John Stewart
2045 W.69th Place
Chicago, IL.60636
[Send email to request phone number] 76-3019 (h) [Send email to request phone number] 49-0525 (c)
[Send email using form at bottom]
Objective
To obtain a Help Desk, Technical Support, or Systems Administrator position that
utilizes my 12 years experience within IT Service Desk.
Profile
Skilled Microsoft IT Professional with 12 years of experience providing PC and
Client/Server tech support for small to medium sized businesses. Experience
diagnosing, troubleshooting and resolving client issues with hardware
maintenance, installations and upgrades. Experienced in technical call center
operations providing support by communicating via email and phone effectively
with technical and non-technical staff members.
Technical Summary
o Technical Writing
o Remedy/LANDesk
o Remote Desktop/VPN
o Microsoft Office 2003-2007
o PC Imaging
o Desktop Support o Citrix
o LAN/WAN
o Tier1-2 Help Desk
o Active Directory
o Customer Focus
o Server Administration o Microsoft Server 2003
o Lotus Notes
o Tape Backup
o Windows XP/Vista
o IBM/Dell/Thin Client
o Group Policies
Professional Experience
MAYOR BROWN LLP. CHICAGO, IL
June 2009-Present IT Service Desk Associate - contract
Provide technical support by phone/email for 500+ users for in house
applications, and PC/laptop support.
Provide Office 2007 support while users are migrating from Office
2003.
Managed end user accounts on a Windows Server 2003 in Active
Directory.
Assisted end users with VPN, Citrix and RSA token connectivity issues.
MIDWEST GENERATION CHICAGO, IL
April 2008-April 2009 IT Help Desk Analyst - contract
Provided technical support by phone for 500+ users for in house
applications, and PC/laptop support.
Provide technical support as well as assist users with office
2003/2007.
Assisted users with Lotus Notes mail issues.
UNIVERSITY OF CHICAGO HOSPITALS CHICAGO, IL
March 2008-March 2008 IT Help Desk Analyst - contract
Assisted with the configuring, software installation, and printer
configuration.
Responsible for setup, deployment, and distribution of 500+ PC’s for
hospital staff.
Responsible for configuring new user setup in Active Directory.
Prepared trouble shooting guides for end-users for different hospital
departments.
LEYDIC, VOIT & MAYER CHICAGO, IL
September 2007-February 2008 IT Help Desk Analyst - contract
Responsible for configuring attorneys, and paralegals PDA’s, desktops,
and laptops when requested.
Provided AV equipment setup when requested.
Maintained daily/monthly tape back-ups of servers
Responsible for configuring attorneys, PDA’s, desktops, and laptops
when requested.
Responsible for configuring new users/GPO’s in Active Directory.
SHOPPERTRAK LLC CHICAGO, IL
March 2007-August 2008 IT Help Desk Analyst - contract
Provided technical support to 250+ users for in house applications, and
PC/laptop support.
Assisted client with customer counts through web video, and on-site
video patron counts.
KVH INDUSTRIES TINLEY PARK, IL
September 2006-February 2007 IT Help Desk Analyst - contract
Provided network support to 25+ mobile users, as well as on-site
users.
Maintained daily/monthly tape backup of servers.
Provided assistance with WEBEX & Go to Meeting.
CHILDREN’S MEMORIAL HOSPITAL CHICAGO, IL
August 2006-September 2006 IT Help Desk Analyst - contract
Responsible for the upkeep and imaging of hospital laptops, and thin
client hardware.
Assisted Doctors/Hospital staff with laptop/desktop issues.
Responsible for resolving help desk tickets within a Remedy
environment.
SHOWINGTIME.COM CHICAGO, IL
February 2006-August 2006 Technical Support/Help Desk - contract
Provided email/phone support to real-estate agents with questions
regarding Showing Desk software.
Assisted 50+ real estate agents with VPN assistance to help with
software/password issues.
Responsible for logging daily calls with Sales Force software.
INSURANCE AUTO AUCTIONS WESTCHESTER, IL
September 2005-January 2006 Help Desk/Network Monitor - contract
Monitored the performance of the network infrastructure using Net-IQ
software.
Managing/repairing server errors, server backup, firewall logs, and
anti-virus systems.
Identified, validated, and escalated activity or events as required.
Responsible for documenting all issues/problems with Remedy software.
FINANCIAL LIFELINE OAKBROOK, IL
March 2003-August 2005 System Administrator/Help Desk - contract
Responsible for PC setup/software installation.
Responsible for password maintenance/reset of users in Active
Directory.
Performing regular maintenance and test tape restoration, and tape
backup on a daily basis.
CHICAGO PUBLIC LIBRARY CHICAGO, IL
June 1999-February 2003 Computer Technician/Help Desk - contract
Configured and set-up 20+ computer systems, and held classes with staff
and patrons on using MS Office software
Assisted 100+ patrons daily with navigating the internet.
Monitored and maintained all printers and computer equipment.
Responsible for monitoring and trouble-shooting connectivity incidents
with internet/browsers.
Assisted 35+ students to achieve their G.E.D diploma.
Education
PCCTI Computer Training School
June 2006 – August 2007
MCSE, CCNA training - Chicago, IL. (MCP-Microsoft XP-70.270)
Charles Hayes Education Center
June 2003 – August 2003
Office 2000 - Certificate Chicago, IL.
Northeastern Illinois University
August 1999 – December 2002
Bachelors of Arts Degree – Chicago, IL.
Harold Washington College
August 1990 – May 1993
Associates of Arts Degree – Chicago, IL.
US ARMY
February 1987-February 1990
Honorable Discharged Veteran
REFERENCES ARE AVAILBLE UPON REQUEST
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