JAMES BAILEY
4683 Bedfordshire Drive • Loves Park, Illinois 61111
 [Send email to request phone number] 33.5596 • [Send email using form at bottom]

DESKTOP SERVICE & SUPPORT: Microcomputer Support Specialist

Highly accomplished computer professional with experience delivering thorough
information technology support services. Adept at technological troubleshooting,
identifying and investigating end-user and network errors, and delivering dynamic
customer support. Comprehensive knowledge of computer operating systems, network
systems, and software. Recognized as an analytical planner, dedicated team
member, and creative problem-solver with excellent interpersonal skills. 


Strategic Analysis • Computer Operations • Information Technology • System
Upgrades
Computer Repairs & Maintenance • Troubleshooting • Software Installation •
Configurations 
Data Recovery • Printers • Memory Installation • Laptop & Desktop Repair •
Project Assistance
Active Directory • Drive Installation • Computer Upgrades • Network Setup •
Client Relations  
RAM & Hard Drive Replacement • Computer Assembly • Broadband • Customer Service



PROFESSIONAL EXPERIENCE

BISCONTI COMPUTERS, Rockford, Illinois • 2009
Company providing various computer services including desktop / laptop repair
and data recovery. 

Computer Support Technician 
Spearhead computer support services including computer setup, installations,
configurations, repairs, and maintenance. Contribute to a team environment and
provide dynamic customer support. Continually offer superb operations and drive
company objectives by diagnosing information technology issues and performing
computer upgrades / part replacements. Achieve driver and OS reinstallations and
complete various tasks according to licensing agreements. 

•	Provided through consumer education on technological products and services. 
•	Accelerated equipment sales and boosted new business development. 

ROCK VALLEY COLLEGE, Rockford, Illinois • 2007 to 2009
Community college with over 140 faculty members, 500 part-time lecturers, and
7,500 students. 

IT Student Worker 
Led operations within one of the Rock Valley College computer labs. Delivered
comprehensive support to students, faculty, and staff with various desktop
hardware (PC), printer, laptop, and presentation hardware issues / questions.
Ensured that all printers were running at peak performance levels and were
consistently supplied with printer and toner.   Assisted MSS staff with projects
including large-scale computer updates, installations, and network diagnostics /
repairs.

•	Expanded computer and customer service knowledge by shadowing MSS staff. 
•	Aided the launch of the ERC by installing over 100 computers. 
•	Received recognition for saving an 11-page paper by recovering the lost
document. 

FORMAL EDUCATION
AAS Diploma, Networking, Rock Valley College, Rockford, Illinois

PROFESSIONAL DEVELOPMENT
Courses in Active Directory, IP Telephony, C++

PROFESSIONAL CERTIFICATES
A+ Certified Computer Technician, Network+ Certified Network Professional, 
Security+ Certified Security Professional, Mac OS X 10.5 Support Essentials
Certification