1520 Schoenherr Avenue
Bolingbrook, Illinois 60490
Email: 

OPERATIONS MANAGEMENT
Project Management * Strategic Planning * Process Improvements

Motivated and focused leader with expertise in manufacturing operations, project
management, business development, Marketing, and training. Competent in driving
all aspects of product development, from concept definition through production
launch, and have extensive managerial experience working with vendors, P & L
accountability, manufacturing plants, and suppliers. Recognized as a quick
learner that easily bridges the gap between management initiatives and workplace
solutions.

CORE COMPETENCIES

* Strategic Planning
* Workforce Effectiveness
* Project Management
* Budgeting & Cost Reduction
* Risk Management
* Organizing
* Process Improvement
* Cross-functional Team Leadership
* Solutions Development

PROFESSIONAL EXPERIENCE

WILKLEANSON INC. DBA CLEANING DETAIL - Bolingbrook, Illinois
A privately owned building service and maintenance contractor franchise
specializing in construction site projects, real estate owned projects and full
service commercial cleaning projects.

SENIOR OPERATIONS MANAGER 2005 - PRESENT

POSITION PROFILE: Facilitate optimal franchise operations with demonstrated
excellence in P&L accountability, strategic market planning, initiate successful
business development, sales forecasting, pricing, and training personnel. Oversee
operations to ensure compliance with environmental regulations, waste removal and
elimination of waste from processes, and employee safety and health. Skilled at
preparing accurate bid quotes using detailed work loading estimates, production
rates and cleaning time data drawn from industry tables/bidding software. Prepare
budgets and forecast for accurate profit/loss information, as well as identify
the optimum number of employees needed per project.

SIGNIFICANT CONTRIBUTIONS:
 * Generated $100,000 in revenue within eight months through raised capital to
purchase the franchise.
 * Delivered first year's gross profit 30% above strategic planning.
 * Grew the business to 11 major accounts generating $250,000 within eighteen
months.
 * Recruited, hired, and provided comprehensive training to 7 Operations
Associates in less than one year.
 * Created a marketing campaign sales strategy which entailed:
 * Actively participating in a business to consumer referral network group.
 * Actively requesting referrals from satisfied customers.
 * Actively building and establishing relationships with the management teams.
 * Analyzing and improving quality in every facet of the operations on a
continuous basis.

MASTERFOODS USA AKA M&M/MARS - Chicago, Illinois 
The world's second largest confectionary food company with global sales over $14
billion.

OPERATIONS AREA MANAGER 2000 - 2005

POSITION PROFILE: Planned, organized and built workforce effectiveness while
providing effective management and guidance for a department of 110 Associates
(indirect reports), and 4 Operations Line Managers (direct reports).

SIGNIFICANT CONTRIBUTIONS:
 * Functioned as Departmental Lead through a Grand Slam Project which entailed
the consolidation of two major production lines into one mega production line.
 * Provided guidance through waste reduction/continuous improvement
initiatives.

PROFESSIONAL EXPERIENCE CONTINUED...

 * Year end 2004 trays and side panels combined loss percentage was 1.01% with
the established performance standard set at 5%.
 * Outperformed two largest sister sites - Cleveland at 4% and Hackettstown at
3%.
 * Reduced the dollar cost for scrapped corrugated packaging
 * In 2003 the dollar cost was $122,883; In 2004 it was $66,781, thus
demonstrating excellence with reducing scrap costs by 54%.

FRITO-LAY, INC. - Jonesboro, Arkansas
A division of PepsiCo, Inc., the world's largest snack food company with 1997
global sales of over $11 billion.

BUSINESS UNIT MANAGER 1998 - 2000
QUALITY ENABLER/SR. OPERATIONS RESOURCE 1991 - 1998

POSITION PROFILE: Planned, organized, and built a successful department
comprised of 45 Technicians and 3 Production Supervisors. Successfully
implemented the extruded products business unit on a budget of $1.5 Million.
Implemented 40 quality systems to establish and ensure that the quality standards
for the department were obtained during production. While functioning as the
primary Quality Enabler during the launching of the "WOW" production line,
successfully started up a quality control lab on an expense budget of $240,000.

SIGNIFICANT CONTRIBUTIONS:
 * Exceeded organizational standards for production and quality performance
targets the first eight weeks following product commissioning.
 * Managed the product line performance, provided accurate and relevant
production forecasting and developmental activities.
 * Continually strived to balance customer needs with the capabilities of the
organization while ensuring product goals were consistent with corporate
objectives (cost, quality, service and people).
 * Institutionalized quality system programs for the entire site.
 * Reduced customer complaints by 50% improvement over year.
 * Increased packaging labor efficiencies from 63% to 72% - This was a step
function improvement of $1000 per 1% improvement.

EDUCATION & LICENSES

TEXAS TECH UNIVERSITY
 * Bachelors of Business Administration - 1989

UNIVERSITY OF TEXAS AT AUSTIN
 * Business Administration - 1986 to 1987

AUSTIN COMMUNITY COLLEGE
 * Office Systems Technology - 1983 to 1985

LICENSED REAL ESTATE PROFESSIONAL IN THE STATE OF ILLINOIS - 2006

MILITARY

United States Marine Corps
 * Honorable Discharge - 1978 to 1981