EDUCATION
B.A. in Journalism – concentration in Public Relations and Advertising
Butler University, Indianapolis, Indiana
May 2003

HONORS
Dr. John Morton-Finney Leadership Program Scholarship Recipient

ORGANIZATIONS
Active Member of Delta Sigma Theta Sorority, Inc.

TECHNICAL SKILLS
MS Office Applications, QuarkXpress, Adobe Photoshop, Adobe Illustrator, Adobe
Acrobat, Macromedia Fireworks, Macromedia Dreamweaver, Digital (SLR) Photography,
Basic HMTL

CANDIDATE SUMMARY
Creative, detail-oriented professional with exceptional verbal and visual
communication skills as well as the ability to learn and adapt quickly when
placed in challenging situations 

SUMMARY OF QUALIFICATIONS
"Progressive thinker" who combines professional knowledge and communication to
create customer satisfaction
•	Above average scores in customer service; regularly requested to assist with
client resolutions/concerns due to an extensive knowledge of communication
practices and internal systems/processes
"Hands-on leader" experienced in people/project management with proven
successful time sensitive results
•	•	Freelance Graphic Designer and Photographer; designer and co-editor of the
first multicultural newsletter at local university; created book cover design for
a local author’s collection of poetry; designed logos, business cards and
marketing collateral/print publications for numerous small businesses and
churches, as well as t-shirts and print ads for various teams and organizations
"Self-training individual" capable of multitasking and quickly becoming
familiarized with new programs and software
•	Exceptional ability to learn and implement new procedures and programs with
smooth transitions; capable of handling several projects simultaneously and
meeting desired deadlines for each

PROFESSIONAL EXPERIENCE
First Advantage Recruiting Solutions, Fishers, Indiana, Implementation Manager,
2006 – present
Responsible for the initial setup, integration configuration and testing of all
new client accounts within an internet-based job posting system
•	Worked closely with new clients to determine the most efficient setup solution
based on requirements for inventory management, reporting, branding and user
access
•	Created/updated internal documentation for support systems and user
documentation for new system integrations and modules
•	Conducted internal training sessions for Client Relations Managers on system
functionality and business processes
•	Conducted client demos on behalf of sales personnel to ensure that prospect
clients were effectively educated on system functionality during the sales
process
•	Worked closely with the Business Analyst in requirements gather processes for
the development of new technology as well as process flow diagrams for process
more efficient

First Advantage Recruiting Solutions, Fishers, Indiana, Client Relations
Manager, 2005 – 2006
Served as the main point of contact for over 30 clients and numerous job board
reps while maintaining high levels of customer satisfaction through efficient,
timely service
•	Conducted numerous initial and ongoing training sessions for clients who
utilize various integrations and versions of our online posting technology
•	Monitored daily error reports and performed ongoing audits of client accounts
to proactively assess necessary changes/updates to client accounts

Roche Diagnostics Corp., Indianapolis, Indiana, Customer Care Specialist, 2003 –
2005
Provided technical support for various RDC/BMC/Diabetes Care product concerns
using skills in interactive communication and effective decision making
•	Created and maintained customer rapport through various expressions of empathy
while providing problem-solving solutions to meet their specified needs
•	Addressed marketing concerns from consumers and retailers regarding
RDC/BMC/Diabetes Care products
•	Assessed product situations to identify potential Medical Device Reports,
which are filed with the FDA
•	Assisted with the development of new hires as a "resource person"
•	Creatively managed and provided input for various team projects


References available upon request