance-related
forms.
 * Involved in project definition, model development, quality assurance, client
training and support for transfer of hard copy reports to data scraping engine
for internet distribution. Duties also included day-to-day project management and
training manual development.

ELIZABETH A. PERLOTTO Page Three

PROFESSIONAL EXPERIENCE

(Continued)
NEAR NORTH INSURANCE BROKERAGE, INC., Chicago, Illinois 1996-2000
Business Services Manager
 * Implemented transition to internal provision of all office services within
four days, which included document production, graphic design, multimedia
presentations, and reprographic and binding services.
 * Created electronic billing systems, defined QC benchmarks, purchased
hardware/software systems, established document standards, and managed mail
processing/delivery services and facility maintenance.
 * Directed operations of 20 full-time personnel and 5 part-time personnel.
 * Managed $1.5 million annual budget, and held responsibility for $4 million in
capital.
 * Identified, minimized, and worked to eliminate production workflow issues.
 * Served as company-wide contact for production services, and defined quality
standards and requirements.
 * Collaborated with vendors and negotiated contracts to secure optimal terms
and conditions.
REPROTECH DOCUMENT SERVICES, Chicago, Illinois 1994-1996
Director of Operations
 * Managed all production operations, quality control efforts, shipping and
receiving, human resources, and customer service activities in 24 hour/365 days
per year facility.
 * Supervised 5 Production Managers, as well as 65 indirect reports.
 * Developed new and value-added services, as well as production controls,
forms, and procedures.
 * Defined and implemented workflow for quality control process.
ABT ASSOCIATES, INC., Chicago, Illinois 1991-1994
Branch Administrator
 * Managed day-to-day administrative and facility operations of research and
development organization.
 * Supervised five support personnel providing services to fluctuating work
force of 20 to 170 employees.
 * Managed $1 million annual expense budget, and held responsibility for $4.5
million in capital.
 * Directed all support functions, which included purchasing, mail, telephone
operations, courier, security, storage, facility relocations, new construction,
and maintenance.
R.R. DONNELLEY & SONS CO., Chicago, Illinois 1988-1990
Customer Service Manager, Donnelley Business Services
 * Managed facility operations of large law firm in Chicago, and oversaw related
operations in Los Angeles, New York, and Washington, DC, offices.
 * Established operations at client site within two days of hire. Revised
customer service and quality programs, delivered staff training, and updated logs
and control sheets to meet billing needs of client.
 * Increased service provision times while minimizing costs. Refined staffing
hours and implemented support meetings to ensure large projects met established
deadlines.
 * Administered annual budget of $2 million, and managed billing of $3.5 million
annually.
 * Supervised 28 direct reports and 7 indirect reports.
Additional experience:
FEDERAL RESERVE