Cynthia L Muller	Phone:	 [Send email to request phone number] 25.2607
9767 Hickory Hills Rd	Alt:	 [Send email to request phone number] 38.3507
Rock Falls IL 61071-9344	email:	[Send email using form at bottom]

Objective: A programmer/analyst position in an organization seeking an
exceptional communicator with user community in designing, maintaining a
delivering applications going beyond expectations.
Strengths:  Accurately interpret customers’ needs and problems and offer best
resolutions.  Exceptional communication and management skills. Energetic
self-starter.
Skills:
•	SAP/ABAP
•	NATURAL language in IBM and UNIX environments
•	COBOL, COBOL II
•	transact-SQL, HTML
•	DOS/VSE/ESE, VM/IS, CICS, ICCF, CMS, Software AG, ADABAS, PREDICT, NATURAL,
DL/1, ABAP
•	Microsoft products
•	DBA skills for Software AG products.

Professional Experience

Jan 2006 – Dec 2009	Senior Analyst, Information Technology 	Newell-Rubbermaid 
Freeport IL
•	SAP report and online programming including RFID
•	Conversion of legacy system data to SAP
•	NOPS (Newell Order Processing System) for 20+ divisions.  System tracked
customer orders through inventory, shipment and invoices.
•	Transferred information from NOPS platform to division and customer platforms
via FTP, faxing and emailing. 

Oct 1994 – Dec 2005	Sr Application Systems Analyst / Programmer	 National Mfg Co
 Sterling  IL
•	JD Edwards batch and online programming
•	Transact-SQL programming on network using SQL Query Analyzer
•	Warehouse System: Design, code, test, train users and implement online and
batch programs for semi-automated order picking system and inventory control.
•	Legacy systems. Maintain and re-code using NATURAL.
•	Menu System.  Create companywide menu system where end users could easily
create a personalized menu for them self or their department.
•	Assisted in DBA functions.
•	Training new programmers in NATURAL language

Jan 1991 – Oct 1994	Senior Programmer/Analyst	Weyerhaeuser Paper Co  Plymouth
NC
•	Lead Programmer/Analyst for FMIS (Financial Mill Information System)
consisting of over 500 COBOL and 1000 NATURAL programs.  A cost accounting based
system tracking costs from 5 businesses within the mill.
•	CART (Computer Aided Roll Tracking) consisting of over 1500 NATURAL programs. 
A system that tracks customer orders from the paperboard machines through
inventory, shipment scheduling, and actual shipments through invoicing and
reconciliation of invoices.  ISO 9000 compliant.
•	CIMS (Customer Inventory Management System) similar to CART but in the Fine
Paper Business.
•	Assisted in DBA functions.

May 1982 – Jan 1991	Computer Operator/Programmer/Analyst   Kartridg Pak 
Davenport IA
•	Converting batch processing to online processing including Spare Parts Order
Entry, Labor Entry, Quality Lab Information, Purchase Order Entry to interface
with AMAPS MRP system using NATURAL
•	Assisted in DBA functions.

Feb 1982 – Jun 1982	Computer Operator	 Scott Community College Bettendorf  IA
•	Ran student programs.
•	Tutor students with programming difficulties.

Education
Various classes and seminars from 1982 through present pertaining to new
software and systems installed.

Scott Community College, Bettendorf, IA
May 1982	A.A.S	Business Computer Programming	GPA 3.95
May 1982	Diploma	Computer Operations	GPA 4.00
May 1980	Diploma	Secretarial	GPA 3.9
Student Government:	Representative 1979-1980	President 1981-1982
Organizations:		DPMA 1980-1982	Office Education Association 1979-1980

College Recognition
Who’s Who in American Junior Colleges 1982-1983
Outstanding Junior and Community College Students 1982-1983
State winner in Office Education Association competition 1980
National winner in Office Education Association competition 1980

 References available upon request