JEROLD S. SHERMAN, MBA
7385 Korbel Drive ~ Gurnee, IL 60031
 [Send email to request phone number] 44.4765 ~ 
INFORMATION TECHNOLOGY LEADER

Resourceful, insightful IT Process Engineer and Business Architect with a
penchant for gaining a detailed understanding of requirements for every
individual customer situation and delivering on-target solutions. Accomplished in
leading high-profile projects and process improvements while achieving customer
satisfaction. Multifaceted IT knowledge includes application, infrastructure,
operational, compliance, and quality perspectives. ITSM Enterprise ITIL Service
and Restore Practitioner with Sales, Marketing, and Six Sigma experience, coupled
with in-depth understanding of how IT delivers value and quality to core business
goals.

Areas of Expertise:

 * Cross Silo Teamwork
 * Cobit Framework Process
 * Performance Management
 * Sarbanes Oxley Compliance
 * Matrix Resource Management
 * Six Sigma
 * Leadership
 * Team Building
 * Group Facilitation
 * Customer Service
 * Training
 * Recruitment
 * Troubleshooting
 * Life Cycle Management
 * Requirements Gathering

"Jerry has a true passion for process improvement and has leveraged his
knowledge to complete a number of critical projects that ultimately drove
significant expense reduction. Jerry has a deep understanding of ITIL and has
worked on the implementation of the problem management process. He has driven a
culture change within the organization to focus on root cause analysis and
prevention."
Pete Corrigan, Vice President, Allstate Insurance

CAREER HIGHLIGHTS
Honored with Six Sigma Infrastructure "ITIL/ITSM" Project of the Year for
achieving process improvements as cross-functional project leader and delivering
total savings of $26 million.
Achieved $1M in savings and reducing down time by driving a Six Sigma and ITIL
Project, including leading a process implementation team and managing the
Enterprise ITIL Problem Management Process.
Played a pivotal role in realizing $8M in savings serving in a Project
Leadership and Six Sigma Black Belt role to facilitate the development and
implementation of Problem Management Solution, centered on ITIL best practices.

PROFESSIONAL EXPERIENCE

Independent Consultant / Instructor               2009 - Present
 * Provide expertise to SMBs as Green and Secure IT Consultant, improving data
security systems using Green energy IT solutions to achieve ROI.
 * Serve as Faculty with Keller Graduate School and DeVry University, teaching
Quality Management and Information Systems at the Masters Level.

ALLSTATE INSURANCE COMPANY, Northbrook, IL        1999 - 2009
Compliance Process Engineer, Allstate Technology and Operations, 2008 - 2009
 * Led process measurements and compliance in support of internal Sarbanes Oxley
audits and Deloitte external audit efforts and brought issues to close as Lead in
process re-design.
 * Enhanced process by incorporating SOX compliance including security audit
controls, which aligned customer quality and performance requirements with
compliance regulations.
 * Applied Statistical Process Control metrics, which facilitated root cause
identification and execution of break fix activity to avoid enterprise
Non-Compliance.
 * Led the Enterprise Data Re-verification process to pinpoint and recommend
security access needs of owners of sensitive data serving as Technology Point of
Contact.
 * Managed multiple concurrent Six Sigma projects to identify conditions for
closure of Enterprise Security Governance audit gaps in the Re-verification
process.

 * Performed Internal Audit / Compliance / Procurement review, discovered gaps
in outsourced IT Embassy and Citrix location security controls and made critical
improvement recommendations.
 * Improved customer service, creating an ITIL statistical process control-based
metrics and reporting system that allowed management to monitor and escalate
priority break-fix activity for enterprise-level Priority 1 incidents.
 * Partnered with Security Access Teams and resolved a 12-month-old Internal
Data Access and Security regulatory issues, ensuring Allstate was off the SOX
materials issue report.
 * Optimized resource utilization and gave IT the ability to use the cost
savings on other critical projects.

ITSM Metrics and Quality Process Engineer, 2006 - 2008
 * Addressed and mitigated IS compliance issues for Incident, Problem, Change,
and Configuration processes.
 * Oversaw certification, publication, and governance of internal ITSM process
teams.
 * Automated governance processes for ITSM process adherence efforts.

IT Compliance (SOX) / Metrics-Governance Process Engineer, 2004 - 2006
 * Drove team efforts in developing actionable metrics for process governance
using Six Sigma DFSS, DMAIC methodologies and COBIT / COSO guidelines.
 * Automated SOX Compliance via the development of a Self Assessment tool, which
was adopted as the prototype for an enterprise initiative to trim SOX compliance
overhead.
 * Chaired Enterprise Problem Advisory Board, comprising representatives from 5
Major Allstate Business Units.
 * Designed, implemented, and managed an Enterprise ITIL Problem Management
Process.
 * Ensured adherence to ITIL best practices and COBIT / Sarbanes Oxley
compliance.
 * Led a 4-member Problem Operational Team of Analysts and hundreds matrixed.

Enterprise ITIL Problem Manager, 2002 - 2004
 * Pinpointed and identified root cause issues.

Server Support Team Leader / Configuration Manager, Agency Division, 2000 - 2002
 * Empowered developers and integrators with the facility to build and test
their work by providing optimal support for release management development
activity and maximizing the availability of the application.
 * Improved availability and gained wide-ranging acceptance of the 30,000-agent
web based (CRM) customer relationship management tool by leveraging ITIL Release
Management framework best practices.
 * Directed integration efforts in support of the field force, created SMS
packages, and delivered remote support to 35,000 agent desktops.
 * Provided leadership to a team of 10 networking professionals focused on
optimizing the performance of the production website server farm, consisting of
125 geographically dispersed production W2K web servers.
 * Executed code migration and support for a complete Web based application
development environment including 3 performance lab installations.
 * Fostered environment conducive to productive work and providing essential
components.
 * Built teams in line with corporate guidelines.
 * Configured server hardware.

EDUCATION AND CERTIFICATIONS

MBA, University of Phoenix
Six Sigma Black Belt, Allstate
ITIL Foundations Certification v3
COBIT 4.1 Certified Foundations
ITIL Service and Restore Practitioner
Microsoft Certified Professional NT (2000)
Information Security Certificate Program (In progress), Keller Graduate School
of Business
SPEAKING ENGAGEMENTS
ITIL(r) & Six Sigma, itSMF USA Conference & Expo 2006
ITIL Metrics and Six Sigma: the Why and the So What, itSMF National Conference
in Salt Lake City Utah 2006