MELVIN E. HAMPTON JR
Home#  [Send email to request phone number] 93-0429  E-mail melvinhamptonjr@yahoo.com

OBJECTIVE
	To obtain employment within the professional industry to pursue new challenges
and allow me to utilize my skills.
EXPERIENCE
	June 2004-Present  Interface Security Earth City MO.
Collection Speccialist
	Collected on past due accounts on security systems to avoid
disconnection or suspension of services.
	Negotiated acceptable payment arrangements, active listening to find
real reason the account is past due, and resolved customer complaints so they did
not escalate.
Employee of the 3rd Quarter of 2007 also nominated Employee of the Year


May 2003-March 2004    Crane Valve/Corva Corp        St. Charles, MO
Customer Service Representative Assistance
	Received high volume of inbound calls regarding billing questions, new
service, and problems with existing service for business customers.
	Placed orders for new service and enhanced products.
	Resolved billing concerns to customer’s satisfaction.
	Troubleshoot for certain out of service customers.
	Followed up on customers to ensure that issues were resolved.
	Processed sales orders and RGA’s.
	Automation and actuation valve quotes.

February 2003-May 2003    Charter Communications        St. Louis, MO
Customer Service Representative
	Received high volume of inbound calls regarding billing questions, new
service, and problems with existing service for business customers.
	Placed orders for new service and enhanced products.
	Resolved billing concerns to customer’s satisfaction.
	Troubleshoot for certain out of service customers.
	Followed up on customers to ensure that issues were resolved.
June 2002–Nov. 2002            Thermal Concepts	Overland, MO
Collection Representative
Received inbound and outbound calls relating to past due accounts.
	Received all incoming payments on accounts and made deposits.
	Tabulated employee payroll hours.
	July 2000–May 2002      May Credit Service Center	St. Louis, MO
Collection Representative
	Collection on past due Filenes credit accounts accessing if legal
action is necessary.
	Work with customers to make reasonable arrangements to get accounts
up-to-date, and retrieve credit reports for skip tracing purposes.
	Jan. 1999–July 2000         Arcadia Financial LTD	Eden Prairie, MN
Collection Representative
	Collected on past due accounts to bring and keep the accounts current
to avoid repossession of the customer’s vehicle.
	Negotiated acceptable payment arrangements, active listening to find
real reason the account is past due, and resolved customer complaints so they did
not escalate.
	Exceeded the expected dollars collected, phone monitor and account
review for the company.

Feb. 1997-Jan. 1999            Info Data Services                     St. Louis,
MO
Customer Service Representative
	Received inbound calls, resolved and assisted customers with various
Microsoft software related problems.
	Data entry, used Excel spreadsheet to track incoming and outbound calls
daily, and resolved printer issues.
	Provided technical support to local network, supported Windows 95, 98,
NT 4.0, Outlook and Lotus Notes.
	Installed and supported Microsoft software, thoroughly tested software
and hardware for functionally and compatibility.

June 1995-Feb. 1997          MJP Cleaning Services     Fairview Heights, IL
Owner
	Managed a cleaning crew.
	Balanced accounts receivable and payroll.
	Advertised for clientele.
EDUCATION
	1991–1995       Belleville Township High School East	Belleville, IL
	Historian for D.E.C.A. Marketing program.
INTERESTS
	Sports, reading, traveling, computers, and latest technology.
REFERENCE
	Available upon request.