Objective: Systems Administrator
Summary of Qualifications:
Technical point of contact for day-to-day activities related to the storage
management of large active directory environment, and server farm (both remote
and hands on).
Responsible for providing operations and sustainment engineering support for
information processing systems, including monitoring of system operation, system
problem identification and troubleshooting, including coordination with user,
site and factory personnel.
Organizes workflow and resources in compliance with Air Force Regulations and
direction.
Provides Windows support, to include O/S installation, patching, file system
management, adding and configuring devices on a Dell platform, account
management.
Attends configuration change meetings works with Air Force lead Command with
establishing storage baselines.
Monitor, evaluate and optimize system performance, maintain disaster recovery
procedures, perform system backup, and implement system security policies across
windows server 2003, 2008/Management of Exchange Server 2003/2007 environment.
Assists Air Force administrators with planning and installation of custom
software releases and upgrades.
Experienced in building and deploying new virtual and physical machines.
Familiarity with NetApps storage systems, NTFS/CIFS file systems and Dell
Servers. Analyze, log, track and complex software and hardware matters of
significance pertaining to networking connectivity issues, printer, server, and
application to meet business needs.
Coordinating multi-site activities and various other daily activities as
tasked by the team lead of storage.
Coordinate hardware and software installations/upgrades to ensure work is
performed in accordance with policy. Recommends resolutions, and coordinates the
implementation of complex matters of significance.
Writes and maintains updated Change Requests and Problem Reports in Remedy.
Coordinate and monitor troubleshooting for fault isolation/diagnosis: document
system events to ensure continuous functioning. Recommend course of action and
implement as approved.
Coordinate testing, upgrade and configuration of system files and services.
Ensure changes are in accordance with appropriate operating procedures.
Utilize standard tools to record changes, service requests, and problem
activities for tracking purposes.
Strong communication and people skills, both written and verbal.
A proven record of reliability, ability to perform under time constraints, and
use good judgment.
The ability to lift 50 lbs and install computer and electronic equipment in a
safe and careful manner.
Fantastic ability to learn new material quickly.
Ability to maintain a reliable and methodical approach to support and
documentation.
Uncommon ability to work independently and as part of a team.
Professional History:
Systems Administrator, NCI Inc, Scott AFB IL Dec 2009 -
Present
Supports the storage management environment operating across multiple
networks/domains. Assists in managing 400TB RAW flat file spanning two DMX 3s, 8
NS-20s, CX-400, CX-500, and a CX-700. Performs file permission management for 79
shares holding millions of files, across the breadth of the AMC domain.
Storage Management Supervisor, 561 NOS Det 3, USAF, Scott AFB, IL May 2009
Dec 2009
Supports the storage management environment operating across multiple
networks/domains. Assists in managing 400TB RAW flat file spanning two DMX 3s, 8
NS-20s, CX-400, CX-500, and a CX-700. Performs file permission management for 79
shares holding millions of files, across the breadth of the AMC domain.
Information Assurance Manager, JADOC, USAF, Bolling AFB, DC Nov
2008 May 2009
Secured critical radar feed interface network that directly supported the
security of dozens of government officials. Contributed to presidential security
through support of anti-air defense computer networks and assets. Researched and
mitigated 13 category 1 accreditation vulnerabilities on three crucial computer
networks. Increased operational security posture through ongoing education and
training of Army and Air Force personnel, trained 142 personnel. Equipment
Custodian for 500+ assets, as well as material of serious importance.
Enterprise Controller, 561 NOS Det 3, USAF, Scott AFB, IL Jun
2007 Nov 2008
Coordinated TCNO updates, and notifications for 12 work centers to successfully
complete 200+ TCNOs and NOTAMs. Notified work centers of 49 high tickets
requiring immediate remedy. Oversight of 69,000 user, 45,000 workstation, 3,000
server windows active directory environment.
Storage Mgmt Supervisor, 868 CS/561 NOS Det 3, USAF, Scott AFB, IL
May 2006 Jun 2007
Supported the AMC storage management environment, which operates across multiple
networks/domains. Assists in managing 400TB RAW flat file spanning two DMX 3s, 8
NS-20s, CX-400, CX-500, and a CX-700. Performs file permission management for 79
shares holding millions of files, across the breadth of the AMC domain.
Enterprise Messaging Supervisor, 868 CS, USAF, Scott AFB, IL
Jan 2005 May 2006
Managed 30 Microsoft exchange 2003 e-mail servers, containing terabytes of
information on 65,000 users. Massive exchange cluster environment down a bare
minimum of down time, and no complete outages reported. Resolved 1500 customer
remedy tickets via troubleshooting, and situational replication of problems.
NCOIC Standards/Evaluation, 423 ABS, USAF, RAF Molesworth, UK
Oct 2003 Jan 2005
Trained 13 airmen fresh from tech school to achieving their 5 level in record
time. Airmen satisfactorily completed 231 tasks vital for competence as an Air
Force Networking professional. Training took place in 142 days, finishing their
career development course the next month for a total time of 170 days to achieve
a career upgrade that is averaged to be completed in a year.
Network Administration Technician, 423 ABS, USAF, RAF Molesworth, UK
Oct 2002 Oct 2003
Administered 583 network devices, from routers and switches to servers and
workstations. SMS administrator, created 290 advertisements for TCNOs, to be
distributed to 250 work stations, with zero failures. Troubleshot hundreds of
failed installations of advertisements, and corrected them with minimal service
interruption.
Helpdesk Technician, 423 ABS, USAF, RAF Molesworth, UK Jan
2002 Oct 2002
Managed three member helpdesk for 250 member unit with zero customer
dissatisfaction incidents. Created thousands of internal, as well as hundreds of
external, NOSC level REMEDY tickets for users. Used SMS to troubleshoot and
remedy 50% of all trouble calls handled. Installed the SMS client on dozens of
workstations to ensure proper patching.
Comm-Computer Systems Operator, 75 CS, USAF, Hill AFB, UT Oct
2000 - Jan 2002
Console operator on the message distribution terminals and the message
dissemination system. Responsible for protocol analyzers, modems, and
cryptographic equipment connected to these systems and the Air Force Materiel
Command classified Network.
Specialized training and Certifications:
CompTia Security+
Education:
Currently pursuing Bachelors of Science in Information Technology at Ellis
University
USAF Course - Network Administration Windows
USAF Course System Network Support
10 years experience in the military IT industry
Technical Proficiencies:
Advanced ability (building and configuring machines, hardware troubleshooting).
Server architecture analysis, implementation, and configuration
Remote technical support, and troubleshooting, and HP Openview monitoring
systems
Experience in managing EMC Celerra Network Attached Storage devices
Experience in EMC DMX Storage Area Networks management
Windows Server 2000, 2003, 2008, Microsoft Active Directory, DNS, DHCP
Windows Workstation 2000, XP, Vista, Windows 7
Familiarity with Microsoft Office, printing, and Windows networking, and
Intel-compatible hardware.
A solid understanding of networking fundamentals and security.
Install, configure and troubleshoot Windows and third party COTS software.
POSSESSES SECURITY CLEARANCE
References are available upon request.
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