ABDUL PATEL
4854 N. Pulaski Road-Apt#2M, Chicago, IL 60630
Abdul.Patel@sbcglobal.net Home: [Send email to request phone number] 86-4104
Professional Experience 05/1990 to 08/2009
Fibre Craft Materials Corp.
Niles, Illinois.
(847)929-5600
Helpdesk Coordinator:
•Answered IT helpdesk calls and provided first line of support to
users by providing them immediate answers to operational iSeries,
Network and PC questions
•Entered all helpdesk calls into Track It Helpdesk tracking software
•Transferred questions unanswered by me to second level IT
technicians thru email after establishing the priority and creating
the tracking log
Network/Desktop/RF Duties:
•Troubleshoot desktop and laptop hardware and software issues
•Install/upgrade software and hardware components on desktops and
laptops
•PC users support, new hire system setups and desktop/laptop
software evaluation
•Assist Network Administrator in operational Network server duties
such as Backup operations, run scripts, upgrade desktop client
softwares
•Troubleshoot warehouse RF issues and re-establish communications
with access points and controllers
•Strong knowledge of LAN activities, Network fundamentals, Network
Communications and Network Topology
iSeries(AS/400) Administrator/Operator
Operations:
•Monitored iSeries daily operations, critical system messages, qsys
operator messages, job logs, job history, Robot job scheduler,
nightly jobs, tape backup, tape libraries, and restore objects
•Achieved a very smooth migration of equipment and data when
migrating from an IBM AS/400 to an IBM iSeries 520 in 2005
•Applied critical Cum PTF updates as needed as well as upgrading the
firmware on HMC
•Managed the iSeries IPL, System Saves, tape backup of the entire
system, restore files from tape as requested, and control of all
backup tapes on-Site and off-site
•Created/Updated the disaster recovery documentation as a member of
Disaster Recovery Team
•Setup user accounts as security officer, security maintenance and
system monitoring
•Created electronic forms using OPTIO Software to merge with spool
files
•Converted 90% of all paper reports to email PDF using Esend
software
•Planning, implementation and installation of OS/400 on iSeries
Abdul Patel (Cont’d) Page 2
•Created daily, weekly and monthly system operations documentation
•Knowledge of Basic to Intermediate Commands on AS/400
•Created CL language processes to run Robot scheduled jobs, and EDI
AS2 and FTP jobs
•Achieved excellent knowledge of CL and RPG programming, SQL, IBM
query and DBU utility languages
EDI Operations Coordinator:
•Managed all EDI documents 850, 856, 810, 820, 824, 864 and 816
•Actively participate with Director and EDI Coordinator in resolving
EDI issues related to customer requirements
•Provide technical support, testing, implementation and upgrades of
EDI FTP and AS2 configuration and set up.
•Write the communications script for all FTP, SFTP and AS2; and
updated each partners communication certificates
Software Knowledge:
•Windows Operating System 2000/2003, Window XP, Window XP
Professional, MS Suite(2000/2003/2007), Active Directory, Folder
Security, Adobe Illustrator,OS/400
•Network software including: VPN, VNC, Citrix Remote Solutions,
Symantec Anti-Virus and Spyware, Barracuda Anti-Spam, Data
Transfer, FTP, FileMaker Pro
•Mitel/AVST VOIP Phone and Voice Mail
•ERP Software:JBA System21 (Infor Sys21) and JBA Job scheduler
•Prodata DBU, RDB Connect, Optio forms creator, Robot Job Scheduler
•EDI software including: Inovis Trusted Link, Nubridges FTP/AS2/VAN
communications
•Track It Helpdesk logging software
Education:
•B.S. (Computer Science) degree from Northeastern Illinois
University, Chicago, Illinois, 1994
•Completed A+ and Network+ training courses
Residential Status: U.S. Citizen
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