PROFILE	Accomplished Professional with 18+ years of demonstrated success
providing comprehensive office and operations management support.  Excellent
administrative abilities combined with strong interpersonal and leadership skills
producing cost-effective, efficient, and accurate results.   Superior customer
service abilities and technical expertise using MS Office Products, the Internet,
and database management applications and tools.
  
EXPERIENCE	CATERPILLAR, INC., Decatur, Illinois (2007-2009)
Assembly and Test Specialist 3
•	Assemble 40/50 and 60/70 ton truck per standard work
•	Communicate with Quality Specialists to ensure quality of finished product
•	Sub-assemble parts for truck per standard work
•	6 Sigma Green Belt
•	CPS Green Belt
•	Completed CPS Assembler qualification
MARI-MANN HERB CO., Decatur, Illinois (2005-2007)
Buyer and Administrative Assistant
•	Administered and oversaw all office functions including processing credits,
scheduling, managing accounts receivable, and preparing and receiving purchase
orders.
•	Maintained and entered new items into the inventory system ensuring accuracy.
•	Cultivated and fostered vendor relationships; identify and negotiate new
vendor opportunities.
•	Provided comprehensive customer support; educate and assist clients in product
selection.
•	Developed and implemented filing system ensuring organization is maintained.
•	Conducted cooking classes and garden tours to groups of 12-35 clients.
•	Managed and ensured accurate inventory count; forecast quantities; maintain
database of available retail items; reconcile credit card deposits.
•	Maintained garden plots; organize greenhouse and assist clients in plant
selection.
  
VOLT SERVICES GROUP, Decatur, Illinois (2005)
Administrative Assistant
•	Maintained office supply inventory; checked material availability for missing
parts.
•	Tracked and created PowerPoint presentations detailing daily, weekly, and
monthly sales performance metrics.
•	Maintained and updated daily, weekly, and monthly kit and sub-assembly
spreadsheets to track inventory need and distributed data company-wide.
  
STARTEK, Decatur, Illinois (2004-2005)
Customer Care Representative
•	Activated new client accounts and credited money to prepaid client accounts
upon receipt for prepaid mobile phone subscribers.
•	Troubleshot client equipment problems.
EDUCATION	MILLIKIN UNIVERSITY, Decatur, Illinois
Bachelor of Science in Management and Organizational Leadership, 2006.
  
PARKLAND COLLEGE, Champaign, Illinois
Associates in Computer Information Systems; Microcomputer Specialist, 1996.
  
RICHLAND COMMUNITY COLLEGE, Decatur, Illinois
Associate of Science in General Science, 1990.
  
AFFILIATION	Volunteer:  Macon County Conservation District, 1980-2000, Boy
Scouts of America 2007-Present